Initial Business Response / [redacted] (1000, 6, 2016/04/27) */ As per our discussion this morningI have been in touch with MR ***.HIS UNIT IS GETTING REPAIRED AT PRESENTHE IS EXPECTED TO PICK THIS UNIT ON THE 05/08/ THANK YOU Initial Consumer Rebuttal / [redacted] (2000, 8, 2016/04/28) */ (The consumer indicated he/she ACCEPTED the response from the business.) I think Vision RV finally understands how hard and difficult this has been for usConsidering their service department is not open on Sunday (which is also Mothers Day) and we work Monday, we will be arriving on Friday May 6th in the morning to hopefully pickup our fully fixed camper without any other damages to it(Unless they are making special arrangements to meet us on the weekend)We hope the warrantied items will be taken care of as well, as the camper has been in their care for most of the duration of the warranty time! If we are not fully satisfied, we will be back in contact Thank you for your time
[redacted] I would like to start off by apologizing for the min namesJim is the sales manager and Kevin being the service manager.We do realize that the unit we purchased was a 2015, but this unit is supposed to be newThe thing that we are trying to say is that the service we have received From Visions RV up until now has been very unsatisfactoryWhen a consumer pays out this amount of money on something that is supposed to bring fun and joy to a family, only to have the issues with the trailer we have it is very upsettingThe lack of response received upon finally getting a hold of Visions RV was frustrating and was the reason for reaching out to the Saskatoon dealer for [redacted] ***Yes we did say that we would install the foam blocks for the slide as we were told it was a very simple installation and would save us the six hour drive up to Edmonton and another six hours homeOn our initial walk through which wasn’t much of a walk through we were more or less told that we had just bought a $trailer that would break in different ways within the first month of bringing it homeThe damage to the wiring harness is not due to the malfunction of spare tire holder and as we have found out from the Saskatoon dealer has nothing to do with the bedroom slide not operatingThese are three different issues as well as a list of other stuff that we have received back from the Saskatoon DealerSaskatoon has sent the list of issues to [redacted] and have been authorized to fix and will be reimbursed for work up to the job code allowancesThis is where most of our issues now layWe have been informed that some of the issues will take longer to fix than the job codes allowWe feel that we should not have to pay out of pocket for issues to be fixed that are warranty on a new trailer that we have only been able to use once since picking it up May 5, We have been informed that the difference could be up to $2000.00(max amount could be less)Not to forget our inability to use this unit for the last monthsAll we want is to have our trailer fixed to the point that it should have been as a NEW trailer, and not to have to pay any out of pocket expensesWe have found a [redacted] *** dealer who has earned our trust and committed to fixing the issues with our trailerUnfortunately this is not Visions RV [redacted]
Initial Business Response / [redacted] (1000, 5, 2016/05/19) */ [redacted] Thank you for giving the opportunity to explain what I know about this customerI am the new service manger at Vision Rv, service department This customer called me two weeks ago demanding to pay back the money they paid for services that we provided requested by them.Weperformed a mouse protection backage designed to keep the mice out.According to the customer they found a mice in the unitI told the customer the extended warranty company provides a one year warrantyThey were here last week and the unit was re sprayed in their presensce.I believe there is a gap when the slides are open which will give room for mice to enter the unit.The customer was shown another unit,which was worse than the unit she has.The $she paid us to clean the unit inside which was done to perfection.The reason for the dust to be in is because of the gap from the slides.Please feel call to discuss this matter further.Our telephone no is [redacted] Thank you vj Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/05/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) [redacted] .1) we took our RV in to fix the gaps in the slides when closed NOT open as he claimsThis was last fall- As on recordOur concerns were that mice could enter over the winter months because of this 2) Because of their lack of enthusiasm to fix the problem last fall, as suspected we got miceNOT ONE MOUSE as the manager claims but THREE mice after they had so-called sprayed the mouse deterant and cleaned out our RV to protect from dangerous hantavirus (creates pulmonary issues) spread by mouse droppings NOT because of dust as he claims [redacted] A FOURTH mouse was caught days later again3) they re-sprayed as I explained, however a thorough cleaning must now be done a second timebecause vision RV failed to fix the problem the first timeThey refuse to return our money for a job not done [redacted] Final Business Response / [redacted] (4000, 18, 2016/06/10) */ I am more than willing to look into the issue of the gapThe unit has to stay with me for two daysThey can let me know a time convenient for them Thank you vj Final Consumer Response / [redacted] (4200, 20, 2016/06/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) Vision RV has had numerous occasions to look at the gap in the slides and failed to do anything about it then, so our response is noLast time they said they needed our fifth wheel for a couple days to complete the work order and then ended up keeping it for over two weeks because they were short staffed to have anyone fix itThat defeats the purpose of having an appointmentAgain our response is noThey have had ample opportunity to rectify things and haven'tWe will take our business elsewhere, just refund our money that was wastedLet's not lose sight of the issuewe still had filth from mice after we paid for services to clean it, and we still got mice after we paid for services to deter them from entering the unitIt's pretty straight forward [redacted]
