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Lavender Blue Furniture

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Lavender Blue Furniture Reviews (2)

Upon review of the details of the claim ID [redacted], I have learned that the vehicle in question 2006 RX 400h vin [redacted] has been corrected and completed and the client has taken back possesion of the vehicle. It was further determined that the source of the water leak was not related to...

body repairs previously performed at Lexus of [redacted]. Futhermore, the hybrid battery was not damaged and did not need to be replaced. The body shop [redacted] was involved and worked with the clients insurance company to remedy and repair the vehicle. The client paid his $500.00 deductible and picked the vehicle up on or before 8.*.14.
If any further assistance is needed regarding this matter please feel free to contact me at the above referenced phone number.

Review: after 2 days of heavy rain my 2006 Lexus RX4 (hybrid) would not start. It was towed to Lexus of Mt Kisco. After an examination, a representative told me that the car would not start because the battery was wet and that water had leaked into the car due to faulty body work that was done to the car. When I informed him that the body work on the car was done at Lexus of [redacted], ** he said that there should not be a problem as Lexus Guarantees their body-work for the life of the car. All of this was done via telephone. When I went to Mt. Kisco Lexus to pick up the loaner car they offered, I was informed that to replace the battery on the Lexus hybrid would cost $10,000.!!! The representative then went on to say that he was getting some "push-back" from Lexus on the repair of the car. I inherited this car from my mother and their line of reasoning was that perhaps the guarantee was not transferrable. He said that he would look into it further and that in the meantime I was free to use the loaner until this was resolved. A week went by and the representative called to say he did not have an answer yet as to whether or not they would take responsibility and fix it. Another week passed and I was informed that Lexus in fact would not take responsibility for repair of the leak and battery. I asked for written documentation of where it states that Lexus is not required to fulfill their obligation to the guarantee if the car was inherited and have not yet received this information. In the meantime they have asked for the loaner to be returned. I told them I would like to keep the loaner until this is resolved favorably and they honor the guarantee.Desired Settlement: I would like Lexus to honor their Lifetime Guarantee by fixing the leak and replacing the battery

Business

Response:

Upon review of the details of the claim ID [redacted], I have learned that the vehicle in question 2006 RX 400h vin [redacted] has been corrected and completed and the client has taken back possesion of the vehicle. It was further determined that the source of the water leak was not related to body repairs previously performed at Lexus of [redacted]. Futhermore, the hybrid battery was not damaged and did not need to be replaced. The body shop [redacted] was involved and worked with the clients insurance company to remedy and repair the vehicle. The client paid his $500.00 deductible and picked the vehicle up on or before 8.*.14.

If any further assistance is needed regarding this matter please feel free to contact me at the above referenced phone number.

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Description: FURNITURE-RETAIL

Address: 175 Main Street, Mount Kisco, New York, United States, 10549

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