Initial Business Response / [redacted] (1000, 5, 2015/10/13) */ October 12, RE Case: [redacted] To Whom It May Concern: Our office is in receipt of the above referenced complaint regarding an in initial communication letter sent to Ms [redacted] by our office on behalf of HSBC Bank USA, National Association, as Trustee for Ownit Mortgage Loan Trust, Mortgage Loan Asset-Backed Certificates, Series 2005-in anticipation regarding filing a foreclosure actionMs [redacted] executed the subject note that will be the subject of the foreclosure actionAs for her allegations regarding her divorce action and the alleged refinance of her husband, we request additional time to review to determine the appropriate actions are takenOur office did receive a communication from Ms [redacted] and have escalated the same to our client to reviewCould we have an additional 2-weeks to continue the review and discuss with our client and respond accordingly? Sincerely, /s/ Laura CI [redacted] Laura CI [redacted] Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/10/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) I contacted the Law Offices of John Clunk immediately after receiving the letter for initial foreclosureThey flat refused to deal with me and responded that I needed to hire a lawyer to discuss this issue with themI was willing to provide all pertinent information to them but they were of the attitude of non capitulationI will give them the time they asked for but will not close this case until their response is satisfactory Final Business Response / [redacted] (4000, 9, 2015/10/26) */ October 23, Revdex.com of Akron W Market Street Akron, OH [redacted] To Whom It May Concem: On behalf of Ocwen Loan Servicing, LLC (Ocwen), the Office of the Consumer Ombudsman would like to thank you for your recent correspondence regarding the above-referenced loanThe Consumer Ombudsman's oflice was created to provide a resource to assist with unresolved concerns and issues Ocwen is required to service the loan in accordance to the terms of the signed loan documentsA review of the loan indicates that [redacted] and [redacted] ( [redacted] ) are the borrowers and are equally responsible to satisfy the debt on the loan Our Office forwarded Mrs [redacted] 's concerns to Ocwen's Legal Department for reviewPlease note that the Divorce Decree or Quit Claim Deed (QCD) only transfers the title of the property to the person named in the deedThe Legal Department detennined that the divorce decree required that Mr [redacted] refinance the loan into his own name and then Mrs [redacted] would issue a QCDHowever, the existing loan was modified instead of refinanced; therefore, the provisions of the divorce decree were not observedThe QCD executed by Mrs [redacted] served to remove her name from the deed, but not from the loanTherefore, Mrs [redacted] is still liable for the mortgage debt As of the date of this letter, the account is due for the April 1, payment, subsequent payments, fees and costsAs a result of the payment delinquency and initiation of foreclosure, fees were incurred that were then assessed to the loan for repaymentWe have attached a copy of payment history, which reflects all credits and disbursements made to the loan by Ocwen Thank you for bringing Mrs [redacted] 's mortgage liability concerns to our attentionOcwen has investigated her concerns and found no evidence that an error was madeI have enclosed the documentation we relied upon to review her concernsIf you believe there is additional documentation relevant to the issue, which was not provided, you or the borrower may request such documents by contacting me directly Page Case No.: [redacted] OLS Loan No.: [redacted] October23, The Of1ice of the Consumer Ombudsman is an advocate in ensuring that Ocwen's servicing remains fair, reasonable, and properShould you have any further concerns relating to this response, or if you believe there is additional documentation relevant to the aforementioned issues that was not provided, you may request such documents by contacting me directly at (800) 390-For other questions or servicing requests, please call Ocwen at [redacted] or visit their website at [redacted] Sincerely, Zoraida (Amie) Morales Consumer Account Analyst Office of the Consumer Ombudsman Ocwen Loan Servicing, LLC
Initial Business Response / [redacted] (1000, 5, 2015/10/13) */ October 12, RE Case: [redacted] To Whom It May Concern: Our office is in receipt of the above referenced complaint regarding an in initial communication letter sent to Ms [redacted] by our office on behalf of HSBC Bank USA, National Association, as Trustee for Ownit Mortgage Loan Trust, Mortgage Loan Asset-Backed Certificates, Series 2005-in anticipation regarding filing a foreclosure actionMs [redacted] executed the subject note that will be the subject of the foreclosure actionAs for her allegations regarding her divorce action and the alleged refinance of her husband, we request additional time to review to determine the appropriate actions are takenOur office did receive a communication from Ms [redacted] and have escalated the same to our client to reviewCould we have an additional 2-weeks to continue the review and discuss with our client and respond accordingly? Sincerely, /s/ Laura CI [redacted] Laura CI [redacted] Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/10/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) I contacted the Law Offices of John Clunk immediately after receiving the letter for initial foreclosureThey flat refused to deal with me and responded that I needed to hire a lawyer to discuss this issue with themI was willing to provide all pertinent information to them but they were of the attitude of non capitulationI will give them the time they asked for but will not close this case until their response is satisfactory Final Business Response / [redacted] (4000, 9, 2015/10/26) */ October 23, Revdex.com of Akron W Market Street Akron, OH [redacted] To Whom It May Concem: On behalf of Ocwen Loan Servicing, LLC (Ocwen), the Office of the Consumer Ombudsman would like to thank you for your recent correspondence regarding the above-referenced loanThe Consumer Ombudsman's oflice was created to provide a resource to assist with unresolved concerns and issues Ocwen is required to service the loan in accordance to the terms of the signed loan documentsA review of the loan indicates that [redacted] and [redacted] ( [redacted] ) are the borrowers and are equally responsible to satisfy the debt on the loan Our Office forwarded Mrs [redacted] 's concerns to Ocwen's Legal Department for reviewPlease note that the Divorce Decree or Quit Claim Deed (QCD) only transfers the title of the property to the person named in the deedThe Legal Department detennined that the divorce decree required that Mr [redacted] refinance the loan into his own name and then Mrs [redacted] would issue a QCDHowever, the existing loan was modified instead of refinanced; therefore, the provisions of the divorce decree were not observedThe QCD executed by Mrs [redacted] served to remove her name from the deed, but not from the loanTherefore, Mrs [redacted] is still liable for the mortgage debt As of the date of this letter, the account is due for the April 1, payment, subsequent payments, fees and costsAs a result of the payment delinquency and initiation of foreclosure, fees were incurred that were then assessed to the loan for repaymentWe have attached a copy of payment history, which reflects all credits and disbursements made to the loan by Ocwen Thank you for bringing Mrs [redacted] 's mortgage liability concerns to our attentionOcwen has investigated her concerns and found no evidence that an error was madeI have enclosed the documentation we relied upon to review her concernsIf you believe there is additional documentation relevant to the issue, which was not provided, you or the borrower may request such documents by contacting me directly Page Case No.: [redacted] OLS Loan No.: [redacted] October23, The Of1ice of the Consumer Ombudsman is an advocate in ensuring that Ocwen's servicing remains fair, reasonable, and properShould you have any further concerns relating to this response, or if you believe there is additional documentation relevant to the aforementioned issues that was not provided, you may request such documents by contacting me directly at (800) 390-For other questions or servicing requests, please call Ocwen at [redacted] or visit their website at [redacted] Sincerely, Zoraida (Amie) Morales Consumer Account Analyst Office of the Consumer Ombudsman Ocwen Loan Servicing, LLC