Law Offices of Robert SGitmeid & Associates, PLLC

Dear Revdex.com, The Law Offices of Robert SG [redacted] & Associates, PLLC is a consumer advocacy law firm We provide our clients with valuable legal services in the face of legal challenges and disputes with their creditors Our clients depend on us to help them in stressful circumstances and we do our very best to obtain the results that they seek [redacted] first retained our firm on July **, in an effort to avoid filing for bankruptcy During the six months of our representation, our firm communicated with her creditors and successfully obtained significant balance reductions on two accounts, a ***’s DeptStore card and a Citibank card Her balances on both cards were reduced by fifty percent (50%) which saved her a total of $2, After some months, though, [redacted] informed us that she had decided to terminate our representation to pursue other options She was informed at that time that she had an outstanding legal fee with our office for services in resolving her ***’s account Specifically, at the time she terminated our services, we had not yet received $in fees The $which [redacted] references in her correspondence was part of that outstanding balance – we had informed her of this, including via e-mail on February **, Therefore, when we collected the $95.94, [redacted] still had a remaining balance of $– we have waived this balance and [redacted] no longer owes any additional feesRegarding any remaining settlement payments due to her creditors, there are none She had completed paying the ***’s settlement in December The Citibank settlement was unfortunately lost due to [redacted] having insufficient funds Therefore, she must simply communicate with Citibank to make payment arrangements moving forward We’ve recently attempted to contact [redacted] by telephone to answer all of her questions but, unfortunately, we’ve been unsuccessful in reaching herNaturally, the Law Offices of Robert SGitmeid & Assoc., PLLC is disappointed to have lost [redacted] as a client prematurely However, with the clarifications above and the small fee waiver, we now consider this matter to be closed We wish her the very best of luck in the future and, should she have any additional questions or requests, our doors will be open to herRespectfully, Robert G [redacted] , Esq.Law Offices of Robert SGitmeid& Assoc., PLLC

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Thank you,There was nothing resolve between Robert G [redacted] and myself.That's why all this started when I ask to leave,and found out they was charging me fees for what had already been settle.I would like for all the people to know that they are charging people fees for settle casesthey won't tell me where this money is or why it's not applied to my account.They also tried to say they was giving back my money that I had paid toward those and told me it was 100.00.If they are charging me these fees think of the hundred of others that are being charge also.I would like for this to be post so it can be notice what they are doing.] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

The Law Offices of Robert SGitmeid & Associates, PLLC is first and foremost a consumer’s law firm Our clients are average consumers who have fallen into stressful times and need legal assistance against creditor harassment, representation in bankruptcy, or professional debt negotiation Our clients rely on us to help them in stressful circumstances and, therefore, we give all of their matters the attention they deserve When we received notice of [redacted] ’s complaint, we addressed it immediately [redacted] was a client of ours since February On July **, at 9:36AM (EST), [redacted] called our office to inform us that he wished to withdraw from our legal services We initiated the termination process immediately after receiving [redacted] ’s call At that time, [redacted] had $in his holding account which he had previously deposited Later that same day at 4:12PM (EST), [redacted] called in again to request that his refund be made via direct deposit into his bank account Since we had already notified the financial institution to close his account and to issue his refund, we informed him that it may be too late to request a direct-deposit refund The financial institution’s protocol is to issue a check unless requested otherwise at the outset At that time we also provided [redacted] with the financial institution’s phone number so that he can contact them directly as well Additionally, [redacted] had an outstanding balance of $for fees for services already provided to him prior to his cancellation Generally, when a client has an outstanding balance at the time of cancellation, we inform them that the outstanding balance will be applied to their holding account and a refund will be issued for the difference Nevertheless, the Law Offices of Robert SGitmeid & Associates, PLLC’s philosophy is always that “consumers come first.” So when [redacted] expressed his frustrations about not receiving his funds promptly via direct deposit, we took this into consideration and were glad to waive our outstanding fees It is actually not uncommon that we grant an accommodation to a client in the form of a fee waiver We confirmed to him that he will receive his funds back in full and, indeed, we issued a refund check for $and mailed it to [redacted] ’s home address [redacted] had received and deposited the check on August **, Of course we were disappointed to learn that [redacted] made the decision to withdraw from our services Being a firm that is dedicated to consumers’ rights, the Law Offices of Robert SGitmeid & Associates, PLLC makes every effort to address clients’ frustrations, regardless of whether it’s a prospective, current, or former client [redacted] was a great client who always responded to our communications and requests promptly Therefore, we made a small exception which, hopefully, helped him in some way beyond our relationship In conclusion, since [redacted] has already received a full refund, including a fee waiver, we regard this matter as resolved and completed Respectfully Yours, [redacted] ***

Dear Revdex.com, Thank you for forwarding [redacted] ’s reply to our previous response The Law Offices of Robert SG [redacted] & Associates, PLLC is a firm steadfastly dedicated to providing quality service to clients in need of legal representation before their creditors When we received notice of [redacted] ’s matter, we gave it immediate attention [redacted] hired our firm to resolve certain challenges from one of his creditors Essentially, he wanted our office to communicate with them to reduce his account balance, and to be available on retainer in the event of a lawsuit by the creditor Within a relatively short time, we obtained the results that [redacted] sought: we successfully got his creditor to accept a 50% reduction on the account while avoiding any legal action After the settlement was secured, [redacted] paid our firm’s settlement fee Our firm also charged a litigation retainer fee pursuant to our retainer agreement The agreements that [redacted] signed specifically set forth how our fees were to be structured This information was also carefully explained to [redacted] before he signed them [redacted] later contacted us with questions about our fees and he was given a detailed explanation He was also referred to the client agreements where this information is written However, he was apparently not satisfied with our explanations and he submitted a complaint to the Revdex.com After receiving notice of this, one of our team members reached out to him again He took the time to answer all of [redacted] ’s questions and specifically showed him that our fees were charged exactly as outlined in our client agreements At the end of that conversation, [redacted] stated that he will remain as a client moving forward Purely as a courtesy, we also gave him a partial refund of $100, which he accepted However, [redacted] later had another change of heart, which is his prerogative When he informed us that he would not be remaining a client after all, we obliged and closed his file Unfortunately, it seems that the time our staff dedicated to give explanations and even accommodations was unsuccessful However, contrary to what [redacted] has stated, we fulfilled our contractual obligations and obtained the exact results that he hired us for In any event, we wish [redacted] well and the best of luck in the future Respectfully, Robert SG [redacted] , Esq