Law Office of Michael W Milward and Ellen Vogt

I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Mr ***, my husband and I are not interested in how many jobs your company has received or how many complaintsWe are interested only in our own complaint and the bad experience we had with your companyI’m sure you can understand that It was your A+ accredited Revdex.com rating that led us to call you in the first placeWe naturally assumed that the job would be one with which we would be pleasedIt just wasn’t the caseWe also were under the impression that anyone with that high a Revdex.com rating would be eager to assure that a customer is happyWhile we noticed in your response that your company is not willing to come back to our home, please understand that not once have we asked you to do thatWe do not want your company in our home, which was made clear in the original complaintThat is why we arrived at what we believe is a fair resolution for both parties – to refund half of the money back and each of us walks away intact, with equal resolution We are disappointed that you had no response to the photographs of your painter’s work hereAll but one of them showed obvious and significant problemsNo holes were filledNo sanding was doneYour pressure washer was broken and your worker who operated it brought no brush or ladderPaint was slopped on walls, doors, windows and floors, as I have stated previouslyYou had no response to thisSince I filed our original complaint to the Revdex.com, two of the nail-pops (one in the master bathroom and one in the hall bathroom) have reappeared! How is it our responsibility that you asked for no deposit? If you had, you would have received oneWe cannot blame the HVAC folks (as you suggested in your response) for what happened in the attic, as two workers from another company had also been up there blowing insulation into the atticIt would have been impossible to determine who stepped on the tray of the heat pump that allowed water to spill, damaging the family room ceilingWe were not in a position to accuse anyone, of course, much less to require payment for repairThings happen and they simply must be fixed Your painter was in our home for three days, not the “full week” that you describe in your responseWe did not wait “three months” to complainThe ceiling buckled approximately two months after your man had worked on itClearly, you were correct when you said that the ceiling should be cut out, dry-walled and paintedUnfortunately, you deferred to your painter, who said that was not necessary You responded, “Maybe the unit in the attic leaked again or still is”No, it has not leaked againIt has been fixedWe hired another A+ accredited Revdex.com painting contractor whose crew has done a professional job of cutting out a large piece of drywall to replace the one that had been compromised by so much moisture, and it has been repaintedWe are confident that the job was goodThe men were respectful, able to communicate with us, polite and they left our home in clean order each dayThey have completed that job to our satisfaction and beyond Next, they will have to redo every single job your painter did in the houseAll of them! That will have to wait, as we are retired and not able to pay two painting companies for doing the same workYour refund of $from the $paid will go a long way toward getting the sloppy work done nicely and correctly You stated in your response that we didn’t allow you a bit more time to return our call when I told you that we were very unhappy and needed for you to see the workHow much time would you have needed? If I had an unhappy customer, I believe I would do anything I could to set up a firm appointment with the customer to see what steps could be taken to improve the situationBut you just stopped by the house, unannounced, and stuck a card in the door asking for our phone number We provided our number the very next day but nothing happenedYou didn’t call “Excellent workmanship”, “Professional results”, “Integrity”, “above and beyond” are all phrases you used in your response to describe your company valuesIf, indeed, you believe these things to be true, then please refund us half of the money ($700) so that we can get the problems so clearly photographed and sent to you by the Revdex.com, done correctlyWe are fair people, Mr***, not difficult people who enjoy filing illegitimate complaints against companies for no reason We are respectfully asking you to do the right thing to resolve this matter and please refund us the $700.Regards, [redacted] and [redacted] ***

Nov20, 2014Davis West Painting LLCSecond response to complaint letter recieved Nov19, 2014.Davis West Painting LLC has been in business or so years Of the plus jobs we may have received, maybe complaints, this be one of them We be dedicated and work hard work to achieve and maintain a long standing A+ ratingwith the Revdex.com, and employee [redacted] has been with the company over years, one of the reasons for our A+ Revdex.com ratingHe is a family man and a professional.I as an owner and we as a company work though out our neighbors and community, not to be greedy or cheap, we value integritynor are we perfect, but to try for excellent workmanship and professional results with a daily positive no problem atittude Our history and many of our referrals state how we always do the above and beyond with the no charges extras we are known for, supporting our appreciation and good faith We always follow up daily and review workmanship daily and at end of job before paymentis made We asked for no deposit as well We stated payment due when job concludes satisfactory The $dollar charge for almost a full week of work interior and exterior including materials was with integrity and fair, and we were among three or four estimates.And when called after any job for any concerns we always return, 100% Even though this customer waited almost months we returned to your residence, and would continue to do so until we met all total concerns best possible way Not allowing us a bit more time, another day or so to respond for a second visit review after waiting three months is challenging for us and complicates managing this through the Revdex.com As toward this complaint, we are not comfortable returning We are surprised that, as you reported ,the Air Conditioning company is the direct cause for this problemWhy are they not taking responsibilty for the ceiling costs Maybe the unit in the attic leaked again or still is As a committed professional company with community values and Revdex.com appreciation We will offer a $refundDavis West Painting LLCMember: Better Business Bureau

