Sign in

Law Office of Troy D. Soileau

Sharing is caring! Have something to share about Law Office of Troy D. Soileau? Use RevDex to write a review
Reviews Law Office of Troy D. Soileau

Law Office of Troy D. Soileau Reviews (8)

I have reviewed the response offer made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Negative,I did NOT call during the [redacted] showI called a few days before the employees from Arrington's performance went to the show which is how I knew that they went I was informed that I would be contacted after the week of the show and I said fair enough The statement regarding that I have been contacted since they've been back from [redacted] is absolutely incorrect When I read that I went and pulled up my phone log on my network providers website to ensure that I was not missing anything If Arrington's performance is 100% positive that they have contacted me back I would like the dates and times of those phone calls because like I said my phone log from my network provider doesn't show any phone calls from Arrington's performance to me however there are numerous phone calls from me to them Also along with the previous statement of stating that my motor worked fine on their Dyno I do have my dyno sheet from their company when my car was on itThe line indicating horsepower as the car was on their dyno should've started from the bottom and went to the top with horsepower however the dyno sheet shows a mishap where it looks like the motor struggled and then tried to climb again This was a concern of mine up on me picking up my car when I saw the dyno sheet and it was brushed off really quick as oh it's fineI stated I have never had a dyno graph bar dip down on my car This definitely indicates that there was a problem with the car up on me picking it up However Arrington's performance was a company I had and trusted and took my vehicle to that was five hours away when I could've took it to a very reputable shop minutes away from my house Having done extensive research and reading about Arrington's performance is why I took my vehicle to themNow with the statement saying that I contacted them during the [redacted] show and saying that they have tried contacting me numerous times after the [redacted] show is very incorrect and you cannot argue with full documentation of phone records because I only have one phone for them to contact me on I am by no means an argumentative customer however I am trying to get my vehicle back I still have copies of the emails of where I stated something is wrong with my motor my vehicle keeps dying and Arrington's performance said the tune probably went out put another tune in it and they emailed me a tune to put in my car The dyno sheet firmly indicates that there was a problem from the beginning and it was brushed off when I question the concern of that dyno sheet I even have a dyno sheet from another company of where my vehicle made more horsepower than what Arrington's performance was saying it was making Once again reiterating the fact that when my vehicle was climbing up in horsepower on the dyno it dipped it down and then came back up indicating there was a problem Keeping in mind I am not a mechanic but I knew something was wrong and they told me that there was something on the Dyno that did that but my vehicle was fine In a previous message sent to the Revdex.com it was stated that they were willing to work out a deal at the employee rate on repairing my vehicle and I have tried to call the shop numerous times to find out what the price was going to be for this and the secretary took my name and phone number numerous times but I never got a phone call back Regards, [redacted]

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I was offered to be "upgraded" to a long tube header that is not regarded as the same quality as the ARH headers and exhaust I ordered originally, on top of the "upgrade" which was a whopping or so dollars more than the system I orderedIt wasn't even a full system as the one I ordered wasThen I was offered a 20% discount on the product I ordered from the new higher price which brought it down to 2700ish dollars which isn't even cheaper than I can find from other retailersOverall I feel as though I had a deal stolen away because they didn't want to fulfil their end of the agreement, and by them not sending me the part they are ruining their integrity in my eyesHow do I know if anything I buy from them is going to truly be a good price, or even a price they will honorHow do I know they won't hold $of mine for weeks before being told that I'm out of luckIf this is truly the best you are willing to do for your customers, then I wish you luck going forward, but I will have to take my business elsewhere unless you can remedy this in an honest manor that won't just get you out of a minor loss to yourselfBecause the long term ramifications of this are far worse than just a thousand dollars as you will be losing a long term customer who would have spent many thousands of dollars in your storeSo for the record, I am not satisfied with the response

I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. *** *** *** ***
*** *** *** *** *** Thanks for double checking.yes the Situation was resolved. Regards,
*** ***

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have made numerous calls to Aaringtons Performance in which I talked to one person who told me that they would be in Las Vegas all last week and for me to contact them on Monday when they get back or they would contact meI have called and called and left messages with the lady that answers the phone for them to call me backI've left my name, number and vehicle that is in the shopI wanted to know what the dealer discount rate is to have my vehicle repairedUnfortunately, I am not being contacted back by Aaringtons Performance.
Regards,
*** ***

