Law Offices of Dawn L. Jackson & Associates

Greetings,We are terribly sorry that our services was not to your level of satisfaction We did have complications with dispatching your load in a timely manner Therefore, we will make an effort to provide a resolution for this ordeal It was not our intentions for you and your family to be inconvenienced I am showing in our system that we owe you $ Please allow me to follow up with you this week to confirm that we have not mailed you a check as of yet Also, I want to determine the monetary value of this ordeal so that you may be compensated for the inconvenience We thank you for patience Please standby for the total refund amount

Sent: Monday, September 14, 2015 3:03 PM To: drteam Subject: [FWD: Revdex.com of Houston and South Texas- Complaint regarding Your Business #[redacted]]   Please forward to customer. thanks!   Revdex.com Case # [redacted]   Greetings,   We are very sorry that this move did not live up to your...

expectations.  And we want to continue working with you to rectify this situation.  We will always be fair.  However, we are requesting that you make sure to follow our protocol that we have put forth for our customers for an increased settlement amount to their satisfaction.  This procedure is for loss/damage goods.     The first thing I need to do is to confirm the missing items/damages.  We have not had the opportunity to inspect your load at delivery so we need to see proof of the missing items/damages.  Once we confirm that there are excessive missing items/damages, then we will compensate you if we see signs of of negligence.  If I do not declare that there were excessive missing items/damages then you must continue your process with filing a claim with Claims Department with no expectations of an increased settlement amount.   We understand that this may take some time but we must confirm the missing items/damages.  And you must give us this space to confirm that there were, in fact, excessive missing items/damages to your load.   It is with deep regret that we are sending you this letter regarding your missing items.  First and foremost we would like to apologize for not being more aware of the care of your belongings.  We honestly try to make every effort to protect our customer's furniture. During the process of shipping your belongings we did try to complete this mission as safely and professionally as possible.  According to our records you have declined full coverage insurance.  So, if you have any missing/damaged items or if there were damage to your property then you are required to call our claims department to be compensated on those items [redacted]
  In regards to our hauler that delivered your furniture, we were not there to see his behavior, in which, may have caused this ordeal.  So we are literally judging the ordeal at delivery as you wrote it.  THis behavior is not condoned.  We will be sure to correct this ordeal regarding our driver.  Please give us 2-3 days to follow up with a settlement.

Greetings,This letter is in response to your complaint filed to the Revdex.com.  First and foremost we do apologize for any inconvenience we may have caused to you and your family.  I was presented with this complaint from you about our services.  This letter will respond to that complaint...

to the best of our knowledge.On May 29th, our customer service representative explained the storage fees to you.  We actually did give you 45 days free, but every 5th of each month will be considered another month of storage.  This is the protocol for most commercial storage facilities.  We were given the impression that you understood the process before we ended the call.  Therefore, unfortunately, we are declining your request for a refund at this time.

Greetings,We are terribly sorry that our services was not to your level of satisfaction.  We did have complications with dispatching your load in a timely manner.  Therefore, we will make an effort to provide a resolution for this ordeal.  It was not our intentions for you and your...

family to be inconvenienced.  I am showing in our system that we owe you $133.  Please allow me to follow up with you this week to confirm that we have not mailed you a check as of yet.  Also, I want to determine the monetary value of this ordeal so that you may be compensated for the inconvenience.  We thank you for patience.  Please standby for the total refund amount.

Greetings,We apologize for not provided you with a better experience. We understand that our customers want to receive their items as soon as possible but since this is still the peak season we have been taking longer than usual.Our Terms and Conditions is printed on every document that you have...