November 16, Davis West Painting LLC [redacted] *** ReferenceComplaint letter to Revdex.com, from [redacted] dated November 11, Our responseDavis West Painting LLc has been a member of the Revdex.com for over yearsDavis West Painting LLc advertises integrity and request review of our business history and references We highly value the Revdex.com and express our thanks for the opportunity to respond to any concern.Regarding Mrs [redacted] , In order of events, On the first day of job review and estimates for work ,we felt their would not be satisfaction and I turned the job down Some what emotional plea I accepted the job Their was a list written by Mrs [redacted] , and the list was updated and changed with plus and minus duties to equal the financial estimate, not to add on to dollars Yes [redacted] was assigned for the job and I feel that I followed up daily thru the day and at days end with Mrand Mrs [redacted] Never did they say anything but good work and happy daliy review Each and every day Respectfully, That is done with all jobs to ensure all things are well The one difference, The last day of the job Mrs [redacted] was ill and her husband wrote us a check, thanked us and we left.The ceiling did have a serious water problem from the attic air conditioning We gave a professional option, cut out and replace which would require far more work and painting, with more dollars, or wait longer continue to let ceiling dry and maybe a slight compound with primers and paint would suffice We always point out water and moisture as a potential for problems They made the decision ( less dollars ), not us and we worked above and beyond on this project Apparently the moisture is causing discoloration as it often does Cutting out the area would have been better and painting the ceiling.Mrand Mrs [redacted] called us approximately three months after job finished to speak of concern and return I advised them I would be at there residence on that Friday with no time specified I came and they were not home I left a business card in two doors Mr [redacted] called two days later finding the cards and said he needed a specific time , which I understand At the time our company is working from [redacted] to [redacted] and time limited for a soon to be appointment They did not give us even a week more to respond, their complaint letter is what surfaced.I am sure Mrand Mrs [redacted] need some work done Moisture can do things Their may be some confusion to their lists of work, but we checked daily, they did pay us, and they waited almost tree months to contact us I see no reason to refund any money, but we do admire and respect the Revdex.com and will listen to their advice and suggestions Thank youDavis West Painting LLCDave ***

My husband, *** ***, and I will accept the offer of $from Davis West Painting, in the form of a refund. Our decision was not based on what we believe to be fair, honest and in the spirit of compromiseHowever, we have other things going on in our lives that require our attention and the stress of dealing with this unfortunate experience is not worth our continuing any furtherWe do appreciate the time and efforts of the Revdex.com
Sincerely,
*** ***

I have reviewed the response offer made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The decision as to whether the ceiling part would be replaced or merely painted over was made by ***, the painterWe agreed, as we considered him to be the expertMr*** was correct, as it turned out, when he originally said that the ceiling needed to be cut and the drywall replacedWhen *** said that wasn't necessary, both Mr***, my husband and I went along with the "expert", as he seemed to be the one who knew bestObviously, he didn't know best, as the ceiling buckled several weeks later and has since been properly repairedWe have no further ceiling issues, as the new painting contractor did the job correctlyWe considered calling Dave *** after examining each job that *** had doneBut Mr*** had already told us that he believed that *** was an excellent painter, as he has alluded to in his response to this complaintThe idea of Mr*** sending anyone else to our home to correct the many, many issues that *** had left to be corrected, was unthinkable to usWe simply could not risk having another incompetent painter from this company do more damage than had already been done, as the photographs have clearly detailedHad the ceiling not buckled two months after Davis West's departure, we probably would have done nothing except to make sure when we selected another company, that we get a reference from people we knowIt is a sad statement that we were more willing, as retirees, to kiss $good-bye, than to allow any representatives of Davis West Painting into our home againBut, then the ceiling buckled and we knew we'd be paying money to a reputable contractor to have it repaired. In resignation, we filed a complaint with the Revdex.comThough we still have many repairs that Davis West Painting did not do correctly, we thought $to Davis West and a refund of $to us was fairMr*** has offered a refund in the amount of $In the interest of resolution and in the spirit of fairness, we would like to meet Dave *** halfway -- splitting the difference between our requested $and his offer of $200, settling on a refund of $
Regards,
*** *** and *** ***

