Mr [redacted] purchased this vehicle and it passed state inspectionHe elected to have some work done to the vehicle due to mileage and useNow he thinks we should pay for his upgrades to the vehicleMr [redacted] was contacted by [redacted] (Used Car Sales Mgr) and offered to buy the vehicle back or a devaluation reimburstment, the customer declined our offerThis is a copy of the earlier response Since then the DMV representative has been by the dealership and spoke with [redacted] *** They talked about the advertising mistake and he said we offer to buy the vehicle back and the customer declined, there was nothing else to be done DMV case has been closedShould you have any questions, please do not hesitate to give me a call at ###-###-#### Thank you, [redacted] Director of Operations
Worst experience I have ever had! I bought the car from them no problem Not even a year into it the car breaks downI take it to them and try to get the warranty I purchased through them to cover the repairsThey decline to fix it So then apple ford declined to fix it themselves when they told me it was a simple spark plug issue and it happened because it was repaired wrong by themWhen I purchased the car they told me they had done work to it and replaced the tiresNow they're saying they only did an oil changeThey're hiding paperwork on repairs so they don't have to fix what they causedThen I canceled my warranty face to face and they tried to say I never didAnything to not help me they would do! I have children who ride in my vehicle luckily they weren't with me when I had a break down but for Apple ford to sell a vehicle knowing it has issues is of bald character The other mechanic I got to repair my car said there were three more speak plugs loose that weren't installed correctlyLetting them go could have caused serious damage and apple ford was fully aware of this!
Mr [redacted] purchased this vehicle and it passed state inspectionHe elected to have some work done to the vehicle due to mileage and useNow he thinks we should pay for his upgrades to the vehicleMr [redacted] was contacted by [redacted] (Used Car Sales Mgr) and offered to buy the vehicle back or a devaluation reimburstment, the customer declined our offerThis is a copy of the earlier response Since then the DMV representative has been by the dealership and spoke with [redacted] *** They talked about the advertising mistake and he said we offer to buy the vehicle back and the customer declined, there was nothing else to be done DMV case has been closedShould you have any questions, please do not hesitate to give me a call at ###-###-#### Thank you, [redacted] Director of Operations
Worst experience I have ever had! I bought the car from them no problem Not even a year into it the car breaks downI take it to them and try to get the warranty I purchased through them to cover the repairsThey decline to fix it So then apple ford declined to fix it themselves when they told me it was a simple spark plug issue and it happened because it was repaired wrong by themWhen I purchased the car they told me they had done work to it and replaced the tiresNow they're saying they only did an oil changeThey're hiding paperwork on repairs so they don't have to fix what they causedThen I canceled my warranty face to face and they tried to say I never didAnything to not help me they would do! I have children who ride in my vehicle luckily they weren't with me when I had a break down but for Apple ford to sell a vehicle knowing it has issues is of bald character The other mechanic I got to repair my car said there were three more speak plugs loose that weren't installed correctlyLetting them go could have caused serious damage and apple ford was fully aware of this!