Initial Business Response / [redacted] (1000, 6, 2016/04/27) */ As per our discussion this morningI have been in touch with MR ***.HIS UNIT IS GETTING REPAIRED AT PRESENTHE IS EXPECTED TO PICK THIS UNIT ON THE 05/08/ THANK YOU Initial Consumer Rebuttal / [redacted] (2000, 8, 2016/04/28) */ (The consumer indicated he/she ACCEPTED the response from the business.) I think Vision RV finally understands how hard and difficult this has been for usConsidering their service department is not open on Sunday (which is also Mothers Day) and we work Monday, we will be arriving on Friday May 6th in the morning to hopefully pickup our fully fixed camper without any other damages to it(Unless they are making special arrangements to meet us on the weekend)We hope the warrantied items will be taken care of as well, as the camper has been in their care for most of the duration of the warranty time! If we are not fully satisfied, we will be back in contact Thank you for your time
[redacted] I would like to start off by apologizing for the min namesJim is the sales manager and Kevin being the service manager.We do realize that the unit we purchased was a 2015, but this unit is supposed to be newThe thing that we are trying to say is that the service we have received From Visions RV up until now has been very unsatisfactoryWhen a consumer pays out this amount of money on something that is supposed to bring fun and joy to a family, only to have the issues with the trailer we have it is very upsettingThe lack of response received upon finally getting a hold of Visions RV was frustrating and was the reason for reaching out to the Saskatoon dealer for [redacted] ***Yes we did say that we would install the foam blocks for the slide as we were told it was a very simple installation and would save us the six hour drive up to Edmonton and another six hours homeOn our initial walk through which wasn’t much of a walk through we were more or less told that we had just bought a $trailer that would break in different ways within the first month of bringing it homeThe damage to the wiring harness is not due to the malfunction of spare tire holder and as we have found out from the Saskatoon dealer has nothing to do with the bedroom slide not operatingThese are three different issues as well as a list of other stuff that we have received back from the Saskatoon DealerSaskatoon has sent the list of issues to [redacted] and have been authorized to fix and will be reimbursed for work up to the job code allowancesThis is where most of our issues now layWe have been informed that some of the issues will take longer to fix than the job codes allowWe feel that we should not have to pay out of pocket for issues to be fixed that are warranty on a new trailer that we have only been able to use once since picking it up May 5, We have been informed that the difference could be up to $2000.00(max amount could be less)Not to forget our inability to use this unit for the last monthsAll we want is to have our trailer fixed to the point that it should have been as a NEW trailer, and not to have to pay any out of pocket expensesWe have found a [redacted] *** dealer who has earned our trust and committed to fixing the issues with our trailerUnfortunately this is not Visions RV [redacted]
Initial Business Response / [redacted] (1000, 5, 2016/05/19) */ [redacted] Thank you for giving the opportunity to explain what I know about this customerI am the new service manger at Vision Rv, service department This customer called me two weeks ago demanding to pay back the money they paid for services that we provided requested by them.Weperformed a mouse protection backage designed to keep the mice out.According to the customer they found a mice in the unitI told the customer the extended warranty company provides a one year warrantyThey were here last week and the unit was re sprayed in their presensce.I believe there is a gap when the slides are open which will give room for mice to enter the unit.The customer was shown another unit,which was worse than the unit she has.The $she paid us to clean the unit inside which was done to perfection.The reason for the dust to be in is because of the gap from the slides.Please feel call to discuss this matter further.Our telephone no is [redacted] Thank you vj Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/05/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) [redacted] .1) we took our RV in to fix the gaps in the slides when closed NOT open as he claimsThis was last fall- As on recordOur concerns were that mice could enter over the winter months because of this 2) Because of their lack of enthusiasm to fix the problem last fall, as suspected we got miceNOT ONE MOUSE as the manager claims but THREE mice after they had so-called sprayed the mouse deterant and cleaned out our RV to protect from dangerous hantavirus (creates pulmonary issues) spread by mouse droppings NOT because of dust as he claims [redacted] A FOURTH mouse was caught days later again3) they re-sprayed as I explained, however a thorough cleaning must now be done a second timebecause vision RV failed to fix the problem the first timeThey refuse to return our money for a job not done [redacted] Final Business Response / [redacted] (4000, 18, 2016/06/10) */ I am more than willing to look into the issue of the gapThe unit has to stay with me for two daysThey can let me know a time convenient for them Thank you vj Final Consumer Response / [redacted] (4200, 20, 2016/06/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) Vision RV has had numerous occasions to look at the gap in the slides and failed to do anything about it then, so our response is noLast time they said they needed our fifth wheel for a couple days to complete the work order and then ended up keeping it for over two weeks because they were short staffed to have anyone fix itThat defeats the purpose of having an appointmentAgain our response is noThey have had ample opportunity to rectify things and haven'tWe will take our business elsewhere, just refund our money that was wastedLet's not lose sight of the issuewe still had filth from mice after we paid for services to clean it, and we still got mice after we paid for services to deter them from entering the unitIt's pretty straight forward [redacted]