signed.  In our Terms and Conditions it states the following in red:Delivery: The delivery time frame will be in effect from the 1st available date that you declare on the order for service/bill of lading. Our guaranteed window for delivery throughout most of the US is 2-21 days from 1st available date. The actual delivery window correlates to distance from origin. You may always contact our operations department for updates.Once you have signed these documents it gives us the impression that you agreed to these terms.  Our customers are responsible for reading the language in our terms and conditions just in case they would like to ask questions.  The delivery window was properly disclosed to you.  In our contract it states that we will compensate the customer $25 per day if we cannot deliver within the 2-21 days. I will review your contracts to see if the delivery was passed the 2-21 days.  If we were in breach, then we will mail you a refund amount.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
Complaint Type:Refund / Exchange IssuesselectProblem:Previous complaint ID [redacted] As the business replied to the first complaint, they said that they will follow up that same week and also refund what is owed me as well as compensate me for the inconvenience they have caused. They have not even mentioned compensation for the damages they did to my personal belongings. I had agreed to that resolution and awaited for them to contact me but after waiting for more than ten days, I have given up on them. Even today, the 31st of July, I have not heard from them, no mail nor email nor a phone call, nothing.TranslateDesired Resolution / OutcomeDesired Resolution:RefundselectDesired Outcome:Refund of 75% of total payment due to the damages and inconveniences caused as well as the $133 that was originally due for refund.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
Sent: Wednesday, September 30, 2015 7:23 PM To: drteam Subject: RE: You have a New Message from Revdex.com Regarding Complaint #[redacted] All United Movers And Storage did not provide me with a contract. Everything was done via email (quote), and telephone  [redacted]  They sent email and asked me to sign electronically.  I NEVER RECEIVED COPY.  They knew I could not print email. My emails delete every 90 days. I no longer have access. Additional remarks (complaint ) All United Movers And Storage, [redacted] does not match THEIR NAME.  [redacted] who is handling Damage Claim said they are 4th level of layer to "entity".  Like peeling an onion, "Who is All United Movers?"  Do they exist? [redacted] said they have 120 days to "Review" Damage Claim.  That is unacceptable.   [redacted] had damage check to me within 3 weeks after move. Sales, Marketing,  Driver upon pickup knows I had 38 boxes.  I had to pay EXTRA MONEY because I had More Than 30 boxes, I told them initially.  [redacted] knew what sizes because I was SPECIFIC. I went over the list twice, and he repeated. When driver picked up, I had small boxes, medium boxes, large boxes, 3 dish pacs mirror box, and 5 plastic bins. 38 total. Delivery driver brought 36 boxes and bins - combined.  Delivery driver did not have me Mark off inventory  (as [redacted] did. Jan. And April 2015).  THE FIRST BOX Off [redacted], SHATTERED Glass Hurricane Lamp [redacted]  Driver knew item broken, as he brought in and verbalized. Driver and Assistant tracked in BROKEN SHARDS AND 2" X 2" PIECE OF CHINA.  Delivered 2 Dish Pacs. Where is 3rd box? Lady helping me had 1/4 inch porcelain shard of China in her heel. When removed, had silver on China pc. Driver yelled, waving arms, said all boxes brought in. Dish Pac had to have been on truck, or removed, none of delivered China pieces were broken.  Driver did not lay protective paper, or cloth on floor when bringing in contents of my move.  Lady helping counted twice, I counted twice-36 boxes. I had $30,000 Insurance Automatic Coverage With All United Movers And Storage. $.60 on the dollar. Sales, and Driver at Pick Up said that's all I needed. Additional Insurance was for Antiques,  Art, Piano,  Auto they said.  I had 38 boxes, 2 chairs, Table and four small dining chairs. 4 nightstands, queen bed, 1 small dresser. All items totaled less than $30,000.   Moving Company was not open Saturday when I called to report driver blocking [redacted] Driver smoking,  not laying down protection.   Called again hoping for Voice Mail to report 2 missing boxes, mattress folded over, was not shrink wrapped or crated. Mattress just purchased new June 2014. $1400. All United Movers And Storage handled my belongings 4 times. That was not in email, or discussed by anyone (Sales, Marketing,  Dispatch ) at [redacted]   They never told me my things would go into Storage.  Please ask company to furnish CONTRACT. [redacted]

Greetings,Currently, we do not have a open balance on file for you.  Please disregard any invoice from our company.  Thanks!