January 14, 2015Reviewed complaint, recent written letter Thank you for sending it to me At this time and date, our feed back and responses stay the same . Respectfully, Dave ***Davis West Painting LLC

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Dave *** offered nothing to resolve our complaintMy husband, *** ***,
and I were surprised and disappointed in the response from Dave, owner of
Davis West Painting. There were several
statements in it that simply are not trueYes, Dave and *** went to the truck
to discuss the jobUpon their return to the house, Dave stated they didn’t
think they could do the job well. Having
found his company to be A+ accredited by the Revdex.com, I couldn’t understand why he
would doubt the capabilities of his staff or himselfI encouraged him to
reconsiderHe did and accepted the job
Neither *** nor I made
the decision about how to best fix the family room ceilingWe’re not painters
and defer to experts in these mattersDave *** said he thought the ceiling
should be cut, dry-walled and painted***, the painter, strongly disagreed
after feeling the ceiling and saying it was dry*** went on to say that Kilz
and paint were sufficient for the jobDave said that was fine with him, and we
said it was fine with us, tooThe advice *** gave was good enough for Dave
*** and it was good enough for us, as wellMoney was never mentioned in this
discussion
Because *** had admitted
to having problems communicating with people (an "introvert" he said), I tried not to intervene, knowing
his level of discomfortAt times, I had to interveneThe reason we did not
inform Dave of the sloppy job *** did here is because I was afraid ***
would lose his jobThe family room ceiling was the most important repairWe
made the decision, since the repair was good in that room, to just let the rest
of the bad work go*** told us the amount of money Dave was charging us was
ridiculousWe really had no way of knowing, and went along with it
The reason it took so long
to call Dave *** to complain about the job (NOT “approximately three months”
as stated by Dave *** in his response) is because the changes did not occur
in the family room ceiling until several weeks after it was paintedThe
ceiling began to swell, wrinkle and discolorThat is when we knew we had to
complainSince we were calling about the ceiling problem, we took the
opportunity to tell him that there were other problems, as well and asked him
by phone, early in the week of 11/3/to come and see all of the work ***
had doneDave said he’d be by to check it out on Thursday or Friday of that
week (11/6/or 11/7/14) but gave us no specific timeHe dropped his business
card(s) by the house asking us to call him with our phone number*** called
him the very next day (NOT two days later, as Dave *** states in his
response), and left his cell phone number and a message saying that we are not
always at home, and we’d need to set up a specific appointment time for Dave to
come. When no call was forthcoming from
Dave, we saw no reason to wait to submit the complaint, and we did so on
11/11/We believe from November 3rd to November 11th
was a sufficient length of time to have heard from DaveHe never called
We would like to amend the
figure we are requesting as a refundOur request should have read $700, not
$Our reasoning was that half of the $paid to Dave *** should be refunded
to usThe “8” was a typographical error, for which I apologizeWe are still asking for half of the payment in the form of a refund ($700).Attached, please find ten photographs of examples of the painting done by the Davis West painterThe worst mistake, of course, is the buckling ceiling in the family roomUnfortunately, it is the worst photograph, showing little of the buckling, wrinkling and swelling of the damage area.#114 Paint slopped on back door windows; no painter's tape used;#116 No paint or holes filled between lock and knob;#117 No tape used on door edge;#119 Paint slopped on storm door frame, cylinder rod and rod-holder;#120 Storm door frame (paint slopped);#121 Different place, same door as #120#125 Ceiling stain in family room (lighting in room does not allow buckling/wrinkling to be visible in photograph;#124 Master bathroom door rolled with too much paint and a coarse roller instead of a brush;#126 This is how all of our doors in the house are painted; we expected this door to match the others;#127 This was to have been a four-inch repair of chipping paint on the INSIDE of the frame; instead, painter used non-matching paint and painted the entire OUTSIDE of the door frame, instead of checking with customer to clarify;There is nothing personal about our complaintWe just feel that we have been treated shabbily and unfairly by this companyRegards,*** *** and *** ***

We regret that Ms*** is not satisfied with our work Although we feel no responsibility, due to the fact that the customer did not mention any issues with our work until three months after the work was completed, we will still offer the goodwill gesture of a $refund.We did not require a down payment and only asked for payment after work had been approved by the customer I was there daily and no issues were brought to my attentionBefore accepting payment on the last day, Mr*** thanked us but made no mention of any problems There was a discussion regarding the best way to repair the ceiling and the cost involved We originally suggested cutting out the spot, repairing and then painting the entire ceiling The cost was prohibitive to you In fact, in your rebuttal, you stated *** (my painter) and I discussed it and decided on repainting only that portion of the ceiling and your response was “we said it was fine with us, too” We are sorry you are still having continued issues with the ceiling, but it was your decision due to cost issues However, we are still willing to refund $on that portion of the job as a good will gesture