At Arrington, we take pride in offering good, reliable
parts, at fair prices and we back up our sales with quick and painless refunds
when the customer is not satisfiedUnfortunately, in this case, we had an
error in the description of a product; these are technical products and there
are
several configurations, a substitution mistake can happenWe have resolved
the issue in a fair and consistent manner, fixing the web site description,
apologizing for the confusion, and quickly refunding the customerWe also
offered the customer discounted pricing on a different product that would not
have been available to him had we not made the mistake
While we wish we could back up every mistake in the favor
of the customer at a considerable loss for us, we are not set up to do thatA
prompt and full refund is our ultimate solution when we cannot reach a fair
result with the customer

Arrington Performance has reached an agreement with Mr*** and we are taking back the parts.For the record, we spoke to Mr*** the day before he wrote his complaint. And repeated calls to his phone were unanswered and no voicemail was available. We finally managed to complete the
arrangement via email. His order consisted of custom parts for which there was an expected 8-week wait -- he was given several chances to cancel for refund and stuck with the order. We don't refund for custom parts, but got the manufacturers to agree to help. We are happy to have found an agreeable solution

I have reviewed the response offer made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Negative,I did NOT call during the [redacted] show. I called a few days before the employees  from Arrington's performance went to the show which is how I knew that they went.  I was informed that I would be contacted after the week of the show and I said fair enough.   The statement regarding that I have been contacted since they've been back from [redacted] is absolutely incorrect.   When I read that I went and pulled up my phone log on my network providers website to ensure that I was not missing anything.   If Arrington's performance is 100% positive that they have contacted me back I would like the dates and times of those phone calls because like I said my phone log from my network provider doesn't show any phone calls from Arrington's performance to me however there are numerous phone calls from me to them .   Also along with the previous statement of stating that my motor worked fine on their Dyno.  I do have my dyno sheet from their company when my car was on it. The line indicating horsepower as the car was on their dyno  should've started from the bottom and went to the top with horsepower however the dyno sheet shows a mishap where it looks like the motor struggled and then tried to climb again.   This was a concern of mine up on me picking up my car when I saw the dyno sheet and it was brushed off really quick as oh it's fine. I stated I have never had a dyno graph bar dip down on my car.   This definitely indicates that there was a problem  with the car up on me picking it up.  However Arrington's performance was a company I had and trusted and took my vehicle to that was five hours away when I could've took it to a very reputable shop 20 minutes away from my house.   Having done extensive research and reading about Arrington's performance is why I took my vehicle to them. Now with the statement saying that I contacted them during the [redacted] show and saying that they have tried contacting me numerous times after the [redacted] show is very incorrect and you cannot argue with full documentation of phone records because I only have one phone for them to contact me on.   I am by no means an argumentative customer however  I am trying to get my vehicle back.   I still have copies of the emails of where I stated something is wrong with my motor my vehicle keeps dying and Arrington's performance said the tune probably went out put another tune in it and they emailed me a tune to put in my car.   The dyno sheet firmly indicates that there was a problem from the beginning  and it was brushed off when I question the concern of that dyno sheet.   I even have a dyno sheet from another company of where my vehicle made 100 more horsepower than what Arrington's  performance was saying it was making.  Once again reiterating the fact that when my vehicle was climbing up in horsepower on the dyno it dipped it down and then came back up indicating there was a problem.  Keeping in mind I am not a mechanic but I knew something was wrong and they told me that there was something on the Dyno  that did that but my vehicle was fine.    In a previous message sent to the Revdex.com it was stated that they were willing to work out a deal at the employee rate on repairing my vehicle and I have tried to call the shop numerous times to find out what the price was going to be for this and the secretary took my name and phone number numerous times but I never got a phone call back.
Regards,
[redacted]

Sorry you called during
the annual [redacted] trade show. It is just too big to miss and that sometimes
leaves us shorthanded. Calls since then have been returned to you. We would be
happy to do email as well ([redacted]). Thanks
for trying. We still step up the effort to get in touch until we get you
your car back. It isn’t doing us any good sitting in the shop.

Check fields!

Write a review of Law Office of Troy D. Soileau

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

Law Office of Troy D. Soileau Rating

Overall satisfaction rating

Add contact information for Law Office of Troy D. Soileau

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated