Lavender Fields

We are issuing the customer a full refund as well as told her she can keep the chairs which are valued at We have addressed this with the customer last week

I gave the customer a full refund and let her keep the chairsNot sure why she rejected that and what else I can doShe is being allowed to keep valued chairs as well as a refund in full

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Although Lori, owner of Lavender Fields (*** **) sent us an email stating "* ** *** ** *** *** *** *** *** *** *** *** ** ** *** *** *** *** ** *** *** *** *** *** *** *** ** ** * *** *** ***", SHE HAS NOT, TO DATE, issued credit back on to our ***! Upon deliver of said chairs we'd refused signature to accept such since inspection was not an optionSo, bc Lori had repeatedly refused to issue a refund we filed a grievance with ***, which has not been resolvedAlso, we REFUSED her to keep said chairs bc we've no use for themFor now, they're still stacked in our garage - if LV doesn't pick them up by Nov *, we will donate them

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because: She's refused a refund and is continuing with accusations
The delivery company HAS NOT BEEN TO MY HOME TODAY They called me once, which was at exactly 4:pm, yesterdayThey stated, "* *** ** *** *** *** *** * *** ** *** *** ** *** ***" I asked exactly what that "something" was and from whom he'd received the email, to which he replied, "I don't know" - I then told him I had small chairs to be picked up from Lavender Fields, when he said, "okay!" He asked if I'd be home on Friday, being today, which I replied "yes" to He then asked me if I would box the chairs and I explained that we did not have the boxes - my husband had the boxes recycled the following morning He then thanked me and said, "** ** *** *** *** *** *** ** *** *** *** *** *** *** *** ** ***" He never called me back, and the delivery company NEVER CALLED ME TODAY! After the delivery co dropped the chairs on our driveway, I emailed you with pictures of the chairs and cushions with said damages (see attached pictures) In my email I stated, "I am requesting a full refund until you can provide replacementsThank you in advance-" Hence, I requested a refund from the get-go! You then communicated you were "working on getting" us replacement chairs from the manufacturer, Aidon G***, which I refused and again requested and immediate refund of $2,440.00, as we were not interested in waiting another months and weeks for chairs to ship via container from China, to only have the same outcome - mold and mass produced throw-away chairs You then communicated you were "working with Aidon G***" to get us three (3) replacement cushions and replacement chairs It was then that my husband and I realized you were not, at any time, going to provide us a refund - so, we proposed to you, via ***, what we thought was fair and justified for our time, troubles and to have the damages repaired, locally - offering to keep the chairs, as is, with replacement cushions at a discount of 50% ($1,220.00) It was a proposed offer which you obviously took offense to, since you immediately declined and responded with this mindless, bold-faced lie, via email, "So you go from wanting a replacement, a few hours later you want them half off, then to a refund only in less than hours That seems very dishonest on your partHow does that make sense?..."You are holding us up from our travels - we are from NY/NJ - therefore, we travel back and forth from here, in VA, often I believe I've already shared such with you.After the delivery co dropped the chairs on our driveway, I emailed you with pictures of the chairs and cushions with said damages (see attached pictures) In my email I stated, "I am requesting a full refund until you can provide replacementsThank you in advance-" Hence, I requested a refund from the get-go! You then communicated you were "working on getting" us replacement chairs from the manufacturer, Aidon G***, which I refused and again requested and immediate refund of $2,440.00, as we were not interested in waiting another months and weeks for chairs to ship via container from China, to only have the same outcome - mold and mass produced throw-away chairs You then communicated you were "working with Aidon G***" to get us three (3) replacement cushions and replacement chairs It was then that my husband and I realized you were not, at any time, going to provide us a refund - so, we proposed to you, via ***, what we thought was fair and justified for our time, troubles and to have the damages repaired, locally - offering to keep the chairs, as is, with replacement cushions at a discount of 50% ($1,220.00) It was a proposed offer which you obviously took offense to, since you immediately declined and responded with this mindless, bold-faced lie, via email, "** *** ** *** *** * *** * *** *** *** *** *** *** *** *** *** ** * *** *** ** *** *** ** *** * *** *** *** *** ** *** *** *** *** *** *** ***.."Please Lori, if you can not provide facts, then don't respond with your thoughtless belittlements You charged us in February for said chairs and again four (4) weeks PRIOR to shipping them, which we called you out on, only to get excuses from you about needing the money As I said to you before, if you can't afford to pay for your merchandise then you shouldn't be in business - it's not okay to charge people for product that has not arrived to your store, or even shipped to the consumer! You've proven to be a bully, a woman of excuses and lies with the poorest of business sense, which we will not tolerate.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
At this time, my complaint, ID *** regarding Lavender Fields has been resolved
(By clicking "OK", your complaint will be closed as
Resolved.)
Sincerely,
*** ***