Nov. 20,  2014Davis West Painting LLCSecond response to complaint letter recieved  Nov. 19, 2014.Davis West Painting LLC has been in business 12 or so years.  Of the 3000 plus jobs we may have received, maybe 3 complaints, this be one of them.  We be dedicated and work hard work to achieve and maintain a long standing A+ ratingwith the Revdex.com,  and employee [redacted] has been with the company over 8 years, one of the reasons for our A+ Revdex.com rating. He is a family man and a professional.I as an owner and we as a company work though out our  neighbors and community,  not to be greedy or cheap, we value integrity. nor are we perfect, but  to try for  excellent workmanship and professional results with a daily positive no problem atittude.  Our history and many of our referrals state how we always do the above and beyond with the no charges extras we are known for,  supporting our appreciation and good faith.  We always follow up daily and review workmanship daily and at end of job before paymentis made.  We asked for no deposit as well.  We stated payment due when job concludes satisfactory.  The $1400.00 dollar charge for almost a full week of work interior and exterior including materials was with integrity and fair, and we were among  three or four estimates.And when called after any job for any concerns we always return,  100%.  Even though this customer  waited almost 3 months  we returned to your residence,  and would continue to do so until we met all  total concerns best possible way.  Not allowing us a bit more time, another day or so to respond for a second visit review after waiting three months is challenging for us and complicates managing this through the Revdex.com.    As toward this complaint, we are not comfortable returning.  We are surprised that, as you reported ,the Air Conditioning company is the direct cause for this problem. Why are they not taking responsibilty for the ceiling costs.  Maybe the unit in the attic leaked again or still is.     As a committed professional company with community values and Revdex.com appreciation .  We will offer a $200.00 refund. Davis West Painting LLCMember: RevDex.com

November 16, 2014 Davis West Painting LLC[redacted] Reference.. Complaint letter to Revdex.com,  from [redacted] dated  November 11, 2014. Our  response. Davis West Painting LLc has been a member of the Revdex.com for over 5...

years. Davis West Painting LLc advertises integrity and request  review of our business history and references.  We highly value the  Revdex.com and express our thanks for the opportunity to respond to any concern.Regarding Mrs. [redacted], In order of events,  On the first day of job review and estimates for work ,we felt their would not be  satisfaction and I turned the job down.  Some what emotional  plea I accepted the job.  Their was a list written by Mrs. [redacted], and the list was updated and changed with plus and minus duties to equal the financial estimate, not to add on to dollars .  Yes [redacted] was assigned for the job and I feel that I followed up daily thru the day and at days end with Mr. and Mrs. [redacted].  Never did they say anything but good work and happy daliy review.  Each and every day.  Respectfully, That is done with all jobs to ensure all things are well.  The one difference, The last day of the job Mrs [redacted] was ill and her husband wrote us a check, thanked us and we left.The ceiling did have a serious water problem from the attic air conditioning.  We gave a professional option, cut out and replace which would require far more work and painting, with more dollars, or wait longer continue to let ceiling dry and maybe a slight compound with primers and paint would suffice.  We always point out water and moisture as a potential for problems.  They made the decision ( less dollars ), not us and we worked above and beyond on this project.  Apparently the moisture  is causing discoloration as it often does.  Cutting out the area would have been better and painting the ceiling.Mr. and Mrs. [redacted] called us approximately three months after job finished to speak of concern and return.  I advised them I would be at there residence on that Friday with no time specified.  I came and they were not home.  I left a business card in two doors.  Mr. [redacted] called two days later  finding the cards and said he needed a specific time , which I understand.  At the time our company is working from [redacted] to [redacted] and time limited for a soon to be appointment .  They did not give us even a week more to respond,  their complaint letter is what surfaced.I am sure Mr. and Mrs. [redacted] need some work done.  Moisture can do things.  Their may be some confusion to their lists of work, but we checked daily, they did pay us, and they waited almost tree months to contact us.  I see no reason to refund any money, but we do admire and respect the Revdex.com and will listen to their advice and suggestions.   Thank youDavis West Painting LLCDave  [redacted]

