Law Offices Of Angela Mueller APC

I am unable to view the attachments referenced in the response However, Exhibit A-of the [redacted] 's retainer agreement clearly states that our office charges a FLAT FEE for the totality of our services once completed This is not contingent upon the homeowner's satisfaction with the lender's decision, and the final installment is to be collected upon confirmation that the lender has received all supplemental documentation for review Accordingly, we believe we are entitled to the fees we have collected from the [redacted] s and do not believe a refund is warranted

To Whom It May Concern:
Our office strives to
obtain results for our clients in the most efficient and effective means
necessary As outlined in our standard retainer agreement, our fees are
collected in installments based on the progress of a
client’s file. This
ensures that both parties’ interests are aligned and that we do not collect
fees for inadequate or incomplete work. We determine a client’s eligibility
for a modification at no cost based on the preliminary financial
data they provide to us. Additionally, the reason we do not collect our
final installment until a modification is granted is that we share the same
goal as our clients and want to base our business model on client
satisfaction. However we cannot predict what offer a lender will make once they receive a borrower's application Unfortunately, we in the legal community are
beginning to see a rise in “wrongful denial” cases which would require legal work
and litigation to resolve However, such work falls outside the scope of our retention. Additionally, we are a law firm, and therefore we cannot and do not
guarantee results Our fees are based on the amount of work performed on a file, and we do not accept cases on a contingency basis
At the time Mr& Mrs*** contacted our firm for
our services, they were quoted an approximate amount of
anticipated savings on their monthly mortgage payment. However, it is
always communicated to our clients that other factors may impact the result of a
client’s case, such as lender guidelines, undisclosed/unknown/outdated
financial information, as well as insurance, taxes, and property
assessments. Each client is informed of
the potential impact that these variables might have on the outcome of their
case. Accordingly, and as outlined in our
retainer agreement, a client must explicitly consent to these terms before we
will proceed with their modification request based on the information they
initially provide.
While I am truly sorry that Mrand Mrs*** were displeased
with the outcome of their case, as outlined in their retainer agreement, we did
perform a substantial amount of work on their file which would warrant the fees
we have already collected. However, we did
not collect our third and final installment since their application was denied by their
lender. Accordingly, we do not believe that a refund is warranted in this
case However, I do hope you will extend our apologies to Mrand Mrs*** as a gesture of good faith
Very Best,
*** ** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Ms. [redacted] may be unaware that I made all three payments and they were made in three consecutive months even though they worked on my case for almost six months.  I have receipts for all payments and they were done per her retainer agreement (please see page 12 of 12).  If she would review her retainer she will see the scheduled payments were to be made prior to the completed modification.   I asked her representatives about that because her retainer does state that payments should be made at certain times during the process.  However, her representatives called me each month to make sure the payments had been deposited into her firm's checking account.  Based on what she states she still owes me back one payment.  Which in her statement would be the last one of $1,321.00 since I paid it in advance and her firm did not successfully complete the modification. Refund of the final payment would settle this matter and I will withdraw the complaint.
Regards,
[redacted]

I am unable to view the attachments referenced in the response.  However, Exhibit A-3 of the [redacted]'s retainer agreement clearly states that our office charges a FLAT FEE for the totality of our services once completed.  This is not contingent upon the homeowner's satisfaction with the lender's decision, and the final installment is to be collected upon confirmation that the lender has received all supplemental documentation for review.  Accordingly, we believe we are entitled to the fees we have collected from the [redacted]s and do not believe a refund is warranted.

Review: We were contacted first by a company called Loss Mitigation Associates after I unsuccessfully was denied a modification by my mortgage company. I ([redacted] explained to them that [redacted] is not a [redacted] but LMA guaranteed me that this law firm could get it processed and had done it very successfully for others. The Law Offices of [redacted] entered into contract with us on March 24, 2014. The commitment or promise was to obtain a mortgage loan modification for us through [redacted] Finance or refund us our money. The agreement was that we were to pay the firm three (3) payments of $1,321.00 which was their fee to process and complete the modification. I talked with one representative from her office before being turned over to [redacted] processing. This processing company are the only ones I talked to the last four (4) months. I provided all the information and paid the fees only to be denied a principal or payment reduction. They did not get a modification. I have called and left messages about ten times and no one returns your call. I sent an email via her website and no return email. There is no fax number for me to fax a letter to. I felt uncomfortable when she wanted all fees paid prior to the completion of modification. Her contract clearly states on page 11 of 12 "Upon acceptance of the modification by the lender the Attorney's services shall be deemed completed. There will be no further charges as the $3,963.00 flat fee will have been met." The lender never agreed and [redacted]'s firm never completed their work therefore I am owed a full refund because the modification was not accepted. I feel that companies prey on the disadvantage. I was struggling but current on my mortgage and now I am five months behind and they do not care. They should be ashamed of themselves.Desired Settlement: A full refund of $3,963.00. They did not get me any relief only added to me troubles. They had me to pay the fees in three months and yet they could not come to a resolution with [redacted] in six months and it was not that I did not jump through every hoop they put before me. Documents upon documents were provided through fax over and over and over for nothing. Added a land line to my home for faxing purposes just for this modification which also cost me.

