Lavande Spa & Boutique

Initial Business Response / [redacted] (1000, 5, 2015/10/19) */ Dear [redacted] , we apologize for the unpleasant experience you had in our spaWe charge a $take-off fee for shellac because it takes a significant time and labor to take off shellacThis fee is waived if the customer gets the shellac originally from our spaWithout charging the take-off fee, if let's say a customer wants to take off her shellac and get a nature manicure, we would actually lose money doing the service because the price of the service would not be able to cover even the labor costHowever, in your case I do understand your frustration because you were not notified upfront about the chargeAs you stated, we had agreed to waive the feeI am sorry that we made the mistake of not taking off the fee on your credit cardWe can credit the $back on your credit cardWe do not store customers' credit card infoPlease call our spa at XXX-XXX-XXXX and give us the credit card number so that we can process the creditPlease note that it takes about business weeks for your credit card company to show the credit on your statementI will also ask my staff to notify the customer about the charge when an appointment is madeThank you so much, and I apologize for when happened*** Initial Consumer Rebuttal / [redacted] (2000, 9, 2015/11/09) */ (The consumer indicated he/she ACCEPTED the response from the business.) They said that they credited my card for $Hopefully they were honest this time and I will see it appear on my statement

Initial Business Response /* (1000, 5, 2015/10/19) */
Dear [redacted], we apologize for the unpleasant experience you had in our spa. We charge a $10 take-off fee for shellac because it takes a significant time and labor to take off shellac. This fee is waived if the customer gets the shellac...

originally from our spa. Without charging the take-off fee, if let's say a customer wants to take off her shellac and get a nature manicure, we would actually lose money doing the service because the price of the service would not be able to cover even the labor cost. However, in your case I do understand your frustration because you were not notified upfront about the charge. As you stated, we had agreed to waive the fee. I am sorry that we made the mistake of not taking off the fee on your credit card. We can credit the $10 back on your credit card. We do not store customers' credit card info. Please call our spa at XXX-XXX-XXXX and give us the credit card number so that we can process the credit. Please note that it takes about 2 business weeks for your credit card company to show the credit on your statement. I will also ask my staff to notify the customer about the charge when an appointment is made. Thank you so much, and I apologize for when happened. [redacted].
Initial Consumer Rebuttal /* (2000, 9, 2015/11/09) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They said that they credited my card for $10. Hopefully they were honest this time and I will see it appear on my statement.