Law Offices of Genevieve C. Sims, PC

We have called the customer and resolved the issue..,AS the customer was confused.... We had refunded the the amount of $204 3 months back but the customer was confused..

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10884830, and have...

determined that this proposed action would not resolve my complaint.    Company response NOT oorrect:  We have called the customer and resolved the issue..,AS the customer was confused.... We had refunded the the amount of $204 3 months back but the customer was confused..
[Provide details of why you are not satisfied with this resolution.]
This message from the company is COMPLETELY WRONG.    1)  I, the customer, am NOT confused.   2) Company did not call me nor did I receive ANY refund "3 months back"  I did not receive a refund of any type--no credit card credit, no check in mail, no certified check nor ANY type of refund.  See messages below, beginning on 9-8-2015 (NOT 3 months back) Company never said one word to me about a refund, much less send me a refund.See exact copies of messages between me and the company.   I am NOT confused. I received NO refund from company. Issue is NOT resolved. From [redacted] to company: On 9-8-15 I called you to fix my computer. Urgent message to call me. U NEVER returned my call. 41 days later still no response. Your "service" is worthless w/out prompt response--not 41 days. Tried to call U; the # on your [redacted] "has been disconnected." I emailed you 9/29/15 for a partial refund of my $499.99 I pd on 11/17/2014, order #2167. NO response. Please reply ASAP. I know it's nonrefundable, but for FAILED service by Secureurpc, I should get a partial refund. Thank you.   COMPANY Response: We received your message and will respond within one business day, likely much sooner. We will be happy to provide you with a detailed answer as quickly as we can.From [redacted] to company rom: [redacted] [redacted]
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    You see below that you promised to respond. You did call the same day, but we were at a restaurant and far from my computer.  So U promised to "CALL BACK IN 2 HOURS." U NEVER called back, and it is now 4 days later. The phone listed on your [redacted] is "disconnected,"   Again, while I realize that your policy states that payment is nonrefundable, when you provide NO service as you promised, I believe a partial refund is appropriate. Please call me at [redacted] ASAP.  Please keep your promises this time! Thank you. (Same response from company as above: We received your message and will respond within one business day, likely much sooner. We will be happy to provide you with a detailed answer as quickly as we can.

Hi [redacted]Its very Sad that you are getting calls related to this issue... Let me tell you about my Company We do not call our customer and we are an independent company, If any user is facing any issuer we get a call from them. How ever in this case let me tell you...

Its been just a year we started this company but you stated you are getting calls from 3 years, Its a possibility that some scammers may user our website as a source, Which really cannot be controlled by us, Since we believe in customer Satisfaction would request you to call us on 1888-460-5921 and ask for Kevin F[redacted] he is the floor supervisor here, I have informed him to fix you PC for free of cost just to keep our company goodwill in the market. Just give him the Free Service Code : [redacted],We would be more than happy to help you for any query,RegardsMikeManagerSecureUrPc Team