Initial Business Response / [redacted] (1000, 6, 2016/07/21) */ In response to your letter dated July 13, regarding the above matter we submit the following: Client alleges that he never received any follow ups, not in the mail or by phone except one time to tell us the court date Response: Since we were retained by Mr [redacted] on 11/12/we contacted and/or responded to Mr [redacted] on the following dates and topics: 12/9/2014: called client no answer, left message regarding status12/12/14: called client advised that we tiled his hearing request12/22/14: client called - discussed the video teleconference possibility with the judge4/18/15: called client and provided status5/7115: called client and provided status9/24/15: called client and provided statusSent "pending" letter12/14/15: called client and provided status4/7/16: called client and provided status4/8/16: sent client notice of hearing from SSA that hearing scheduled4/18/16: sent Notice of Hearing to client confirming hearing date4/28/16: called client to do prehecring update6/29/16: called client to confirm hearing date and his attendanceLeft voice mail7/7/16: received call from client; Case Manager [redacted] confirmed that client spoke to her in English requesting an interpreter at the hearingShe confirmed address of the hearing locationInformed client that [redacted] request an interpreter and that was requested on this dateNotified client of change in attorney due to unforeseen hearing changes by other Offices of Disability Adjudication and Regarding the additional issues raised by client's wife, we respond as follows: The client did meet with the assigned attorney on 7/11/for a pre hearing conferenceThe attorney stated that she was able to communicate with the client adequately in English and did not need to have the Case Manager provide interpretationAdditionally, there was an interpreter present at the hearing by phone as provided the ODAR as we requested and all of the proceedings were translated into Spanish as requested(It is required that ODAR provide all interpretersNeither the client or our office is allowed to provide them for the hearing.) Although client's wife contends that Mr [redacted] understood "nothing throughout the hearing and the judge seemed annoyed." According to our attorney at the hearing, the judge was annoyed that Mr [redacted] answered many questions even before the interpreter finished interpreting the judge's questionsAfter the hearing on 7/12/the Attorney called the client as she had promised but he did not answerShe left voice mail On 7/21/16, Dr [redacted] called the client and [redacted] interpreted on the phone between Mr [redacted] and Dr [redacted] , Mr [redacted] admitted that he did meet with the attorney before the hearing to discuss his caseAll his questions about his case were answered Initial Consumer Rebuttal / [redacted] (3000, 8, 2016/07/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) Some of these statements are true but many are notMessages by mail or phone messages/voicemails were not received on all dates listedOften times messages client left were not returned so if you claim you left messages and made contact other than a few times that is a major mystery as to why or how they were not receivedWe can request phone records for the past three years to verify all times you called his only numberNever received any notices in mail with information at old address or at new address despite giving you new address info more than onceOne follow up letter was received indicating that things were moving forward with the case and to notify their office of any changes in his health etcRegarding the hearing address, nothing was received in mail with this infoHe did receive an initial call with date and was told he would receive the address etc in the mailHe did notHe received a voicemail confirming date and time but no addressHe had to make several calls and left messages to get the address of the hearing before his call was finally answered a few days before hearingTwo messages asking for this information had not been returnedWe Never indicated that client spoke NO English but that he is not proficient enough to understand fully, especially a legal hearingHe was Not told about change in lawyer and only found out on day of hearing when his lawyer called about mins before their scheduled 8am meeting time that she would be late, Client arrived at 8am as instructed by office in order to discuss case beforehandLawyer did not arrive until approx 820/and took client into a room to sign papers (which were in English) but nothing about case was discussedDespite several messages left over past year with client's new address, the court still had his old address on the paperworkDespite your claims that client spoke English and understood English including the phone call asking for the court address, that is not trueClient asked if she spoke Spanish on phone and she said yes and gave him addressClient did not understand most of what lawyer said in English and she did not speak Spanish and he has no idea what you are basing that assumption on He stands by his statements about his experience at the hearing as indicated and he heard secretary say to lawyer after tgey went into the room that she was late and judge was waiting and judge also said she was lateThat he