Law Office of Adele Abrams, PC

June 2, Dear *** ***,
Please consider this letter our written response to the complaint filed on 04/23/2014, ID No***The Customer (Client) came to our office on November 25, 2013, requesting legal representationShe retained our office for representation and committed
to the terms of our retainer agreement (see attachment A)An attorney was assigned to her case and diligently represented her until April 1, 2014.Regarding the amount said client owes, the fees for work performed from November to March are owed to the firmOur attorney did not state the balance in his withdrawal letter on April 1(see attachment B)In an email on April 1, 2014, the office manager explained the $1,balance was as of 02/28/and an additional email was sent explaining this balance was before the March bills were processed (see attachment C & D)After the March bills were run, her balance was $1,Client was notified through email on April 11, 2014, of the total balance owed and a detailed invoice was mailed to her residenceOur firm approved a discount of $on the total balance of $1,on the condition that a sufficient monthly payment of was to be paid by Client (see attachment EClient insisted on only sending $60.00, therefore the $discount could not be appliedClient became irate and threatened to file unjust complaintsDuring the length of time of our representation, Client appeared satisfied with our services and had no record of complaints with the work performedIn every respect, we have made attempts to work with Client on her past due balance, as it is our practice and nature to handle every client issue with the upmost attentionClient was made aware of all possible rates and charges before she entered into the contract to receive legal services, and nonetheless chose to proceedShe agreed to these terms in writing, in advance of our performing workIt is our wish to resolve this complaint with the ClientWe received Clients May 15th payment of on April 28, Payment has been applied, and leaves an outstanding balance of $1,Payments of $will be accepted; however, the $discount cannot be applied, as previously explained, and reasonable interest will accrue on the balance, pursuant to our retainer agreement

Review: On April 1, 2014 my lawyer [redacted] withdrew his representation, he provided me a letter with his signature regarding his withdraw and my remaining balance due which is $1,250.00. Later on that day I received an email from the office Manager [redacted] saying what my remaining balance owed which is $1,250.00 on April 1, 2014. She also mention that they can make payment arrangements with me. I can only afford $60.00 a month nothing more due to my finances and my bankruptcy case.Ms. Adele Abrams the head lawyer is ignoring the fact that her office agreed to the $1,250.00 balance in a written signed letter by [redacted] on April 1, 2014. Ms. Adele is trying to collect more on the behalf of her employee [redacted]. Now that I have the letter on file saying I only owe $1,250.00 with no interest that's all I can afford. Ms. Adele Abrams is abusing her title as lawyer to threaten me and to get more money out of me. I can't afford and will not pay anymore money than what I owe which is $1,250.00 Really by law her office have to honor the letter I received from [redacted] and the email from [redacted].I am not trying to get out of a debt, I just can't afford anymore on-top of my balance which is $1,250.00. I Will send my first payment by May 15th a money order of $60.00.Desired Settlement: I have a letter from April 1, 2014 by [redacted] and a email from [redacted] of my official balance due which she states is $1,250.00. Accept my $60.00 monthly payments by May 15th then after. I can over copy of the email and letter from [redacted] and [redacted].I will drop my case.

Business

Response:

June 2, 2014Dear [redacted],Please consider this letter our written response to the complaint filed on 04/23/2014, ID No. [redacted]. The Customer (Client) came to our office on November 25, 2013, requesting legal representation. She retained our office for representation and committed to the terms of our retainer agreement (see attachment A). An attorney was assigned to her case and diligently represented her until April 1, 2014.Regarding the amount said client owes, the fees for work performed from November 2013 to March 2014 are owed to the firm. Our attorney did not state the balance in his withdrawal letter on April 1(see attachment B). In an email on April 1, 2014, the office manager explained the $1,250.00 balance was as of 02/28/2014 and an additional email was sent explaining this balance was before the March bills were processed (see attachment C & D). After the March bills were run, her balance was $1,937.50. Client was notified through email on April 11, 2014, of the total balance owed and a detailed invoice was mailed to her residence.Our firm approved a discount of $250.00 on the total balance of $1,937.50 on the condition that a sufficient monthly payment of 250.00 was to be paid by Client (see attachment E. Client insisted on only sending $60.00, therefore the $250.00 discount could not be applied. Client became irate and threatened to file unjust complaints.During the length of time of our representation, Client appeared satisfied with our services and had no record of complaints with the work performed. In every respect, we have made attempts to work with Client on her past due balance, as it is our practice and nature to handle every client issue with the upmost attention. Client was made aware of all possible rates and charges before she entered into the contract to receive legal services, and nonetheless chose to proceed. She agreed to these terms in writing, in advance of our performing work.It is our wish to resolve this complaint with the Client. We received Clients May 15th payment of 60.00 on April 28, 2014. Payment has been applied, and leaves an outstanding balance of $1,877.50. Payments of $60.00 will be accepted; however, the $250.00 discount cannot be applied, as previously explained, and reasonable interest will accrue on the balance, pursuant to our retainer agreement.