We have used, and appreciated, the services of this company for several yearsOn this occasion, however, we have been severely disappointedThey are good to come out and do repairs on Saturdays and two weeks ago we called and they came to repair our dishwasherA part was needed, it would be ordered and the repair would be finished by early the following weekWe paid the service call and the cost of the part - having no reason to not trust them based upon our dealings in the pastOn the scheduled day we got a call that the wrong part had been ordered and we would be able to get our repair completed as soon as the correct one came inWe heard no more from them, even after repeated calls asking for confirmation of a repair time, we got no responseWhen my husband stopped by their shop there was no one there and another week went by with no answers to our callsTwo weeks after our initial repair visit I went to the office, the office girl was there and I, very nicely, told her that we had been waiting weeks and needed to get this completedShe assured me we were in the schedule for that day and would be called to establish the time, that there were three people ahead of me, she made sure she had the correct phone number and I left, naively expecting that we would be able to have this over and done withAs I walked to the car I heard her speak into a radio telling someone that I had been there and that was all I heardThere was no reason to expect that we would not receive the service that had been agreedWe heard nothing all day, even though I called and left another message asking for confirmation of the repairWe felt that we had been more than patient and after not having heard from them all day I left a message at 6:that evening telling them that my husband would stop by on Monday to get our money back because they were untrustworthyUnfortunately, Based on this experience alone we would never be able to recommend this companyThis is such a disappointment because we don't believe this is their way of doing business
Guaranteed Goods appliances, on Old Buncombe Road, sold me a refrigerator with roaches in it, and then got mad at me, took three days to come pick up there roach infested Appliance and treated me like it was my faultI have roaches in my house, and still need a refrigerators
Mr *** dropped his vehicle off on friday and picked up on wednesday of the following weekIt was complete on the 24th but was closed out on the 25th This is why he received five days of rental refunded to him Please see attached copy of repair order ***, the only time he has been here at Apple Ford
Thank you
***
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.This is to inform every one that *** *** call me on December 23,and she has cut me a check in the amount that I was asking forThanks to her this matter is closed so now you can disregard and complain that was filled on Apple Ford of Lynchburg I have received the check from them on December 23,Thanks to every one involved but a big thank you to *** *** and *** *** in resolving this matterAgain no further actins need to take place *** ***
Revdex.com:
I have reviewed the response offer made by the business in reference to complaint ID 10033228, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
A. Our letter no PF/2027/Misc-054/Revdex.com da*** April 03,
B. Revdex.com Roanoke letter da*** May
Dear Sir,
Acknowledge with thanks receipt of letter under reference “B”I vehemently reject the message of “Apple *** Lynchburg” and held them responsible for denying the Rental reimbursement claim since October The fact remains as follows:
a. I have purchased an extended service Plan from “*** Motor COMPANY”against my vehicle VIN ***
b. The service plan allows repair and maintenance of vehicle under warrantyAlso allows rental of Vehicle up to 10days @US$30/day
c. On September on the way to Bed*** County from Loudoun County, the said Vehicle had a mechanical trouble near Lynchburg city
d. I had driven the vehicle to Apple Ford, Lynchburg for necessary repair
e. It was diagnosed that the speed sensor of the Vehicle is out of order and the parts need to be order by the Apple Ford
f. Mr*** ***, the service advisor handled the vehicle called “***” rental car for a rental vehicle for my use
g. The *** Rental car company picked me from the location of Apple *** to their office for necessary documentation in order to provide a rental car
h. I have submit*** both invoices for repair and rental vehicle to “Apple Ford” for reimbursement on completion of the repair of the said vehicle on September,
i. The invoice of the repair of US$was paid instantly by Apple Ford, the invoice for the rental vehicle US$was not paid without giving any valid reasonThe representative of the “Apple Ford” in a telephone conversation with me flatly denied paying the said rental invoice