understoodHe felt judge was annoyed with the fact that the phone speaker with translator was not working well so judge was frustratedHe felt judge was irritated with other things but did not know whyAfter hearing he asked lawyer why judge was irritated and did not understand her reply Client did receive calls after hearing but when he returned calls the lawyer was not availableHe did speak with a woman in Spanish to answer a question that he was told the judge had about a job he hadThere was a lot of "phone tag" the week after hearingHe did finally get a call from [redacted] with a translator explaining to him that because he was not out of work on disability for months straight (it was months) that he would not be approved, something he was not aware ofHe filed for SSI to help compensate for the lack of state disability benefit that he received due to the fact that he had one short term job in between several months of not workingThis was before he was aware of and diagnosed with his medical condition that had clearly affected his ability to perform his job well and he lost that short term jobThat was the only reason he applied and later appealed his denial by using the services of the office of [redacted] Final Business Response / [redacted] (4000, 11, 2016/08/01) */ Mr [redacted] 's case has been handled competently and professionally throughout the pendency of his claimThis case is complete and pending a decision from the Administrative Law Judge with no further development required I submitted my initial response to the complaint letter dated July 13, l have no new responses to submit and I rely on my initial response
In response to your letter dated September 14, regarding the above matter we submit the following: On Thursday, September 15, 2016, I called Ms [redacted] and explained the situation regarding her husband's hearing for Social Security disability.? At the completion of my explanation regarding the procedures and requirements for Social Security disability and a hearing with the Administrative Law Judge, she expressed that she understood and would remove the complaint.?
In response to your email dated September 11, regarding the above matter we submit the following:? This is the first notice we have received from your office regarding this matterI called Mr [redacted] today (September 12, 2016) and explained the time frames of filing with Social Security_ At the conclusion of my conversation with him he agreed that his complaint was successfully resolved and agreed to dismiss his complaint.? If you need any additional information please contact me by email at [redacted] @vahoo.com or my mobile number, ###-###-####.?
Initial Business Response / [redacted] (1000, 6, 2016/07/21) */ In response to your letter dated July 13, regarding the above matter we submit the following: Client alleges that he never received any follow ups, not in the mail or by phone except one time to tell us the court date Response: Since we were retained by Mr [redacted] on 11/12/we contacted and/or responded to Mr [redacted] on the following dates and topics: 12/9/2014: called client no answer, left message regarding status12/12/14: called client advised that we tiled his hearing request12/22/14: client called - discussed the video teleconference possibility with the judge4/18/15: called client and provided status5/7115: called client and provided status9/24/15: called client and provided statusSent "pending" letter12/14/15: called client and provided status4/7/16: called client and provided status4/8/16: sent client notice of hearing from SSA that hearing scheduled4/18/16: sent Notice of Hearing to client confirming hearing date4/28/16: called client to do prehecring update6/29/16: called client to confirm hearing date and his attendanceLeft voice mail7/7/16: received call from client; Case Manager [redacted] confirmed that client spoke to her in English requesting an interpreter at the hearingShe confirmed address of the hearing locationInformed client that [redacted] request an interpreter and that was requested on this dateNotified client of change in attorney due to unforeseen hearing changes by other Offices of Disability Adjudication and Regarding the additional issues raised by client's wife, we respond as follows: The client did meet with the assigned attorney on 7/11/for a pre hearing conferenceThe attorney stated that she was able to communicate with the client adequately in English and did not need to have the Case Manager provide interpretationAdditionally, there was an interpreter present at the hearing by phone as provided the ODAR as we requested and all of the proceedings were translated into Spanish as requested(It is required that ODAR provide all interpretersNeither the client or our office is allowed to provide them for the hearing.) Although client's wife contends that Mr [redacted] understood "nothing throughout the hearing and the judge seemed annoyed." According to our attorney at the hearing, the judge was annoyed that Mr [redacted] answered many questions even before the interpreter finished interpreting the judge's questionsAfter the hearing on 7/12/the Attorney called the client as she had promised but he did not answerShe left voice mail On 7/21/16, Dr [redacted] called the client and [redacted] interpreted on the phone between Mr [redacted] and