The customer was informed from the day she placed her order that the cases were on backorder with our vendor and she said she would waitWe checked in multiple times stating they were delayed and if she wanted to continue to wait and she agreedIf the customer no longer wants to wait for the cases
we have no issue issuing a refundWe had also told her that she can get a refund at any time but she said she really wanted the casesThe manufacturer delay is out of our controlWe do expect them in soon and would ship them as soon as they arriveI will issue a refund today since the customer is not happy and when they do come in I will contact her to see if she wants the cases

The customer ordered chairs and was notified immediately that the chairs were on backorder for at least monthsShe agreed to wait and we did not charge her until the chairs came into stock which is our policyThe customer contacted us several times for updates and we always updated her promptly
regarding the time frame on the chairsWhen the chairs arrived I contacted the customer for payment and told her at that point that the chairs ship freight and can take up to weeks to reach herOur policy is to charge when they are in as the chairs can be picked up anytime by the freight company from our manufacturer. Our policy is also clearly stated on our website that with all freight deliveries the customer must be present to inspect the deliverySee below..You must be present to receive inspect and sign for your deliveryUpon receipt of your furniture it is very important that you inspect the outside of the package and boxes very carefullyPlease make note of any minor or major damage on the bill before signing and while the driver is presentIf damage is present on the outside of the box or package, ask the driver to wait while you inspect your furnitureIf you notice any damage please notify the Freight Company and Lavender Fields immediatelyDamage resulting from shipping is the responsibility of the freight carrier and the receiver must file a claim. I was contacted by the customer by email on 10/** stating that the chairs were left in her driveway by the delivery companyOur delivery company would never leave furniture in a customers driveway as they have to be signed forWhen I asked her how that was the case she then said her husband came home and signed for themI asked her why they chairs were not inspected and she said the delivery man ran offI checked with the delivery company and that was not case.What I wanted to add was that we planned on refunding the customer but cannot do so until the chairs are back to our manufacturerThey will be picked up either today or MondayThey travel by freightAs soon as they are back we will issue a refund. First she asked for a replacement, then the chairs at half off which I thought was odd if she felt they were terrible and then a refund all within a few hours when we were working on getting the issue resolvedWe were fully planning on replacing them and were working with our vendor Aidan G*** which I can get a statement from if neededWhen I saw how erratic her emails were we decided it was best to take the chairs back for a full refund

