Lavelle Landscaping

TO whom it may concern,In regards to complaint number [redacted] Lavelle Landscaping issued a refund check for the amount of $ check number ***The check included$for each of the plants along with hour of labor at $for pruning of the treeThe original agreement was to prune the couple branches over hanging the road not the entire treeMy estimated cost to prune the tree would be $500-$considering that the overall job was only $1,430, it does not make logical sense that we would prune the tree and landscape the entire front of the house for that price.I understand the customers concern about the plantsThe plants had to be ordered from the nursery due to them being out of seasonOnce I received a call stating they were in the homeowner was advised at which point they requested a refundI believe there had been a miscommunication in regards to trimming the treeMrs [redacted] wanted the few branches over hanging the road removedI apologize for the miscommunication about pruning the entire tree but as stated above it would not be possible to landscape the house and prune the tree for the total job price.Please let me know what else we can do to resolve the problemZach Lavelle Lavelle Landscaping

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.We have received no refund for the pruning of the tree and the four perennials that died Plus there is no way that they talked to any of our neighbors about the watering I doubt if any of our neighbors keep track of our watering patterns The plants were watered at least every other day Other than the four perennials that died, the other plants are doing fine Regards, [redacted]

To Whom it may concern,
In response to the complaint number ***, Lavelle Landscaping was hired to remove shrubs in front of the house and install new plants, fabric, and mulchThe homeowner had asked us after receiving our quote and accepting our quote if we could trim a couple
branches off the front tree that interfered with the mailman delivering the mailWe started and completed the job on August At the time the homeowner had stated she wanted the entire tree trimmedThe homeowner was told that we did not have equipment to do so that we could trim the few branches that were agreed uponA week after the work was completed the homeowner advised us that of the perennials had died(After speaking with a neighbor she had informed us that the homeowner had not watered the plants other than the first day.) I had notified the nursery of the plants on (8/25/15) and they advised the plants had to be ordered and they would let us know when the plants arrivedI was notified by the nursery that the plants arrived on 9/2/The homeowner was advised through emails the status of the plants before September at which time the homeowner did not want them replaced anymoreOutside of the original scope of work we added new daylilies and installed an extra ton of topsoil into the landscaping that the homeowner was not charged forA refund was issued to the customer for the dead perennials and a refund was given to the home owner for the pruning of the tree in order to satisfy the customer.Thanks
Zack Lavelle-Lavelle Landscaping

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
We have received no refund for the pruning of the tree and the four perennials that died Plus there is no way that they talked to any of our neighbors about the watering I doubt if any of our neighbors keep track of our watering patterns The plants were watered at least every other day Other than the four perennials that died, the other plants are doing fine
Regards,
*** ***

TO whom it may concern,
In regards to complaint number [redacted] Lavelle Landscaping issued a refund check for the amount of $ 106 check number [redacted]. The check included$11.50 for each of the 4 plants along with 1 hour of labor at $50 for pruning of the tree. The original agreement was to prune the couple branches over hanging the road not the entire tree. My estimated cost to prune the tree would be $500-$700 considering that the overall job was only $1,430, it does not make logical sense that we would prune the tree and landscape the entire front of the house for that price.I understand the customers concern about the plants. The plants had to be ordered from the nursery due to them being out of season. Once I received a call stating they were in the homeowner was advised at which point they requested a refund. I believe there had been a miscommunication in regards to trimming the tree. Mrs. [redacted] wanted the few branches over hanging the road removed. I apologize for the miscommunication about pruning the entire tree but as stated above it would not be possible to landscape the house and prune the tree for the total job price.Please let me know what else we can do to resolve the problemZach Lavelle Lavelle Landscaping

TO whom it may concern,In regards to complaint number [redacted] Lavelle Landscaping issued a refund check for the amount of $ 106 check number [redacted]. The check included$11.50 for each of the 4 plants along with 1 hour of labor at $50 for pruning of the tree. The original agreement was to prune the couple branches over hanging the road not the entire tree. My estimated cost to prune the tree would be $500-$700 considering that the overall job was only $1,430, it does not make logical sense that we would prune the tree and landscape the entire front of the house for that price.I understand the customers concern about the plants. The plants had to be ordered from the nursery due to them being out of season. Once I received a call stating they were in the homeowner was advised at which point they requested a refund. I believe there had been a miscommunication in regards to trimming the tree. Mrs. [redacted] wanted the few branches over hanging the road removed. I apologize for the miscommunication about pruning the entire tree but as stated above it would not be possible to landscape the house and prune the tree for the total job price.Please let me know what else we can do to resolve the problemZach Lavelle Lavelle Landscaping

