Law Office of Patrick D. Hendershott, LLC

Initial Business Response / [redacted] (1000, 5, 2017/12/02) */ Consumer hired Signature to perform a specific scope of work per written contract (attached) due to window well flooding problemWork was performed per contract for improvements to the residence's SEC / Window Well; and the contract's Terms & Conditions clearly specify no additional work is includedWork contracted was completed and reinspected for no charge per Owner's request The Owner has been advised additional work is necessary (not included in contract) to replace a exterior foundation drain tile that is defective / not flowingTherefore the window well's drain line, connected to a defective drain tile line, will not drain/flow due to other problems with the building's infrastructure / drainage systems Signature offered to replace the Owner's defective drain tile at our cost without profit, as a favor, even though we have no further obligation per our contractThis resolution was unacceptable to the Owner and the Owner then threatened to file a complaint with Revdex.com if we would not replace / provide a new foundation drain tile for no chargeAdditional work (drain tile replacement) is not included in our contract with the Owner No additional work for no charge will be offered as a resolutionContract completed within Terms & Conditions of contractSignature hereby withdraws any previous offer or offers to perform additional work at cost and/or at this residence Initial Consumer Rebuttal / [redacted] (3000, 7, 2017/12/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) Once again this company proves to be dishonestThis is not my profession, therefore I leave it to the professionalsThis company reassured numerous times that their scope of work would correct my problem! It didn't correct my problem, in fact I had another waterproofing company come out and review the work done by signatureThey pointed out multiple shortcuts and poor workmanship by signature seepage water controlNever once did signature water control tell me they were going to do the additional work at a discounted rateThey only told me their cost would be $4,I have never asked that company to do anything for me FREE!! Totally fabricated and unprofessional!! Final Business Response / [redacted] (4000, 9, 2017/12/09) */ FYI: Contracted to "adjust grades to flow water away from the foundation wall" and "installation of a drain line in the base of the window's well to the residence's existing exterior drain tile"Work completed correctlySignature is not responsible for the Owners existing defective / blocked drain tile that the window well's drain line is connected toNO SHORTCUTS / WORK COMPLETED PROPERLYSurface storm water drainage improved and window well drain line installed

Initial Business Response /* (1000, 8, 2016/09/15) */
Obviously not accurate and very unfair / lacking truthful details of the circumstancesWaterproofing was successful for the two walls contracted to be waterproofed / requested to be waterproofedResidence's basement leak is infiltration
from another wall we did not / were not requested or contracted to waterproof; so we guess the Owner thinks we should waterproof another wall (not paid for) for free? Owner advised that back-filled soils during the winter would likely settle, and we would return to add top soil / regrade in the Spring (as we promised and as we did)Gas leak was a defective meter (per NIPSCO); verified we did not break a gas lineContract specifically states in Terms & Conditions ? Others to repair or replace any damaged landscaping plants and/or landscaping materials? and the existing landscape rocks were salvaged / reinstalledFinally it is unfair to criticize our performanceWe have repeatedly responded to requests and assisted in advising the Owner on how to minimize and / or eliminate the non-contracted wall's minor seepagesThe Owner still needs to perform simple home maintenance (cleaning and improving gutters / downspouts, and drainage improvements / grades that should be improved) that the Owner has failed to complete as advisedAgain, it is a foundation wall that were not contracted and/or requested to be addressed that is the infiltration problem; not the basement walls we were contracted to waterproofWritten contract does not include replacing landscape rocks or grading other walls (to be completed by Owner and recommended repeatedly)Contract specifically states "Owner to replace any damaged landscape materials"Contract specifically states what walls we waterproofed (leak is another wall not in contract)No refund available or offered; as we completed the waterproofing on the walls included in the contract and performed above and beyond the requirements of the contract (much additional work completed for no charge)
Initial Consumer Rebuttal /* (3000, 10, 2016/09/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This response does not address their misdiagnosis of the problemWe would not have paid *** to fix the two walls had we known that those two walls were not the problemWe have repaired and cleaned the gutters, despite what was written by the companyAlso, they definitely did not replace the rocksJust put down clear plastic with a few rocks on topThe contract did specifically say that rocks would be put back in their original spotI'm still digging other rocks out of the yardNIPSCO worker told us that the settled soil was what caused the leakNot sure how they "verified" otherwiseWe have not seen any verification
Final Business Response /* (4000, 12, 2016/09/24) */
The Consumer's opinion of misdiagnosis is incorrectThe two walls contracted for waterproofing were successfully completed; and another wall not waterproofed is where the new leak developed due to new damagesNew damages from freeze-thaw cycling with saturated soilsWe advised them and stated in contract they needed to maintain other wall's grades (raise grades) and improve drainage (gutters / downspout extensions) to avoid future damageInspected several times and found gutters full of debris and grades defective (not in our contract / work area); and now leak has developed
The landscape rocks / additional landscape rocks are not our responsibility (per contract)
We will not respond to any further inquires or requests as they are deemed completely unreasonable and inappropriate; when our contract was completed well above and beyond the scope of workThe Consumer is not complying with the Terms & Conditions for other improvements and maintenance required to be completed by the Consumer
Final Consumer Response /* (4200, 15, 2016/09/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
There was not a new leakWe got the gutters cleaned, and get them cleaned every spring and fallLeak was preexisting, and persisted after cleaning of gutter
Regrading of soil on east wall was not in original contract, and was not pointed out to us until their very last visit, a year after we initially hired the company
See contract for info about landscaping rocksIt is thereWe did not ask for additional rocks, but existing rocks were to be replacedThey weren't, and were instead mixed into our lawn and soil