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: She's refused a refund and is continuing with false accusations.
The delivery company HAS NOT BEEN TO MY HOME TODAY.  They called me once, which was at exactly 4:08 pm, yesterday. They stated, "[redacted]" I asked exactly what that "something" was and from whom he'd received the email, to which he replied, "I don't know" - I then told him I had 4 small chairs to be picked up from Lavender Fields, when he said, "okay!".  He asked if I'd be home on Friday, being today, which I replied "yes" to.  He then asked me if I would box the chairs and I explained that we did not have the boxes - my husband had the boxes recycled the following morning.  He then thanked me and said, "[redacted]"  He never called me back, and the delivery company NEVER CALLED ME TODAY!  After the delivery co dropped the chairs on our driveway, I emailed you with pictures of the chairs and cushions with said damages (see attached pictures).   In my email I stated, "I am requesting a full refund until you can provide replacements. Thank you in advance-".  Hence, I requested a refund from the get-go! You then communicated you were "working on getting" us replacement chairs from the manufacturer, Aidon G[redacted], which I refused and again requested and immediate refund of $2,440.00, as we were not interested in waiting another 8 months and 3 weeks for chairs to ship via container from China, to only have the same outcome - mold and mass produced throw-away chairs.  You then communicated you were "working with Aidon G[redacted]" to get us three (3) replacement cushions and replacement chairs.  It was then that my husband and I realized you were not, at any time, going to provide us a refund - so, we proposed to you, via [redacted], what we thought was fair and justified for our time, troubles and to have the damages repaired, locally - offering to keep the chairs, as is, with replacement cushions at a discount of 50% ($1,220.00).  It was a proposed offer which you obviously took offense to, since you immediately declined and responded with this mindless, bold-faced lie, via email, "So you go from wanting a replacement, a few hours later you want them half off, then to a refund only in less than 12 hours . That seems very dishonest on your part. How does that make sense?..."You are holding us up from our travels - we are from NY/NJ - therefore, we travel back and forth from here, in VA, often.  I believe I've already shared such with you.After the delivery co dropped the chairs on our driveway, I emailed you with pictures of the chairs and cushions with said damages (see attached pictures).   In my email I stated, "I am requesting a full refund until you can provide replacements. Thank you in advance-".  Hence, I requested a refund from the get-go! You then communicated you were "working on getting" us replacement chairs from the manufacturer, Aidon G[redacted], which I refused and again requested and immediate refund of $2,440.00, as we were not interested in waiting another 8 months and 3 weeks for chairs to ship via container from China, to only have the same outcome - mold and mass produced throw-away chairs.  You then communicated you were "working with Aidon G[redacted]" to get us three (3) replacement cushions and replacement chairs.  It was then that my husband and I realized you were not, at any time, going to provide us a refund - so, we proposed to you, via [redacted], what we thought was fair and justified for our time, troubles and to have the damages repaired, locally - offering to keep the chairs, as is, with replacement cushions at a discount of 50% ($1,220.00).  It was a proposed offer which you obviously took offense to, since you immediately declined and responded with this mindless, bold-faced lie, via email, "[redacted].."Please Lori, if you can not provide facts, then don't respond with your thoughtless belittlements .  You charged us in February for said chairs and again four (4) weeks PRIOR to shipping them, which we called you out on, only to get excuses from you about needing the money.  As I said to you before, if you can't afford to pay for your merchandise then you shouldn't be in business - it's not okay to charge people for product that has not arrived to your store, or even shipped to the consumer!  You've proven to be a bully, a woman of excuses and lies with the poorest of business sense, which we will not tolerate. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

The customer ordered chairs and was notified immediately that the chairs were on backorder for at least 8 months. She agreed to wait and we did not charge her until the chairs came into stock which is our policy. The customer contacted us several times for updates and we always updated her...

promptly regarding the time frame on the chairs. When the chairs arrived I contacted the customer for payment and told her at that point that the chairs ship freight and can take up to 3 weeks to reach her. Our policy is to charge when they are in as the chairs can be picked up anytime by the freight company from our manufacturer.  
Our policy is also clearly stated on our website that with all freight deliveries the customer must be present to inspect the delivery. See below..
You must be present to receive inspect and sign for your delivery. Upon receipt of your furniture it is very important that you inspect the outside of the package and boxes very carefully. Please make note of any minor or major damage on the bill before signing and while the driver is present. If damage is present on the outside of the box or package, ask the driver to wait while you inspect your furniture. If you notice any damage please notify the Freight Company and Lavender Fields immediately. Damage resulting from shipping is the responsibility of the freight carrier and the receiver must file a claim. 
I was contacted by the customer by email on 10/** stating that the chairs were left in her driveway by the delivery company. Our delivery company would never leave furniture in a customers driveway as they have to be signed for. When I asked her how that was the case she then said her husband came home and signed for them. I asked her why they chairs were not inspected and she said the delivery man ran off. I checked with the delivery company and that was not case.
What I wanted to add was that we planned on refunding the customer but cannot do so until the chairs are back to our manufacturer. They will be picked up either today or Monday. They travel by freight. As soon as they are back we will issue a refund. First she asked for a replacement, then the chairs at half off which I thought was odd if she felt they were terrible and then a refund all within a few hours when we were working on getting the issue resolved. We were fully planning on replacing them and were working with our vendor Aidan G[redacted] which I can get a statement from if needed. When I saw how erratic her emails were we decided it was best to take the chairs back for a full refund.