Dr [redacted] , Mr [redacted] admitted that he did meet with the attorney before the hearing to discuss his caseAll his questions about his case were answered Initial Consumer Rebuttal / [redacted] (3000, 8, 2016/07/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) Some of these statements are true but many are notMessages by mail or phone messages/voicemails were not received on all dates listedOften times messages client left were not returned so if you claim you left messages and made contact other than a few times that is a major mystery as to why or how they were not receivedWe can request phone records for the past three years to verify all times you called his only numberNever received any notices in mail with information at old address or at new address despite giving you new address info more than onceOne follow up letter was received indicating that things were moving forward with the case and to notify their office of any changes in his health etcRegarding the hearing address, nothing was received in mail with this infoHe did receive an initial call with date and was told he would receive the address etc in the mailHe did notHe received a voicemail confirming date and time but no addressHe had to make several calls and left messages to get the address of the hearing before his call was finally answered a few days before hearingTwo messages asking for this information had not been returnedWe Never indicated that client spoke NO English but that he is not proficient enough to understand fully, especially a legal hearingHe was Not told about change in lawyer and only found out on day of hearing when his lawyer called about mins before their scheduled 8am meeting time that she would be late, Client arrived at 8am as instructed by office in order to discuss case beforehandLawyer did not arrive until approx 820/and took client into a room to sign papers (which were in English) but nothing about case was discussedDespite several messages left over past year with client's new address, the court still had his old address on the paperworkDespite your claims that client spoke English and understood English including the phone call asking for the court address, that is not trueClient asked if she spoke Spanish on phone and she said yes and gave him addressClient did not understand most of what lawyer said in English and she did not speak Spanish and he has no idea what you are basing that assumption on He stands by his statements about his experience at the hearing as indicated and he heard secretary say to lawyer after tgey went into the room that she was late and judge was waiting and judge also said she was lateThat he understoodHe felt judge was annoyed with the fact that the phone speaker with translator was not working well so judge was frustratedHe felt judge was irritated with other things but did not know whyAfter hearing he asked lawyer why judge was irritated and did not understand her reply Client did receive calls after hearing but when he returned calls the lawyer was not availableHe did speak with a woman in Spanish to answer a question that he was told the judge had about a job he hadThere was a lot of "phone tag" the week after hearingHe did finally get a call from [redacted] with a translator explaining to him that because he was not out of work on disability for months straight (it was months) that he would not be approved, something he was not aware ofHe filed for SSI to help compensate for the lack of state disability benefit that he received due to the fact that he had one short term job in between several months of not workingThis was before he was aware of and diagnosed with his medical condition that had clearly affected his ability to perform his job well and he lost that short term jobThat was the only reason he applied and later appealed his denial by using the services of the office of [redacted] Final Business Response / [redacted] (4000, 11, 2016/08/01) */ Mr [redacted] 's case has been handled competently and professionally throughout the pendency of his claimThis case is complete and pending a decision from the Administrative Law Judge with no further development required I submitted my initial response to the complaint letter dated July 13, l have no new responses to submit and I rely on my initial response
In response to your letter dated September 14, regarding the above matter we submit the following: On Thursday, September 15, 2016, I called Ms [redacted] and explained the situation regarding her husband's hearing for Social Security disability.? At the completion of my explanation regarding the procedures and requirements for Social Security disability and a hearing with the Administrative Law Judge, she expressed that she understood and would remove the complaint.?
In response to your email dated September 11, regarding the above matter we submit the following:? This is the first notice we have received from your office regarding this matterI called Mr [redacted] today (September 12, 2016) and explained the time frames of filing with Social Security_ At the conclusion of my conversation with him he agreed that his complaint was successfully resolved and agreed to dismiss his complaint.? If you need any additional information please contact me by email at [redacted] @vahoo.com or my mobile number, ###-###-####.?