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Law Office of Johnson & Nagaich, P.S.

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Law Office of Johnson & Nagaich, P.S. Reviews (2)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

MESSAGE FROM BUSINESS: This letter is in response to a complaint made by Mr*** *** regarding a bill from Better Care ManagementPlease allow me to begin by stating that this matter was resolved directly with the client on the same day he made his complaint to the Revdex.comAs this complaint has
been filed against both The Law Firm of Johnson & Nagaich as well as Better Care Management (BCM), I’d like to take this opportunity to reply for both companiesHowever, I am strictly limited with regard to disclosure of details due to attorney client privilege between Mrand Mrs*** *** and myself.Mrand Mrs*** agreed to become a client of The Law Firm of Johnson & Nagaich in January 2013, when they signed a fee agreement with usThis fee agreement clearly spells out what services are included in the arrangement between both partiesWe completed the majority of a significant amount of work for them by July 2013, though a few additional documents were requested later in and early We considered the matter to be closed and our services to be complete by July (though several additionally requested documents were never picked up by Mrand Mrs*** and finally had to be mailed to them)Mrand Mrs***’ fee agreement clearly shows that they had not paid for nor had agreed to the additional services they are now disputing.In January 2016, three years after commencing a relationship with us, Mr*** requested (via phone call) additional information and services, which was referred to and completed by Better Care ManagementAfter BCM completed several hours of gathering and providing relevant information, Mr*** decided not to pursue the matter furtherBetter Care Management did bill Mr*** for these additional servicesAs with most law firms, once a matter is complete, additional services are generally billed to clients, as outlined in our agreementSadly, Mr*** seems to believe we shouldn’t have charged for our additional work.In response to several specific items in Mr*** complaint: • He indicates that the very bottom of his bill stated that, "Payment for services by BCM will be made within the next days from the Lawyer's Trust Account held on your behalf by the Law Firm of Johnson and Nagiach(sic).” I understand how this might be confusing, but Mr*** did not have any funds in a Lawyer’s Trust Account, which was also explained in the fee agreement where it is clearly marked “NA” for Not Applicable.• He also says, “I received another bill dated Dec requesting paymentI called BCM in Jan/Feb 2017, left voice mails(sic) but no one returned my calls.” We pride ourselves on expedient and considerate customer serviceOur records show that he was spoken to directly in February in addition to our attempts to return his calls, though we were unable reach him via phoneAn email was then sent as an alternative in an effort to reach Mr***.• Mr*** indicates that he, “…called Julie P***, who handles matter(sic) such as this, for Johnson and NagaichShe send(sic) an e mail on Feb on the matter.” I’m afraid that, though Julie P***, of Juniper Retirement Services, LLC, does work as an outside financial service in conjunction with our law firm, she has no access nor ability to rectify Mr***’ billing recordsWe cannot speak to Mr***’ conversation with MsP*** nor any emails that she may have sent.• Lastly, Mr*** indicates that, “On Mar 28, I received an e mail threatening to send the bill to collections.” A very polite and concerned email was sent to Mr***, but we did not threaten to send him to collectionsWe indicated that the status of his account would be changed and stated that if we did not hear from him, his account may “possibly” be sent to collectionsOur intention was that he connect with us, as we were unable to connect with him by phone.After finally speaking directly to Mr*** on March 29, (the very day his complaint was made to the Revdex.com and one day after politely reaching out to him via email) we realized how upset he was over this $billWe immediately reversed all charges and resolved the situationMr*** seemed content with the resolution and we can only guess that he made his complaint before we were able to connect with him over the phone.This is an unfortunate series of miscommunications and misunderstandingsWe make every effort to accommodate client requests, even years after we have completed our services for themWe also prioritize prompt and polite communication with all of our clientsAdditionally, this matter was resolved to the satisfaction of both parties on the same day a complaint was made and I’m sure Mr*** would have withdrawn his complaint had he been able to.Please feel free to contact me if you have further questions.Rajiv N***, Attorney at Law Johnson & Nagaich, Managing Partner Better Care Management, Ownercc: Tammy D***, Better Care Management

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Address: 31919 6th Ave S Ste A100, Federal Way, Washington, United States, 98003-5365

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