We are issuing the customer a full refund as well as told her she can keep the chairs which are valued at 2400.00. We have addressed this with the customer last week.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: 
Although Lori, owner of Lavender Fields ([redacted]) sent us an email stating "[redacted]", SHE HAS NOT, TO DATE, issued credit back on to our [redacted]!  Upon deliver of said chairs we'd refused signature to accept such since inspection was not an option. So, bc Lori had repeatedly refused to issue a refund we filed a grievance with [redacted], which has not been resolved. Also, we REFUSED her to keep said chairs bc we've no use for them. For now, they're still stacked in our garage - if LV doesn't pick them up by Nov *, we will donate them.

I gave the customer a full refund and let her keep the chairs. Not sure why she rejected that and what else I can do. She is being allowed to keep 2400.00 valued chairs as well as a refund in full.

Review: Lack of proper communication when inquiring about an order that was placed in June and not delivered until August. Contacted credit card company as I felt I was being scammed as my last email response from the vendor was late July with a promise of tracking information that routed to an "error page" on vendors website.

Contacted by vendor and was harassed about disputing charge after waiting almost 2 months for the merchandise as well as inquired about my whereabouts when I told the vendor I was not home and did not know if the order had arrived. I was never informed nor does it state on my order that there would be a long wait time for the merchandise (which was crib bedding)

Very rude and unprofessional. Will not, do not recommend

Consumer

Response:

At this time, my complaint, ID [redacted] regarding Lavender Fields has been resolved.

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,

Review: Please refer to email trail, begin at bottom.

Just have the chairs ready. I am not going back and forth with you on this. I do not even want to do business with you any longer. Your emails are filled with lies. You knew the chairs were backordered for 8 months. We shipped when they arrived. Period. Your emails are rude and senseless.

When the chairs arrive back to Aidan G[redacted] you will receive a refund.

Lori Owner/Interior Designer

Lavender Fields [redacted] ###-###-####

From: [redacted]

Date: Thu, ** Oct **15 13:06:36 -0400

Subject: Re: Aiden G[redacted] Order

To: [redacted]

You're wrong and you're making false accusations, which we will not tolerate. In my initial email I requested a full refund until replacements were provided, which you declined - you said you had already contacted the mfg for replacement cushions. I then, again, requested a full refund, via email and PayPal, which you've still not provided. You've chosen to argue this matter by attempting to force replacement cushions, then chairs, onto us - which we declined - and in turn we requested "resolution" by suggesting a refund of 50% and replacement cushions, which you also declined.

The product/chairs are not as described - and in addition, they're damaged - but more importantly, you've been deceitful with us. Again, you did not have the right to charge our Amex account /ntil the chairs were shipped, or at least ready ship. As consumers, we have rights and we will not tolerate your antics.

Again, the delivery company WOULD NOT wait for us to inspect the chairs - he'd dropped them on our driveway without us present. My husband happened to pull up after such and called me to come outside. The driver said it was not their responsibility since there was NO VISIBLE DAMAGE TO THE BOXES. As a result, I REFUED TO SIGN FOR THE CHAIRS and I noted such on the drivers delivery receipt.

I believe we've been more then patient with you, since Feb *, **15, and it appears we've exhausted our options with you, as well. If you don't recall said chain of events, please refer to email trail below, as well as the [redacted] communication trail.

