Law Offices of Protas, Spivok and Collins

May 7, Dear ***:Thank you for your letter in the above-referenced matter regarding [redacted] In her complaint, she claims that the debt has been paid in full** [redacted] is incorrectWhile previous payments have been made on this account from a prior garnishment, those payments did not satisfy the judgment in fullSince the judgment has not been paid in full, my client has elected to proceed with an additional garnishment as provided for under Virginia law to collect the remaining balance due under the judgment.I hope this answers any questions you may have.Very truly yours,

Thank you for your letter dated June 10, You have sent this letter directly to our law firm which is handling a suit against Mr*** on behalf of a clientPlease be aware that we are only a law firm representing a client and do not make the final decisions when and whether to write off an
account or seek collectionThus, it is entirely inappropriate for you to open up a complaint file against this firm when we do not own the debtYou should direct your attention to the creditor.Finally, this office does not discuss the details of an account with a third partyThe information contained in any defendant’s file is typically confidential and is not discussed with third parties, absent specific written approval by the debtor.Very truly yours,Philip JC***

May 7, 2014
Dear **. [redacted]:Thank you for your letter in the above-referenced matter regarding [redacted]. In her complaint, she claims that the debt has been paid in full. **. [redacted] is incorrect. While previous payments have been made on this account from a prior...

garnishment, those payments did not satisfy the judgment in full. Since the judgment has not been paid in full, my client has elected to proceed with an additional garnishment as provided for under Virginia law to collect the remaining balance due under the judgment.I hope this answers any questions you may have.Very truly yours,

Review: This law firm is by far the worse firm I ever had to deal with, and in my line of business I speak with attorney's everyday. I had a judgment placed on me back in 2007 which I knew of and had them garnish my wages. Once the garnishment was paid in full my employer let me know and I then started to contact the office and which they failed to answer the phone, I sent certified letters which were sent back. All this was done in a coarse of 5 years trying to get a letter of satisfaction of my lien. In April 2012 WITHOUT notice or attempt to contact me this office garnished my bank account illegally and tried to take all of my money. When I called the office the gentleman I spoke with was extremely RUDE told me that I owed post interest judgment fees. I would of had no problems paying this money if some one would have contacted me 5 years ago and told me about it. Needless to say once you tell them your going to pay the money their entire attitude changes. Today is 12/13/13 and I contacted the attorney's office to have them fax over a letter of satisfaction to me so I can give it to my loan company because they have yet to report to the credit bureau that this lien has been satisfied. The gentleman **. [redacted] then proceeded to ask me its been over a year and your just now asking for this letter very rudely would not let me get a word in edge wise. So I then asked to speak to someone else. So he transferred me to a lady who at first was nice, then I asked for the gentleman's name I just spoke with and told her that he was not very pleasant and she then got extremely defensive and stated well you lien has been satisfied and you should have this letter, I stated I understand that but I do not have the notice, if I did I would not be calling and asking this. I stated to her that I applied for a car loan and the credit bureau is still showing this is open on my credit report and that's when she started to get rude and say well everyone knows about open debt if you satisfied it then they were notified and anything you need you can get from the courts and hung the phone up. I then called back and asked the receptionist to speak to the manager and was told they were not in and they don't have a time to come in, She pulled up my account and said to me "oh you yelled at **. [redacted]" I said no mam I did not he was rude to me and then she hung the phone up on me. SO in the end this attorney's office is a nightmare to deal with, extremely RUDE, unprofessional and in the 11 years I've been in customer service I have never dealt with this from an attorney's office. Especially when what I am asking for something that will take 3 minutes to do. If they are not getting any money out of you they are not willing to help you.Desired Settlement: All I want is my letter of satisfaction fax to me today and them to report to all 3 credit bureau's that this lien was paid in full and satisfied, so I can get this nightmare behind me and not have to deal with them another day in my life. Also for them evaluate there training procedures when it comes to customer service. I deal with distraught people on a daily basis as well but I never get rude and unpleasant.

Business

Response:

December 31, 2013

Dear [redacted]

Thank you for your recent letter regarding the above matter. Please be advised that the defendant has already received the information requested. Our office filed an Order of Satisfaction in a timely manner and the defendant has received a copy of that Order of Satisfaction, a copy of which is attached.

Review: Everyone I spoke to was rude, did not return my phone calls to set up a payment arrangement after a judgement was entered against me and proceeded to file for a writ of garnishment without my knowledge, at this point garnishing 25% of my pay would leave me unable to meet my monthly bills and it's unfair that they would do this without returning my calls and attempts to make an arrangement to pay this debt, today is April 4, 2013 and the garnishment was filed April 3, 2013 and they refuse to withdraw it and make an arrangement.Desired Settlement: for the company to withdraw the writ of garnishment and allow me to pay the debt on a fixed payment arrangement

Business

Response:

See attachment or check attachment tab.

Review: This law firm called me on my cell phone, in regards to a debt owed by a sibling. When asked who was calling, they provided a first name. when asked where they were calling from, they gave a city. only when I specifically requested the organization was it provided. they would not tell me what the call was about, but proceeded to phish for information about my relationship to my brother.

The caller was combative.

The compliant is about unethical collection methods, because they illegally obtained my cell phone number (it was never provided by my brother to any 3rd parties - ever), and have begun calling my brothers family members to collect a debt. this is harassment.Desired Settlement: I want this organization to use ethical methods to collect debt.

Business

Response:

See attachment or check attachment tab.

Review: This debt was paid in full to Protas, Spivok and Colllins in 2012/2013 for the amount of $1267.01 in full, and now has re-filed for additional monies $921.04 for more fees with a new court date of May 2014. The company was paid in full and actually over the amount of 1267.01, and returned a overage credit amount back to me as the client. This business is very unethical, and continues to request additional fees after the agreed upon amount has already been paid.Desired Settlement: I'd like to request a phone call and refund of the amount that has been garnished in addition to the original amount of $921.04 as the agreed amount has been paid in full, and has also already been cleared with a zero balance from my credit report.

Business

Response:

May 7, 2014Dear **. [redacted]:Thank you for your letter in the above-referenced matter regarding [redacted]. In her complaint, she claims that the debt has been paid in full. **. [redacted] is incorrect. While previous payments have been made on this account from a prior garnishment, those payments did not satisfy the judgment in full. Since the judgment has not been paid in full, my client has elected to proceed with an additional garnishment as provided for under Virginia law to collect the remaining balance due under the judgment.I hope this answers any questions you may have.Very truly yours,