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Mr.
[redacted], my husband and I are not interested in how many jobs your company has
received or how many complaints. We are interested only in our own complaint
and the bad experience we had with your company. I’m sure you can
understand that.
It was your A+ accredited
Revdex.com rating that led us to call you in the first place. We naturally assumed
that the job would be one with which we would be pleased. It just wasn’t the
case. We also were under the impression that anyone with that high a Revdex.com rating
would be eager to assure that a customer is happy. While we noticed in your
response that your company is not willing to come back to our home, please
understand that not once have we asked you to do that. We do not want your
company in our home, which was made clear in the original complaint. That is
why we arrived at what we believe is a fair resolution for both parties – to
refund half of the money back and each of us walks away intact, with equal
resolution.
We are disappointed that
you had no response to the photographs of your painter’s work here. All but one of them
showed obvious and significant problems. No holes were filled. No sanding was
done. Your pressure washer was broken and your worker who operated it brought
no brush or ladder. Paint was slopped on walls, doors, windows and floors, as I have stated previously. You had no response to this. Since I filed our original complaint to the Revdex.com, two of the nail-pops (one in the master bathroom and one in the hall bathroom) have reappeared!
How is it our
responsibility that you asked for no deposit? If you had, you would have
received one. We cannot blame the HVAC folks (as you suggested in your
response) for what happened in the attic, as two workers from another company
had also been up there blowing insulation into the attic. It would have been
impossible to determine who stepped on the tray of the heat pump that allowed
water to spill, damaging the family room ceiling. We were not in a position to
accuse anyone, of course, much less to require payment for repair. Things
happen and they simply must be fixed.
Your painter was in our
home for three days, not the “full week” that you describe in your response. We
did not wait “three months” to complain. The ceiling buckled approximately two
months after your man had worked on it. Clearly, you were correct when you said
that the ceiling should be cut out, dry-walled and painted. Unfortunately, you
deferred to your painter, who said that was not necessary.
You responded, “Maybe the
unit in the attic leaked again or still is”. No, it has not leaked again. It
has been fixed. We hired another A+ accredited Revdex.com painting contractor whose
crew has done a professional job of cutting out a large piece of drywall to
replace the one that had been compromised by so much moisture, and it has been
repainted. We are confident that the job was good. The men were respectful,
able to communicate with us, polite and they left our home in clean order each
day. They have completed that job to our satisfaction and beyond.
Next, they will have to
redo every single job your painter did in the house. All of them! That will
have to wait, as we are retired and not able to pay two painting companies for
doing the same work. Your refund of $700 from the $1400 paid will go a long way
toward getting the sloppy work done nicely and correctly. 
You stated in your
response that we didn’t allow you a bit more time to return our call when I
told you that we were very unhappy and needed for you to see the work. How much
time would you have needed? If I had an unhappy customer, I believe I would do
anything I could to set up a firm appointment with the customer to see what
steps could be taken to improve the situation. But you just stopped by the
house, unannounced, and stuck a card in the door asking for our phone number.
We provided our number the very next day but nothing happened. You didn’t call.
“Excellent workmanship”,
“Professional results”, “Integrity”, “above and beyond” are all phrases you
used in your response to describe your company values. If, indeed, you believe
these things to be true, then please refund us half of the money ($700) so that
we can get the problems so clearly photographed and sent to you by the Revdex.com,
done correctly. We are fair people, Mr. [redacted], not difficult people who enjoy filing illegitimate complaints against companies for no reason.  We are respectfully asking you to do the right thing to resolve this matter and please refund us the $700.Regards,[redacted] and [redacted]

Reading your correspondence, I am shocked, stunned, and be humbled .   We have replied with honesty and in a timely manner.  For me their are no more  words.  Have a pleasant day. Dave [redacted]Davis West Painting LLC

Regarding the photographs.1.   Review with staff.2.   Respectfully,  A+ Rating for years with Revdex.com3.   Platinum Award, Roanoker Magazine 2014     Not the kind of work,  WE EVER DO. *   Can we say that something needs to be looked at, or checked. Yes, the  touch     up possibility exists but not to their degree. No one or company is perfect. *   Notifying us almost THREE months later, can we remember all details ??*   They could have given us a little more time, especially after waiting 3 months.     We always return.   ..This is one of the central points..*   Do we and did we check each and every day to ensure NONE  of any poor quality      Yes we did and do at every job.*   We reviewed the work with the owner each and every day.*   We asked for ZERO dollars up front.  Money only after daily review and final      review*   It was one week with [redacted] full time and [redacted] helped half of the week.The photos should probably be followed up with a house visit for further review and action as needed.   Respectfully, not  us, thank you.The photos...were they all on the list she gave us, or the modified list she was doing as the job moved forward.I offered $200.00 dollar refund for professional consideration, even though if you read the above, WHY.  They turned it down, wanting $700.00. We believe in the Revdex.com, and our community.  References mean everything.  We regret to the Revdex.com  this incident. This be our first.Dave  [redacted]Davis West Painting LLC