Please, stop harassing us with your deceitful emails and refund our Amex account, immediately. The chairs will remain in our garage until you pick them up.

Sylvia W[redacted]

Sent from my iPhone

On Oct **, **15, at 7:03 PM, Lavender [redacted] wrote:

My husband pulled into the driveway to find the chairs, while the driver was fixing to leave. In turn, I too came out. I refused signature of receipt since the driver said they were just a delivery company and could not take responsibility, otherwise. He did not wait for inspection, so I noted such on the delivery ticket. They're in my garage.

Below is a part description of our [redacted] claim:

"...Recvd order yesterday, Oct **, damaged. Chairs have splinters, cane has minor damage, and addt'l random defects - additionally, cushions appear to have mold or black/blu water stains. I sent vendor pics & requested full refund immediately until chairs are replaced. We've waited 8+ months to only receive what appears to be counterfeit product. Chairs will stay in garage..."

Sylvia W[redacted]

Sent from my iPad

On Oct **, **15, at 11:06 AM, Lavender [redacted] wrote:

I cannot see the damages in the picture of the chairs. Can you please explain to me the damage so I can file a claim? Are the chairs still in your driveway or are they in a safe covered place?

Lori Owner/Interior Designer

Lavender Fields

###-###-####

From: [redacted]

Subject: Aiden G[redacted] Order

Date: Wed, ** Oct **15 10:25:48 -0400

To: [redacted],

The chairs were delivered and left on my driveway, yesterday. Upon inspection, we found damage to the chairs and the cushions have mold on the surface - please refer to the attached pictures. I am requesting a full refund until you can provide replacements. Thank you in advance-Desired Settlement: Immediate refund...

Business

Response:

The customer ordered chairs and was notified immediately that the chairs were on backorder for at least 8 months. She agreed to wait and we did not charge her until the chairs came into stock which is our policy. The customer contacted us several times for updates and we always updated her promptly regarding the time frame on the chairs. When the chairs arrived I contacted the customer for payment and told her at that point that the chairs ship freight and can take up to 3 weeks to reach her. Our policy is to charge when they are in as the chairs can be picked up anytime by the freight company from our manufacturer. Our policy is also clearly stated on our website that with all freight deliveries the customer must be present to inspect the delivery. See below..You must be present to receive inspect and sign for your delivery. Upon receipt of your furniture it is very important that you inspect the outside of the package and boxes very carefully. Please make note of any minor or major damage on the bill before signing and while the driver is present. If damage is present on the outside of the box or package, ask the driver to wait while you inspect your furniture. If you notice any damage please notify the Freight Company and Lavender Fields immediately. Damage resulting from shipping is the responsibility of the freight carrier and the receiver must file a claim. I was contacted by the customer by email on 10/** stating that the chairs were left in her driveway by the delivery company. Our delivery company would never leave furniture in a customers driveway as they have to be signed for. When I asked her how that was the case she then said her husband came home and signed for them. I asked her why they chairs were not inspected and she said the delivery man ran off. I checked with the delivery company and that was not case.What I wanted to add was that we planned on refunding the customer but cannot do so until the chairs are back to our manufacturer. They will be picked up either today or Monday. They travel by freight. As soon as they are back we will issue a refund. First she asked for a replacement, then the chairs at half off which I thought was odd if she felt they were terrible and then a refund all within a few hours when we were working on getting the issue resolved. We were fully planning on replacing them and were working with our vendor Aidan G[redacted] which I can get a statement from if needed. When I saw how erratic her emails were we decided it was best to take the chairs back for a full refund.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: She's refused a refund and is continuing with false accusations.

