Law Offices of Dawn LJackson & Associates

Sent: Monday, September 14, 3:PM To: drteam Subject: [FWD: Revdex.com of Houston and South Texas- Complaint regarding Your Business # [redacted] ] Please forward to customerthanks! Revdex.com Case # [redacted] Greetings, We are very sorry that this move did not live up to your expectations And we want to continue working with you to rectify this situation We will always be fair However, we are requesting that you make sure to follow our protocol that we have put forth for our customers for an increased settlement amount to their satisfaction This procedure is for loss/damage goods The first thing I need to do is to confirm the missing items/damages We have not had the opportunity to inspect your load at delivery so we need to see proof of the missing items/damages Once we confirm that there are excessive missing items/damages, then we will compensate you if we see signs of of negligence If I do not declare that there were excessive missing items/damages then you must continue your process with filing a claim with Claims Department with no expectations of an increased settlement amount We understand that this may take some time but we must confirm the missing items/damages And you must give us this space to confirm that there were, in fact, excessive missing items/damages to your load It is with deep regret that we are sending you this letter regarding your missing items First and foremost we would like to apologize for not being more aware of the care of your belongings We honestly try to make every effort to protect our customer's furnitureDuring the process of shipping your belongings we did try to complete this mission as safely and professionally as possible According to our records you have declined full coverage insurance So, if you have any missing/damaged items or if there were damage to your property then you are required to call our claims department to be compensated on those items [redacted] In regards to our hauler that delivered your furniture, we were not there to see his behavior, in which, may have caused this ordeal So we are literally judging the ordeal at delivery as you wrote it THis behavior is not condoned We will be sure to correct this ordeal regarding our driver Please give us 2-days to follow up with a settlement

Greetings,We apologize for not provided you with a better experienceWe understand that our customers want to receive their items as soon as possible but since this is still the peak season we have been taking longer than usual.Our Terms and Conditions is printed on every document that you have signed In our Terms and Conditions it states the following in red:Delivery: The delivery time frame will be in effect from the 1st available date that you declare on the order for service/bill of ladingOur guaranteed window for delivery throughout most of the US is 2-days from 1st available dateThe actual delivery window correlates to distance from originYou may always contact our operations department for updates.Once you have signed these documents it gives us the impression that you agreed to these terms Our customers are responsible for reading the language in our terms and conditions just in case they would like to ask questions The delivery window was properly disclosed to you In our contract it states that we will compensate the customer $per day if we cannot deliver within the 2-daysI will review your contracts to see if the delivery was passed the 2-days If we were in breach, then we will mail you a refund amount