j. I tried to contact *** Motor on the subject, it was a pillow passing game, and my call had been transferred from one rep to another finally disconnec***
k. Failing to get any result from *** Motor, I managed to talk with Finance Manager of “*** *** *** of Chantilly” on October 2013, the seller of my vehicleThey promised to arrange reimbursement of the said rental invoice
l. I did not receive any response from any side till end March I had visited “*** *** *** of Chantilly” second time for the subject matterThey informed me that “Apple Ford” has denied paying the said rental invoice against the said rental
m. Failing to solve the subject matter, I had complained Revdex.com on April, with a copy to all concern
n. On May 2014, a lady from “Apple Ford” called to inform me that they are forwarding a chaque of US$against the said rental
o. I am entitled US$30/day for maximum 10days as per the extended service plan; the “Apple Ford” has paid me US$for days rentalMy actual rental was days as per the rental invoiceThe “Apple *** still own me US$
Basis of my present complain against “Apple Ford” of Lynchburg as follows:
a. *** car dealerships like “Apple Ford” or “*** *** Ford” sell extended service plan against *** Vehicles on behalf of *** Motor
b. All *** dealerships have very good knowledge on the subject Extended Service Plan and entitlements of the warranty holder
c. Apple Ford of Lynchburg had no legal basis to deny my claim of Rental reimbursement and pay back a lump sum amount of US$ after months of the said claim
d. Customer lime me buy extended service plan against a vehicle to have peace of mind in this circumstances it has taken peace away from me
In view of the foregoing may I humbly request you to project my complaint to the appropriate forum?
Thanking you
*** ***
APPLE [redacted] HAS REFUNDED THE CUSTOMER THE ALLOWABLE FIVE DAY AMOUNT THAT IS ON HIS CONTRACT. WE FEEL WE HAVE COMPLE[redacted] OUR RESPONSIBLITY TO THIS CUSTOMER.
SINCERELY
[redacted], DIRECTOR OF OPERATIONS
The customer came into the dealership and wan[redacted] his vehicle to be repaired while he went out of town. He told us he didnt need a vehicle while he was out of town, but he went and got one anyway with out our...
knowledge. The rental comapny didnt know he was having warranty done, so he picked out a vehicle with a large rental rate. Afew weeks later the customer came in and ask for a refund of this large rental bill. The customer has been refunded $150.00 for five days at $30.00 per day which is what his contract paid. I dont feel this customer has been trea[redacted] wrong in any way. I called the customer and told him we were sending him a check for $150.00 and he said thank you.
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
In response to the latest response from "Apple ford", Lynchburg, my comments are as follows:
Let it be very clear that the "Apple Ford" Lynchburg had no intentions to reimburse my claim of Rental against the said repair of the [redacted] F-150. Well they have paid USD150 on 4/25/2014 whereas I had submit my claim of Reimbursement against the rental along with the reimbursement claim of the repair of the vehicle on September/October 2013. I had been reimbursed USD388.87, the bill against the repair of the vehicle instantly on October 2013 but the "Apple Ford" Lynchburg flatly denied to pay the Rental. They have paid the Rental bill on April 25, 2014 after a hard persuasion and to avoid receiving a negative remarks from Revdex.com against my complaint to Revdex.com on April 03,2014.
Apple Ford has failed to provide me any explanation for the delayed payment on the Rental. Last but not the least let it be black and white that [redacted] Extended warrant against the vehicle is not peace of mind rather pain in the butt.
Regards
[redacted]
Worst experience I have ever had! I bought the car from them no problem. Not even a year into it the car breaks down. I take it to them and try to get the warranty I purchased through them to cover the repairs. They decline to fix it. So then apple ford declined to fix it themselves when they told me it was a simple spark plug issue and it happened because it was repaired wrong by them. When I purchased the car they told me they had done work to it and replaced the tires. Now they're saying they only did an oil change. They're hiding paperwork on repairs so they don't have to fix what they caused. Then I canceled my warranty face to face and they tried to say I never did. Anything to not help me they would do! I have children who ride in my vehicle luckily they weren't with me when I had a break down but for Apple ford to sell a vehicle knowing it has issues is of bald character . The other mechanic I got to repair my car said there were three more speak plugs loose that weren't installed correctly. Letting them go could have caused serious damage and apple ford was fully aware of this!
