Complaint: [redacted] I am rejecting this response because: My main issue with this complaint is in the technical proficiency of your jeweler I don’t want to go off on too much of a tangent by focusing on the associated paperwork I am a disabled veteran on a fixed income, so in truth, I continued to use this jeweler in part as a result of financial constraints I also hoped to provide the jeweler with an opportunity to correct his work The fact that I was unaware that a signature indicated satisfaction with service is my error Nevertheless, the fact that there is no signature on the ticket for the second visit and my girlfriend’s reaction clearly should have been an indication that we were not satisfied with the repair performed I also dispute that the second visit was all in one day, but this once again drifts the focus of the complaint from craftsmanship to paperwork, so I won’t draw a line in the sand here As I mentioned in my previous rebuttal, I was not absolutely certain that the loose stone was due to the repairs performed as I am not a jeweler, but I had a strong suspicion based on the research I had performed As I previously mentioned, I returned to Gold Masters for continued repairs primarily due to financial reasons While the jeweler claims working on rings with invisible settings at least once a week with ease, it also does not state that the repairs are without error In my last rebuttal, I attached pictures of the ring and it is fairly evident that there was a distinct change in the ring’s appearance and it was not for the better I did consult with two other jewelers post-repair, as my options were limited I did not mention Gold Masters Jewelers to the second jeweler who ultimately fixed the ring, but at no time did I feel that either Jeweler was bad-mouthing or bashing your shop The final point I want to bring up is that there have been no issues with the bands of the ring falling apart or loose gems after I allowed the second jeweler to correct the shoddy workmanship performed by your shop This is the third letter I have written and I hope that it is painfully obvious that I was not pleased with the repairs performed by your shop As you mentioned yourself, there is no signature on the second receipt so that should have been a flare on your radar that your client was not pleased The fact that after every visit, something else was loose, fell off, or that the repair did not hold is a testament to your level of craftsmanship I have had no such problems with the ring after a more skilled jeweler was allowed to properly perform the repairs Once again, I ask for a refund of the initial $repair fee and $to cover the cost of properly repairing the ring Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: My main issue with this complaint is in the technical proficiency of your jeweler I don’t want to go off on too much of a tangent by focusing on the associated paperwork I am a disabled veteran on a fixed income, so in truth, I continued to use this jeweler in part as a result of financial constraints I also hoped to provide the jeweler with an opportunity to correct his work The fact that I was unaware that a signature indicated satisfaction with service is my error Nevertheless, the fact that there is no signature on the ticket for the second visit and my girlfriend’s reaction clearly should have been an indication that we were not satisfied with the repair performed I also dispute that the second visit was all in one day, but this once again drifts the focus of the complaint from craftsmanship to paperwork, so I won’t draw a line in the sand here As I mentioned in my previous rebuttal, I was not absolutely certain that the loose stone was due to the repairs performed as I am not a jeweler, but I had a strong suspicion based on the research I had performed As I previously mentioned, I returned to Gold Masters for continued repairs primarily due to financial reasons While the jeweler claims working on rings with invisible settings at least once a week with ease, it also does not state that the repairs are without error In my last rebuttal, I attached pictures of the ring and it is fairly evident that there was a distinct change in the ring’s appearance and it was not for the better I did consult with two other jewelers post-repair, as my options were limited I did not mention Gold Masters Jewelers to the second jeweler who ultimately fixed the ring, but at no time did I feel that either Jeweler was bad-mouthing or bashing your shop The final point I want to bring up is that there have been no issues with the bands of the ring falling apart or loose gems after I allowed the second jeweler to correct the shoddy workmanship performed by your shop This is the third letter I have written and I hope that it is painfully obvious that I was not pleased with the repairs performed by your shop As you mentioned yourself, there is no signature on the second receipt so that should have been a flare on your radar that your client was not pleased The fact that after every visit, something else was loose, fell off, or that the repair did not hold is a testament to your level of craftsmanship I have had no such problems with the ring after a more skilled jeweler was allowed to properly perform the repairs Once again, I ask for a refund of the initial $repair fee and $to cover the cost of properly repairing the ring Regards, [redacted]