To Whom it may concern,In response to the complaint number [redacted], Lavelle Landscaping was hired to remove shrubs in front of the house and install new plants, fabric, and mulch. The homeowner had asked us after receiving our quote and accepting our quote if we could trim a couple branches off the...

front tree that interfered with the mailman delivering the mail. We started and completed the job on August 3 2015. At the time the homeowner had stated she wanted the entire tree trimmed. The homeowner was told that we did not have equipment to do so that we could trim the few branches that were agreed upon. A week after the work was completed the homeowner advised us that 4 of the perennials had died(After speaking with a neighbor she had informed us that the homeowner had not watered the plants other than the first day.) I had notified the nursery of the plants on (8/25/15) and they advised the plants had to be ordered and they would let us know when the plants arrived. I was notified by the nursery that the plants arrived on 9/2/15. The homeowner was advised through emails the status of the plants before September 2 at which time the homeowner did not want them replaced anymore. Outside of the original scope of work we added 3 new daylilies and installed an extra 1.5 ton of topsoil into the landscaping that the homeowner was not charged for. A refund was issued to the customer for the dead perennials and a refund was given to the home owner for the pruning of the tree in order to satisfy the customer.ThanksZack Lavelle-Lavelle Landscaping

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.We have received no refund for the pruning of the tree and the four perennials that died.  Plus there is no way that they talked to any of our neighbors about the watering.  I doubt if any of our neighbors keep track of our watering patterns.  The plants were watered at least every other day.  Other than the four perennials that died, the other plants are doing fine.
Regards,
[redacted]

Revdex.com:We received a refund check of $106 for the pruning of tree that was never completed and the four perennials that died.  So, we consider the issue closed.However, I believe the owner is missing the point of our complaint.  We filed the complaint because he would not respond to our phone calls or emails even though the job had not been completed and he had been paid in full.  We finally got some resolution after the complaint was filed.We certainly do not intend to do any further business with him nor would recommend him.
Regards,
[redacted]

Review: We contracted with Lavelle Landscaping for some work in our front yard. All work was completed as agreed on August 3 except for the pruning of a tree in our mailbox area. They were paid in full on August 3 with the understanding that they would be back the next day to prune the tree. This work was never been completed.Also, since then, all four perennials that were planted have died. The job came with a one year warranty on all plants and trees.When the owner was informed that the four perennials had died and that he never finished the job to prune the tree, he indicated that he would be at the nursery the week of August 24 to pick up the perennials and he would be out that week to replant them and prune the tree. That work has not yet been completed.After numerous attempts through emails and phone calls, we still have not gotten any response on when they will be out to finish the job.Desired Settlement: We would like the job finished or a refund given for the tree pruning that was not completed and the four perennials that have died.

Business

Response:

To Whom it may concern,In response to the complaint number [redacted], Lavelle Landscaping was hired to remove shrubs in front of the house and install new plants, fabric, and mulch. The homeowner had asked us after receiving our quote and accepting our quote if we could trim a couple branches off the front tree that interfered with the mailman delivering the mail. We started and completed the job on August 3 2015. At the time the homeowner had stated she wanted the entire tree trimmed. The homeowner was told that we did not have equipment to do so that we could trim the few branches that were agreed upon. A week after the work was completed the homeowner advised us that 4 of the perennials had died(After speaking with a neighbor she had informed us that the homeowner had not watered the plants other than the first day.) I had notified the nursery of the plants on (8/25/15) and they advised the plants had to be ordered and they would let us know when the plants arrived. I was notified by the nursery that the plants arrived on 9/2/15. The homeowner was advised through emails the status of the plants before September 2 at which time the homeowner did not want them replaced anymore. Outside of the original scope of work we added 3 new daylilies and installed an extra 1.5 ton of topsoil into the landscaping that the homeowner was not charged for. A refund was issued to the customer for the dead perennials and a refund was given to the home owner for the pruning of the tree in order to satisfy the customer.ThanksZack Lavelle-Lavelle Landscaping