We have used, and appreciated, the services of this company for several years. On this occasion, however, we have been severely disappointed. They are good to come out and do repairs on Saturdays and two weeks ago we called and they came to repair our dishwasher. A part was needed, it would be ordered and the repair would be finished by early the following week. We paid the service call and the cost of the part - having no reason to not trust them based upon our dealings in the past. On the scheduled day we got a call that the wrong part had been ordered and we would be able to get our repair completed as soon as the correct one came in. We heard no more from them, even after repeated calls asking for confirmation of a repair time, we got no response. When my husband stopped by their shop there was no one there and another week went by with no answers to our calls. Two weeks after our initial repair visit I went to the office, the office girl was there and I, very nicely, told her that we had been waiting 2 weeks and needed to get this completed. She assured me we were in the schedule for that day and would be called to establish the time, that there were three people ahead of me, she made sure she had the correct phone number and I left, naively expecting that we would be able to have this over and done with. As I walked to the car I heard her speak into a radio telling someone that I had been there and that was all I heard. There was no reason to expect that we would not receive the service that had been agreed. We heard nothing all day, even though I called and left another message asking for confirmation of the repair. We felt that we had been more than patient and after not having heard from them all day I left a message at 6:40 that evening telling them that my husband would stop by on Monday to get our money back because they were untrustworthy. Unfortunately, Based on this experience alone we would never be able to recommend this company. This is such a disappointment because we don't believe this is their normal way of doing business.
Mr [redacted] purchased this vehicle AS-IS and it passed state inspection. He elected to have some work done to the vehicle due to mileage and use. Now he thinks we should pay for his upgrades to the AS-IS vehicle. Mr [redacted] was contacted by [redacted] (Used Car Sales Mgr) and offered to buy the...
vehicle back or a devaluation reimburstment, the customer declined our offer. This is a copy of the earlier response. Since then the DMV representative has been by the dealership and spoke with [redacted]. They talked about the advertising mistake and he said we offer to buy the vehicle back and the customer declined, there was nothing else to be done. DMV case has been closed. Should you have any questions, please do not hesitate to give me a call at ###-###-#### Thank you, [redacted]Director of Operations
We have used, and appreciated, the services of this company for several yearsOn this occasion, however, we have been severely disappointedThey are good to come out and do repairs on Saturdays and two weeks ago we called and they came to repair our dishwasherA part was needed, it would be ordered and the repair would be finished by early the following weekWe paid the service call and the cost of the part - having no reason to not trust them based upon our dealings in the pastOn the scheduled day we got a call that the wrong part had been ordered and we would be able to get our repair completed as soon as the correct one came inWe heard no more from them, even after repeated calls asking for confirmation of a repair time, we got no responseWhen my husband stopped by their shop there was no one there and another week went by with no answers to our callsTwo weeks after our initial repair visit I went to the office, the office girl was there and I, very nicely, told her that we had been waiting weeks and needed to get this completedShe assured me we were in the schedule for that day and would be called to establish the time, that there were three people ahead of me, she made sure she had the correct phone number and I left, naively expecting that we would be able to have this over and done withAs I walked to the car I heard her speak into a radio telling someone that I had been there and that was all I heardThere was no reason to expect that we would not receive the service that had been agreedWe heard nothing all day, even though I called and left another message asking for confirmation of the repairWe felt that we had been more than patient and after not having heard from them all day I left a message at 6:that evening telling them that my husband would stop by on Monday to get our money back because they were untrustworthyUnfortunately, Based on this experience alone we would never be able to recommend this companyThis is such a disappointment because we don't believe this is their way of doing business
Guaranteed Goods appliances, on Old Buncombe Road, sold me a refrigerator with roaches in it, and then got mad at me, took three days to come pick up there roach infested Appliance and treated me like it was my faultI have roaches in my house, and still need a refrigerators
