Law Office of Sandra Prieto Ortega

We have agreed to replaced the customers iPad mini and we have told him thisThe customer has called us today we notified the customer that we are waiting for an ETA from our vendor and we will call him with that ETA as soon as we know.Thank you,Mission Repair

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meMy concern is that the business made this offer to me on Sunday and apparently still has not ordered the new device This company has consistently failed to follow through with anything in a timely mannerI will accept this for now but I am also extremely skeptical that this replacement device will work as nothing else this company has done has worked Regards, [redacted] ***

This repair has definitely taken a long time, for which we apologize The customer brought in an iPhone with a bad logic board for repair Our current process is to send them out for repair to a class cleanroom for component level rework and it takes many weeks We did receive
the failed logic board back from our specialist, and it was not repaired correctly So we sent it back to the specialist, it's still currently in their hands We were able to get a response from them (they are out of the country), and said that they cannot repair this logic board We have requested that they send the logic board back to us unrepaired as stated We will reassemble the phone (we have the rest of the components in our Mission Location where he dropped it off) with the bad logic board and deliver it back to the customer.Since the customer has not been charged anything, there will be no charge/refund given We should have the unit ready for pickup by 11/24/(since we have to wait for the failed board to arrive), but we will be in touch as soon as it does We apologize for the delay, we tried to have this board fixed, but it was brought into us beyond repair

*** ***5:AM (hours ago)tomeDo they want the unit they sent me or the original iPad I sent in for repair?Sent from my iPhone

Customer brought in a PSfor repair Customer was made aware that the unit was worked on (but not completed) by a former employee We apologize that we dropped the ball on this unit -this is true- because we did not complete the repair in a timely manner Customer came in to pick
up the device unrepaired, which we gave to him unrepaired There was no charge, sorry for the inconvenience

We have agreed to replaced the customers iPad mini and we have told him this. The customer has called us today we notified the customer that we are waiting for an ETA from our vendor and we will call him with that ETA as soon as we know.Thank you,Mission Repair

We replaced [redacted] iPad in September 2015, we havent herd anything since then. If she is having trouble with her iPad she can send it back to us using our warranty page, as long as the iPad hasn't been damaged we will be happy to see what is going on. As we we purchased a refurbished iPad not a...

new iPad per the conversation on 09/18/15 due to the fact that the unit that was sent in wasn't new when received, it was received as a damaged unit showing no signs of life.Thank you,Mission Repair

[A default letter is provided here...

which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. My concern is that the business made this offer to me on Sunday and apparently still has not ordered the new device.  This company has consistently failed to follow through with anything in a timely manner. I will accept this for now but I am also extremely skeptical that this replacement device will work as nothing else this company has done has worked.
Regards,
[redacted]

---------- Forwarded message ----------From: Lennie Martin<[redacted]>Date: Tue, Jan 19, 2016 at 3:37 PMSubject: Revdex.com of Greater Kansas City complaint #[redacted]To: [redacted]Cc: [redacted] <[redacted]>Hey [redacted]!The link to this complaint shows that there is nothing for me to proceed with and I don’t see an area where I can reply, if you can please reply for us to state that -We will be happy to move forward with [redacted] if she sends the unit into us as we sent a replacement iPad and we haven’t herd anything until this review. In addition, [redacted] can email us at [redacted] if she would not like to wait on the phone for a representative.She can set up the warranty order here -  [redacted]Thank you,Mission Repair