The delivery company HAS NOT BEEN TO MY HOME TODAY. They called me once, which was at exactly 4:08 pm, yesterday. They stated, "[redacted]" I asked exactly what that "something" was and from whom he'd received the email, to which he replied, "I don't know" - I then told him I had 4 small chairs to be picked up from Lavender Fields, when he said, "okay!". He asked if I'd be home on Friday, being today, which I replied "yes" to. He then asked me if I would box the chairs and I explained that we did not have the boxes - my husband had the boxes recycled the following morning. He then thanked me and said, "[redacted]" He never called me back, and the delivery company NEVER CALLED ME TODAY! After the delivery co dropped the chairs on our driveway, I emailed you with pictures of the chairs and cushions with said damages (see attached pictures). In my email I stated, "I am requesting a full refund until you can provide replacements. Thank you in advance-". Hence, I requested a refund from the get-go! You then communicated you were "working on getting" us replacement chairs from the manufacturer, Aidon G[redacted], which I refused and again requested and immediate refund of $2,440.00, as we were not interested in waiting another 8 months and 3 weeks for chairs to ship via container from China, to only have the same outcome - mold and mass produced throw-away chairs. You then communicated you were "working with Aidon G[redacted]" to get us three (3) replacement cushions and replacement chairs. It was then that my husband and I realized you were not, at any time, going to provide us a refund - so, we proposed to you, via [redacted], what we thought was fair and justified for our time, troubles and to have the damages repaired, locally - offering to keep the chairs, as is, with replacement cushions at a discount of 50% ($1,220.00). It was a proposed offer which you obviously took offense to, since you immediately declined and responded with this mindless, bold-faced lie, via email, "So you go from wanting a replacement, a few hours later you want them half off, then to a refund only in less than 12 hours . That seems very dishonest on your part. How does that make sense?..."You are holding us up from our travels - we are from NY/NJ - therefore, we travel back and forth from here, in VA, often. I believe I've already shared such with you.After the delivery co dropped the chairs on our driveway, I emailed you with pictures of the chairs and cushions with said damages (see attached pictures). In my email I stated, "I am requesting a full refund until you can provide replacements. Thank you in advance-". Hence, I requested a refund from the get-go! You then communicated you were "working on getting" us replacement chairs from the manufacturer, Aidon G[redacted], which I refused and again requested and immediate refund of $2,440.00, as we were not interested in waiting another 8 months and 3 weeks for chairs to ship via container from China, to only have the same outcome - mold and mass produced throw-away chairs. You then communicated you were "working with Aidon G[redacted]" to get us three (3) replacement cushions and replacement chairs. It was then that my husband and I realized you were not, at any time, going to provide us a refund - so, we proposed to you, via [redacted], what we thought was fair and justified for our time, troubles and to have the damages repaired, locally - offering to keep the chairs, as is, with replacement cushions at a discount of 50% ($1,220.00). It was a proposed offer which you obviously took offense to, since you immediately declined and responded with this mindless, bold-faced lie, via email, "[redacted].."Please Lori, if you can not provide facts, then don't respond with your thoughtless belittlements . You charged us in February for said chairs and again four (4) weeks PRIOR to shipping them, which we called you out on, only to get excuses from you about needing the money. As I said to you before, if you can't afford to pay for your merchandise then you shouldn't be in business - it's not okay to charge people for product that has not arrived to your store, or even shipped to the consumer! You've proven to be a bully, a woman of excuses and lies with the poorest of business sense, which we will not tolerate.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We are issuing the customer a full refund as well as told her she can keep the chairs which are valued at 2400.00. We have addressed this with the customer last week.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Although Lori, owner of Lavender Fields ([redacted]) sent us an email stating "[redacted]", SHE HAS NOT, TO DATE, issued credit back on to our [redacted]! Upon deliver of said chairs we'd refused signature to accept such since inspection was not an option. So, bc Lori had repeatedly refused to issue a refund we filed a grievance with [redacted], which has not been resolved. Also, we REFUSED her to keep said chairs bc we've no use for them. For now, they're still stacked in our garage - if LV doesn't pick them up by Nov *, we will donate them.

Business

Response:

I gave the customer a full refund and let her keep the chairs. Not sure why she rejected that and what else I can do. She is being allowed to keep 2400.00 valued chairs as well as a refund in full.