Mr *** dropped his vehicle off on friday and picked up on wednesday of the following weekIt was complete on the 24th but was closed out on the 25th This is why he received five days of rental refunded to him Please see attached copy of repair order ***, the only time he has been here at Apple Ford
Thank you
***
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.This is to inform every one that *** *** call me on December 23,and she has cut me a check in the amount that I was asking forThanks to her this matter is closed so now you can disregard and complain that was filled on Apple Ford of Lynchburg I have received the check from them on December 23,Thanks to every one involved but a big thank you to *** *** and *** *** in resolving this matterAgain no further actins need to take place *** ***
Revdex.com:
I have reviewed the response offer made by the business in reference to complaint ID 10033228, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
A. Our letter no PF/2027/Misc-054/Revdex.com da*** April 03,
B. Revdex.com Roanoke letter da*** May
Dear Sir,
Acknowledge with thanks receipt of letter under reference “B”I vehemently reject the message of “Apple *** Lynchburg” and held them responsible for denying the Rental reimbursement claim since October The fact remains as follows:
a. I have purchased an extended service Plan from “*** Motor COMPANY”against my vehicle VIN ***
b. The service plan allows repair and maintenance of vehicle under warrantyAlso allows rental of Vehicle up to 10days @US$30/day
c. On September on the way to Bed*** County from Loudoun County, the said Vehicle had a mechanical trouble near Lynchburg city
d. I had driven the vehicle to Apple Ford, Lynchburg for necessary repair
e. It was diagnosed that the speed sensor of the Vehicle is out of order and the parts need to be order by the Apple Ford
f. Mr*** ***, the service advisor handled the vehicle called “***” rental car for a rental vehicle for my use
g. The *** Rental car company picked me from the location of Apple *** to their office for necessary documentation in order to provide a rental car
h. I have submit*** both invoices for repair and rental vehicle to “Apple Ford” for reimbursement on completion of the repair of the said vehicle on September,
i. The invoice of the repair of US$was paid instantly by Apple Ford, the invoice for the rental vehicle US$was not paid without giving any valid reasonThe representative of the “Apple Ford” in a telephone conversation with me flatly denied paying the said rental invoice
j. I tried to contact *** Motor on the subject, it was a pillow passing game, and my call had been transferred from one rep to another finally disconnec***
k. Failing to get any result from *** Motor, I managed to talk with Finance Manager of “*** *** *** of Chantilly” on October 2013, the seller of my vehicleThey promised to arrange reimbursement of the said rental invoice
l. I did not receive any response from any side till end March I had visited “*** *** *** of Chantilly” second time for the subject matterThey informed me that “Apple Ford” has denied paying the said rental invoice against the said rental
m. Failing to solve the subject matter, I had complained Revdex.com on April, with a copy to all concern
n. On May 2014, a lady from “Apple Ford” called to inform me that they are forwarding a chaque of US$against the said rental
o. I am entitled US$30/day for maximum 10days as per the extended service plan; the “Apple Ford” has paid me US$for days rentalMy actual rental was days as per the rental invoiceThe “Apple *** still own me US$
Basis of my present complain against “Apple Ford” of Lynchburg as follows:
a. *** car dealerships like “Apple Ford” or “*** *** Ford” sell extended service plan against *** Vehicles on behalf of *** Motor
b. All *** dealerships have very good knowledge on the subject Extended Service Plan and entitlements of the warranty holder
c. Apple Ford of Lynchburg had no legal basis to deny my claim of Rental reimbursement and pay back a lump sum amount of US$ after months of the said claim
d. Customer lime me buy extended service plan against a vehicle to have peace of mind in this circumstances it has taken peace away from me
In view of the foregoing may I humbly request you to project my complaint to the appropriate forum?
Thanking you
*** ***
APPLE [redacted] HAS REFUNDED THE CUSTOMER THE ALLOWABLE FIVE DAY AMOUNT THAT IS ON HIS CONTRACT. WE FEEL WE HAVE COMPLE[redacted] OUR RESPONSIBLITY TO THIS CUSTOMER.
SINCERELY
[redacted], DIRECTOR OF OPERATIONS
To Whom It May Concern,
REF: [redacted]
The customer came into the dealership and wan[redacted] his vehicle to be repaired while he went out of town. He told us he didnt need a vehicle while he was out of town, but he went and got one anyway with out our...
knowledge. The rental comapny didnt know he was having warranty done, so he picked out a vehicle with a large rental rate. Afew weeks later the customer came in and ask for a refund of this large rental bill. The customer has been refunded $150.00 for five days at $30.00 per day which is what his contract paid. I dont feel this customer has been trea[redacted] wrong in any way. I called the customer and told him we were sending him a check for $150.00 and he said thank you.
