Law Offices of James W. Holman

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThey made several email contacts and responded promptlyWhen they found the best way to compensate, they called and made sure to speak in personI was grateful for their efforts and feel that they actually went above and beyond to make the customer (me in this case) happyIn hindsight I wish I had given them more time to deal with the issue at hand before contacting the Revdex.com and being aggressively vocal about my frustrationThe Lego company still focuses on the customer and does things to help them out when possible Sincerely, [redacted]

The LEGO set the consumer claims to have returned to us has not been produced by the LEGO group since We have done an extensive search and LEGO systems inchas never received any returned product from this consumerShe is also unable to provide us with a legitimate proof of purchase or shipping/delivery confirmationIn our email exchanges she has ignored most of our questions and she is also unable to provide us with a phone number we can to call her on We regret that we cannot assist her any further

The refund for this consumer has been processed We have reached out to him via email and have left him two voice mails but we have not been able to get in touch otherwise

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
T*** ***

We spoke with the consumer and agreed to send a limited edition key chainThe consumer was happy to hear from us and is satisfied with us sending the keychain

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
***
*** ***

We have spoken with this consumer and he is happy for the complaint to be closed

We called the consumer, apologized for the poor experience and provided her with another free promotional itemThe consumer said she was satisfied with our solution

After reviewing all the previous contacts we have had with this consumer we have decided to send this consumer the missing parts free of charge

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

We have contacted the consumer and apologized for the poor experience and compensated appropriately. The consumer indicated to be pleased with the solution we offered.

Complaint: [redacted]
I am rejecting this response because:I hVe replies many times with all questions they have asked of me. My transaction record was sent once located and we never headed bsck from you. The original and receipt returned to you and we were advised would be replaced by your customer service team.Below is the credit card transaction. This would have ink ketchup item .You have failed me and continue to fail me. I will have to pursue this if not resolved and I don't understand why Lego doesn't want to handle this. I have reached out for many months on this almost a hers now and they have been horrible LEGO SHOP@HOME ###-###-####11/12/2009$567.84
Sincerely,
[redacted]

We have spoken to this consumer, apologized for the inconvenience and provided him the promo item. The consumer confirmed he is happy with our solution.

As stated before, we have not received a legit proof of purchase or shipping/delivery confirmation, neither have we ever received any product back. Furthermore, we would not refund any money for a 2009 purchase in 2015 for missing pieces or otherwise. We regret that we are unable to assist any further in this matter.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that...

this resolution is satisfactory to me. They made several email contacts and responded promptly. When they found the best way to compensate, they called and made sure to speak in person. I was grateful for their efforts and feel that they actually went above and beyond to make the customer (me in this case) happy. In hindsight I wish I had given them more time to deal with the issue at hand before contacting the Revdex.com and being aggressively vocal about my frustration. The Lego company still focuses on the customer and does things to help them out when possible.
Sincerely,
[redacted]

The refund for this consumer has been processed.  We have reached out to him via email and have left him two voice mails but we have not been able to get in touch otherwise.

After reviewing this complaint LEGO systems inc. has released
the order the
consumer placed with his VIP point balance as requested. Our view or policy on
not selling LEGO products to resellers has not changed and we stand firm in our decision to not allow this consumer to order LEGO...

product directly from us.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and although I'm wrongfully accused by Lego and although they only released half of my order as placed and cancelled the other half, there is no point in taking this further.  I consider this case closed.  Thank you for your efforts on my behalf
Sincerely,
[redacted]

The LEGO set the consumer claims to have returned to us has
not been produced by the LEGO group since 2009. We have done an extensive search and LEGO
systems inc. has never received any returned product from this consumer. She is also unable to provide us with a
legitimate proof of purchase...

or shipping/delivery confirmation. In our email exchanges
she has ignored most of our questions and she is also unable to provide us with
a phone number we can to call her on.
We regret that we cannot assist her any further.

We called the consumer and discussed his compliant.  The consumer never reached out to us directly and we are happy to say that we will be able to help him and get what he wants!