Law Office of Steven M. Kleiman

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me and the matter has been resolved.More specifically, in this instance, it means that this business as a whole gets exactly one more chance to prove their "commitment" to service and conviviality; if I have another experience remotely like those I describe (multiple ones), not only will I never patronise them again, but I'll share this experience on every review and social-networking site on which I have an accountThey had better learn some email etiquette, as well
Sincerely,
*** ***

Le Pain Quotidien (“LPQ”) received the consumer’s complaints about the counter service on 11/**/LPQ responded by email on 11/**/2016, letting the customer know that her feedback was appreciated and that her complaint would be addressed directly by the store management teamFurthermore, as a
gesture of good faith, LPQ sent her a gift card. LPQ strives to provide outstanding customer service, and believes the store management team is in the best position to appreciate any customer complaint and provide a proper resolutionUpon follow up with the store manager, the manager confirmed his commitment to work at coaching store employees to provide the best customer service possible where conviviality and efficiency are part of our core values