Thank you,
[redacted]
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
In response to the latest response from "Apple ford", Lynchburg, my comments are as follows:
Let it be very clear that the "Apple Ford" Lynchburg had no intentions to reimburse my claim of Rental against the said repair of the [redacted] F-150. Well they have paid USD150 on 4/25/2014 whereas I had submit my claim of Reimbursement against the rental along with the reimbursement claim of the repair of the vehicle on September/October 2013. I had been reimbursed USD388.87, the bill against the repair of the vehicle instantly on October 2013 but the "Apple Ford" Lynchburg flatly denied to pay the Rental. They have paid the Rental bill on April 25, 2014 after a hard persuasion and to avoid receiving a negative remarks from Revdex.com against my complaint to Revdex.com on April 03,2014.
Apple Ford has failed to provide me any explanation for the delayed payment on the Rental. Last but not the least let it be black and white that [redacted] Extended warrant against the vehicle is not peace of mind rather pain in the butt.
Regards
[redacted]
Worst experience I have ever had! I bought the car from them no problem. Not even a year into it the car breaks down. I take it to them and try to get the warranty I purchased through them to cover the repairs. They decline to fix it. So then apple ford declined to fix it themselves when they told me it was a simple spark plug issue and it happened because it was repaired wrong by them. When I purchased the car they told me they had done work to it and replaced the tires. Now they're saying they only did an oil change. They're hiding paperwork on repairs so they don't have to fix what they caused. Then I canceled my warranty face to face and they tried to say I never did. Anything to not help me they would do! I have children who ride in my vehicle luckily they weren't with me when I had a break down but for Apple ford to sell a vehicle knowing it has issues is of bald character . The other mechanic I got to repair my car said there were three more speak plugs loose that weren't installed correctly. Letting them go could have caused serious damage and apple ford was fully aware of this!
We have used, and appreciated, the services of this company for several years. On this occasion, however, we have been severely disappointed. They are good to come out and do repairs on Saturdays and two weeks ago we called and they came to repair our dishwasher. A part was needed, it would be ordered and the repair would be finished by early the following week. We paid the service call and the cost of the part - having no reason to not trust them based upon our dealings in the past. On the scheduled day we got a call that the wrong part had been ordered and we would be able to get our repair completed as soon as the correct one came in. We heard no more from them, even after repeated calls asking for confirmation of a repair time, we got no response. When my husband stopped by their shop there was no one there and another week went by with no answers to our calls. Two weeks after our initial repair visit I went to the office, the office girl was there and I, very nicely, told her that we had been waiting 2 weeks and needed to get this completed. She assured me we were in the schedule for that day and would be called to establish the time, that there were three people ahead of me, she made sure she had the correct phone number and I left, naively expecting that we would be able to have this over and done with. As I walked to the car I heard her speak into a radio telling someone that I had been there and that was all I heard. There was no reason to expect that we would not receive the service that had been agreed. We heard nothing all day, even though I called and left another message asking for confirmation of the repair. We felt that we had been more than patient and after not having heard from them all day I left a message at 6:40 that evening telling them that my husband would stop by on Monday to get our money back because they were untrustworthy. Unfortunately, Based on this experience alone we would never be able to recommend this company. This is such a disappointment because we don't believe this is their normal way of doing business.
Mr [redacted] purchased this vehicle AS-IS and it passed state inspection. He elected to have some work done to the vehicle due to mileage and use. Now he thinks we should pay for his upgrades to the AS-IS vehicle. Mr [redacted] was contacted by [redacted] (Used Car Sales Mgr) and offered to buy the...
vehicle back or a devaluation reimburstment, the customer declined our offer. This is a copy of the earlier response. Since then the DMV representative has been by the dealership and spoke with [redacted]. They talked about the advertising mistake and he said we offer to buy the vehicle back and the customer declined, there was nothing else to be done. DMV case has been closed. Should you have any questions, please do not hesitate to give me a call at ###-###-#### Thank you, [redacted]Director of Operations