Business

Response:

To Whom It May Concern:

Our office strives to

obtain results for our clients in the most efficient and effective means

necessary. As outlined in our standard retainer agreement, our fees are

collected in installments based on the progress of a client’s file. This

ensures that both parties’ interests are aligned and that we do not collect

fees for inadequate or incomplete work. We determine a client’s eligibility

for a modification at no cost based on the preliminary financial

data they provide to us. Additionally, the reason we do not collect our

final installment until a modification is granted is that we share the same

goal as our clients and want to base our business model on client

satisfaction. However we cannot predict what offer a lender will make once they receive a borrower's application. Unfortunately, we in the legal community are

beginning to see a rise in “wrongful denial” cases which would require legal work

and litigation to resolve. However, such work falls outside the scope of our retention. Additionally, we are a law firm, and therefore we cannot and do not

guarantee results. Our fees are based on the amount of work performed on a file, and we do not accept cases on a contingency basis.

At the time Mr. & Mrs. [redacted] contacted our firm for

our services, they were quoted an approximate amount of

anticipated savings on their monthly mortgage payment. However, it is

always communicated to our clients that other factors may impact the result of a

client’s case, such as lender guidelines, undisclosed/unknown/outdated

financial information, as well as insurance, taxes, and property

assessments. Each client is informed of

the potential impact that these variables might have on the outcome of their

case. Accordingly, and as outlined in our

retainer agreement, a client must explicitly consent to these terms before we

will proceed with their modification request based on the information they

initially provide.

While I am truly sorry that Mr. and Mrs. [redacted] were displeased

with the outcome of their case, as outlined in their retainer agreement, we did

perform a substantial amount of work on their file which would warrant the fees

we have already collected. However, we did

not collect our third and final installment since their application was denied by their

lender. Accordingly, we do not believe that a refund is warranted in this

case. However, I do hope you will extend our apologies to Mr. and Mrs. [redacted] as a gesture of good faith.

Very Best,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Ms. [redacted] may be unaware that I made all three payments and they were made in three consecutive months even though they worked on my case for almost six months. I have receipts for all payments and they were done per her retainer agreement (please see page 12 of 12). If she would review her retainer she will see the scheduled payments were to be made prior to the completed modification. I asked her representatives about that because her retainer does state that payments should be made at certain times during the process. However, her representatives called me each month to make sure the payments had been deposited into her firm's checking account. Based on what she states she still owes me back one payment. Which in her statement would be the last one of $1,321.00 since I paid it in advance and her firm did not successfully complete the modification. Refund of the final payment would settle this matter and I will withdraw the complaint.

Regards,

Business

Response:

I am unable to view the attachments referenced in the response. However, Exhibit A-3 of the [redacted]'s retainer agreement clearly states that our office charges a FLAT FEE for the totality of our services once completed. This is not contingent upon the homeowner's satisfaction with the lender's decision, and the final installment is to be collected upon confirmation that the lender has received all supplemental documentation for review. Accordingly, we believe we are entitled to the fees we have collected from the [redacted]s and do not believe a refund is warranted.

Review: The Law Office of Angela Mueller, made promises, and gave assurances that our mortgage would be reduced to $1350, and that they had a working relationship with [redacted] Bank. [redacted] was the initial contact person, and she said she was the legal assistant and that they could get this done. [redacted] the financial person said they had a quote for us of $1350 per month and all we had to do was start a payment plan with them, the Law Office of Angela Mueller. The lawyer advised us to stop payment on our mortgage and not to worry about anything. We were only 6 weeks behind at this point. Months went by, with more promises, more debt added to the mortgage, slow to return, or no return phone calls. Finally our house went into foreclosure, at this point the Law office advised us to file for bankruptcy?" to stop the proceedings. We lost our home of 12 years, incurred moving and storage fees, not to mention being embarrassed! We would like a full refund, for the amount paid, and relocation fee's,so that we may purchase another home. We would like to do this quietly, other options are available if not agreed upon a settlement. We would like a response within 30 days. Thank YouDesired Settlement: Refund, asap

Review: Subject: Case number [redacted]

Good evening Miss [redacted],

We have our loss Mitigation case with you since October of 2013.We have been working with many law firm that represents you.We have had one foreclosure notice and just received another letter from our lender([redacted]) that we will be going into foreclosure March 3rd,2015 .Please give us some info on our case and what we are against.Also the previous contacts does not work .I do not have any fax number to fax documents.Also I have read the following reviews about your law firm [redacted] a terrible person/Law Firm

Posted by: [redacted] 19 days ago.

Our home goes to sale on Dec 17, 2014. Has anyone lost there home working with this person/form? NEVER PAY ANYONE UPFRONT FOR THIS TYPE OF SERVICE....

Failed to render services on hardship loan modification

Posted by: [redacted] about 1 month ago.

I contracted with the Law Offices of [redacted] for a hardship modification for $4000. They advised me, along with an organization called Loss.

We hope we are not being scammed because we have been so many times and this would not be fear. I hope to hear from you soon.

Thanks,

Me and [redacted]Desired Settlement: I would like [redacted] Mueller Law Firm to refund our $ 3492.00 ASAP,Our house will be foreclose on March 3rd,2015.She is a criminal that needs to be in jail.