Initial Business Response /* (1000, 5, 2017/12/02) */
Consumer hired Signature to perform a specific scope of work per written contract (attached) due to window well flooding problem Work was performed per contract for improvements to the residence's SEC / Window Well; and the contract's Terms &
Conditions clearly specify no additional work is included Work contracted was completed and reinspected for no charge per Owner's request
The Owner has been advised additional work is necessary (not included in contract) to replace a exterior foundation drain tile that is defective / not flowing Therefore the window well's drain line, connected to a defective drain tile line, will not drain/flow due to other problems with the building's infrastructure / drainage systems
Signature offered to replace the Owner's defective drain tile at our cost without profit, as a favor, even though we have no further obligation per our contract This resolution was unacceptable to the Owner and the Owner then threatened to file a complaint with Revdex.com if we would not replace / provide a new foundation drain tile for no charge Additional work (drain tile replacement) is not included in our contract with the Owner
No additional work for no charge will be offered as a resolution Contract completed within Terms & Conditions of contract Signature hereby withdraws any previous offer or offers to perform additional work at cost and/or at this residence
Initial Consumer Rebuttal /* (3000, 7, 2017/12/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Once again this company proves to be dishonestThis is not my profession, therefore I leave it to the professionalsThis company reassured numerous times that their scope of work would correct my problem! It didn't correct my problem, in fact I had another waterproofing company come out and review the work done by signatureThey pointed out multiple shortcuts and poor workmanship by signature seepage water controlNever once did signature water control tell me they were going to do the additional work at a discounted rateThey only told me their cost would be $4,I have never asked that company to do anything for me FREE!! Totally fabricated and unprofessional!!
Final Business Response /* (4000, 9, 2017/12/09) */
FYI: Contracted to "adjust grades to flow water away from the foundation wall" and "installation of a drain line in the base of the window's well to the residence's existing exterior drain tile" Work completed correctly Signature is not responsible for the Owners existing defective / blocked drain tile that the window well's drain line is connected to NO SHORTCUTS / WORK COMPLETED PROPERLYSurface storm water drainage improved and window well drain line installed

