Law Offices of Kidwell & Kent

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Date: Mon, Dec 4, at 12:PMSubject: RE: [redacted] *** Complaint ( [redacted] )To: [redacted] < [redacted] @myRevdex.com.org> [redacted] I have taken a look at this case and can give you a response as to the chronology of this matter and the resultsOn April 7, our office conducted a settlement for the ***’s, for the purchase of their new home After the signing of all settlements, during that time, we provided the buyers with a CD of all the documents that were signed at the time of settlement They are unexecuted, but a copy of all documents It was provided in a blue folder, with an executed copy of the Closing Disclosure and ALTA Settlement statement, signed by them and the seller The ***’s did have an extra lending requirement, the lender requested we collect and pay some delinquent income taxes Per the settlement, we did so, and mailed a check and a payment form, provided by the lenderOn June 23, 2017, [redacted] called the office, and I spoke with him directly He indicated he sent me an e-mail (in which I had not received, but later found in my spam folder) We spoke regarding the IRS not showing the payment being made I let him know verbally the check number and the mailing address where we send the payment, per the payment form He was going to call the IRS and provide the information, and if anything else was needed he was going to let me knowBetween June 23rd and August 11, 2017, I was not aware of any phone calls from [redacted] or ***, however, I was also out of the Country from June 24, and did not return to work until the 17th of July, and I am out of the office every Tuesday On August 11, 2017, I received an e-mail from ***, unfortunately it was a Friday, late in the afternoon, and I had already left for the day/weekend for a family emergency, and was not in that Monday, but was working that Tuesday (the 15th), and replied to the email sent by *** [redacted] on the 11th I stated I would contact the IRS to find out what needed to be done to get this done for them Later that day I spoke with [redacted] and let him know that I called the IRS, and gave them the information I had given to him in June They were going to look for the check, however, they were certain they did not have it, and suggested I reissue the check Therefore, I did place a stop payment on the check and waited Hours hold time per my banking institution to ensure the original check did not present I then contacted the IRS to verify the proper instructions and mailing address to send the informationI followed their instructions and sent the check on August 18, I did not hear back from anyone, and assumed all was taken care of until this message In researching this claim, I checked our bank account and the reissued check was cashed in October, Unfortunately when dealing with the IRS, there are sometimes delays that are beyond our control, but as soon as we find out about an issue, we immediately try and get it resolved per their guidelinesIt appears the IRS should have everything they need, and for your convenience, I have attached the information per the e-mails, our ledger for the real estate transaction, and the copy of the cleared checkPlease let me know if you should need anything furtherThank you, Kristin [redacted] L [redacted]

Date: Mon, Dec 4, 2017 at 12:22 PMSubject: RE: [redacted] Complaint ([redacted])To: [redacted] <[redacted]@myRevdex.com.org>[redacted] I have taken a look at this case and can give you a response as to the chronology of this matter and the results. On April 7, 2017 our office conducted a...

settlement for the [redacted]’s, for the purchase of their new home.  After the signing of all settlements, during that time, we provided the buyers with a CD of all the documents that were signed at the time of settlement.  They are unexecuted, but a copy of all documents.  It was provided in a blue folder, with an executed copy of the Closing Disclosure and ALTA Settlement statement, signed by them and the seller.  The [redacted]’s did have an extra lending requirement, the lender requested we collect and pay some delinquent 2015 income taxes.  Per the settlement, we did so, and mailed a check and a payment form, provided by the lender. On June 23, 2017, [redacted] called the office, and I spoke with him directly.  He indicated he sent me an e-mail (in which I had not received, but later found in my spam folder).  We spoke regarding the IRS not showing the payment being made.  I let him know verbally the check number and the mailing address where we send the payment, per the payment form.  He was going to call the IRS and provide the information, and if anything else was needed he was going to let me know. Between June 23rd and August 11, 2017, I was not aware of any phone calls from [redacted] or [redacted], however, I was also out of the Country from June 24, 2017 and did not return to work until the 17th of July, and I am out of the office every Tuesday.  On August 11, 2017, I received an e-mail from [redacted], unfortunately it was a Friday, late in the afternoon, and I had already left for the day/weekend for a family emergency, and was not in that Monday, but was working that Tuesday (the 15th), and replied to the email sent by [redacted] on the 11th.  I stated I would contact the IRS to find out what needed to be done to get this done for them.  Later that day I spoke with [redacted] and let him know that I called the IRS, and gave them the information I had given to him in June.  They were going to look for the check, however, they were certain they did not have it, and suggested I reissue the check.  Therefore, I did place a stop payment on the check and waited 48 Hours hold time per my banking institution to ensure the original check did not present.  I then contacted the IRS to verify the proper instructions and mailing address to send the information. I followed their instructions and sent the check on August 18, 2017.  I did not hear back from anyone, and assumed all was taken care of until this message.  In researching this claim, I checked our bank account and the reissued check was cashed in October, 2017.  Unfortunately when dealing with the IRS, there are sometimes delays that are beyond our control, but as soon as we find out about an issue, we immediately try and get it resolved per their guidelines. It appears the IRS should have everything they need, and for your convenience, I have attached the information per the e-mails, our ledger for the real estate transaction, and the copy of the cleared check. Please let me know if you should need anything further. Thank you, Kristin ** L[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

I purchased a home that was listed as For sale by owner. I called the office and was immediately treated well. I was always well informed and there was continuous contact through the entire process. K[redacted] is very organized and I felt very comfortable making a large purchase without a real estate agent.