Initial Business Response /* (1000, 8, 2016/09/15) */
Obviously not accurate and very unfair / lacking truthful details of the circumstancesWaterproofing was successful for the two walls contracted to be waterproofed / requested to be waterproofedResidence's basement leak is infiltration
from another wall we did not / were not requested or contracted to waterproof; so we guess the Owner thinks we should waterproof another wall (not paid for) for free? Owner advised that back-filled soils during the winter would likely settle, and we would return to add top soil / regrade in the Spring (as we promised and as we did)Gas leak was a defective meter (per NIPSCO); verified we did not break a gas lineContract specifically states in Terms & Conditions ? Others to repair or replace any damaged landscaping plants and/or landscaping materials? and the existing landscape rocks were salvaged / reinstalledFinally it is unfair to criticize our performanceWe have repeatedly responded to requests and assisted in advising the Owner on how to minimize and / or eliminate the non-contracted wall's minor seepagesThe Owner still needs to perform simple home maintenance (cleaning and improving gutters / downspouts, and drainage improvements / grades that should be improved) that the Owner has failed to complete as advisedAgain, it is a foundation wall that were not contracted and/or requested to be addressed that is the infiltration problem; not the basement walls we were contracted to waterproof Written contract does not include replacing landscape rocks or grading other walls (to be completed by Owner and recommended repeatedly) Contract specifically states "Owner to replace any damaged landscape materials" Contract specifically states what walls we waterproofed (leak is another wall not in contract) No refund available or offered; as we completed the waterproofing on the walls included in the contract and performed above and beyond the requirements of the contract (much additional work completed for no charge)
Initial Consumer Rebuttal /* (3000, 10, 2016/09/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This response does not address their misdiagnosis of the problemWe would not have paid *** to fix the two walls had we known that those two walls were not the problemWe have repaired and cleaned the gutters, despite what was written by the companyAlso, they definitely did not replace the rocksJust put down clear plastic with a few rocks on topThe contract did specifically say that rocks would be put back in their original spotI'm still digging other rocks out of the yardNIPSCO worker told us that the settled soil was what caused the leakNot sure how they "verified" otherwiseWe have not seen any verification
Final Business Response /* (4000, 12, 2016/09/24) */
The Consumer's opinion of misdiagnosis is incorrect The two walls contracted for waterproofing were successfully completed; and another wall not waterproofed is where the new leak developed due to new damages New damages from freeze-thaw cycling with saturated soils We advised them and stated in contract they needed to maintain other wall's grades (raise grades) and improve drainage (gutters / downspout extensions) to avoid future damage Inspected several times and found gutters full of debris and grades defective (not in our contract / work area); and now leak has developed
The landscape rocks / additional landscape rocks are not our responsibility (per contract)
We will not respond to any further inquires or requests as they are deemed completely unreasonable and inappropriate; when our contract was completed well above and beyond the scope of work The Consumer is not complying with the Terms & Conditions for other improvements and maintenance required to be completed by the Consumer
Final Consumer Response /* (4200, 15, 2016/09/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
There was not a new leakWe got the gutters cleaned, and get them cleaned every spring and fallLeak was preexisting, and persisted after cleaning of gutter
Regrading of soil on east wall was not in original contract, and was not pointed out to us until their very last visit, a year after we initially hired the company
See contract for info about landscaping rocksIt is thereWe did not ask for additional rocks, but existing rocks were to be replacedThey weren't, and were instead mixed into our lawn and soil

Initial Business Response /* (1000, 5, 2017/12/02) */
Consumer hired Signature to perform a specific scope of work per written contract (attached) due to window well flooding problem. Work was performed per contract for improvements to the residence's SEC / Window Well; and the contract's Terms &...

Conditions clearly specify no additional work is included. Work contracted was completed and reinspected for no charge per Owner's request.
The Owner has been advised additional work is necessary (not included in contract) to replace a exterior foundation drain tile that is defective / not flowing. Therefore the window well's drain line, connected to a defective drain tile line, will not drain/flow due to other problems with the building's infrastructure / drainage systems.
Signature offered to replace the Owner's defective drain tile at our cost without profit, as a favor, even though we have no further obligation per our contract. This resolution was unacceptable to the Owner and the Owner then threatened to file a complaint with Revdex.com if we would not replace / provide a new foundation drain tile for no charge. Additional work (drain tile replacement) is not included in our contract with the Owner.
No additional work for no charge will be offered as a resolution. Contract completed within Terms & Conditions of contract. Signature hereby withdraws any previous offer or offers to perform additional work at cost and/or at this residence.
Initial Consumer Rebuttal /* (3000, 7, 2017/12/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Once again this company proves to be dishonest. This is not my profession, therefore I leave it to the professionals. This company reassured numerous times that their scope of work would correct my problem! It didn't correct my problem, in fact I had another waterproofing company come out and review the work done by signature. They pointed out multiple shortcuts and poor workmanship by signature seepage water control. Never once did signature water control tell me they were going to do the additional work at a discounted rate. They only told me their cost would be $4,000. I have never asked that company to do anything for me FREE!! Totally fabricated and unprofessional!!
Final Business Response /* (4000, 9, 2017/12/09) */
FYI: Contracted to 1. "adjust grades to flow water away from the foundation wall" and 2. "installation of a drain line in the base of the window's well to the residence's existing exterior drain tile". Work completed correctly. Signature is not responsible for the Owners existing defective / blocked drain tile that the window well's drain line is connected to. NO SHORTCUTS / WORK COMPLETED PROPERLY. Surface storm water drainage improved and window well drain line installed.