New Roman Dixie Chopper has reached out to Mr [redacted] and his local Dixie Chopper dealer after being contacted directly via emailNot receiving a return call from Mr [redacted] , Dixie Chopper has discussed with the local dealer how to address the current issue as well as reimburse the expense of the repair parts for the last repair for a cylinder head which should have been covered by the warranty of the machineDixie Chopper will continue to warrant failures as per our warranty policy within the term of the warranty Dixie Chopper will assure Mr [redacted] that if a subsequent failure occurs of the engine, Dixie Chopper will replace the Generac engine with a 36hp Vanguard at no expense to Mr [redacted] which will include a year Parts and Labor warranty of the engine from installation date to be administered by the engine Manufacturer
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below.I would LOVE to get this refund and be done with this mess tomorrow (11/4/2016) but Dixie Chopper appears to be misleadingI spoke with Eric at [redacted] todayWe walked around the store asking if anyone had spoken with Dixie ChopperNo one at [redacted] has spoken with Dixie Chopper since Eric spoke with Derek B [redacted] about weeks ago (if I remember correctly - don't quote me)According to Eric, the conversation with Derek was not an negotiation nor was it an offer and the conversation was guarded in natureThat said, we noticed that Dixie Chopper had finally approved [redacted] ' warranty claims on the machine Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below.The proposed solution of a full refund of the purchase price would be acceptable to meHowever, as of today (31OCT2016), neither Dixie Chopper nor [redacted] has contacted me with such an offerIn fact, Dixie Chopper sent my lawyer an email that appears to be stalling for timeThe email states that Bradley C [redacted] of Dixie Chopper had completed his review and that he had determined that the mower had been purchased from [redacted] ....the dealer I mentioned in the opening paragraph of both my Revdex.com complaint and every complaint email I've sent to Dixie Chopper to dateI also know for a fact that Derek B***, Lee H [redacted] and others in MrC***'s chain have been speaking directly with [redacted] on multiple occasionsAdditionally, MrC [redacted] stated that he was waiting for a response from the dealer but the dealer has stated that their last conversation ended without a resolution and that he had to attempt to call Wes E [redacted] at Dixie Chopper to get something doneAdmittedly, I do not know what is happening behind the scense because no one contacts me but it sounds like the two entities are at an impasse which shouldn't involve meI am still without a working mower as I have been for most of the season and I have waited patienly many times over the past few months for a solution, a refund, or for someone to contact me with a solution Regards, [redacted]
Dixie Chopper has asked the Territory Manager to work with the dealership to gather more information and determine a resolution for Ms [redacted] Territory Manager Andy R [redacted] spoke to [redacted] the morning of July 8th on the matter He stated he knew his customer was upset about the product but she has not requested a trade in or return so that discussion has not happened He stated he will call the customer this morning and offer to trade in the mower for another unit if she is not opposed to another Dixie Chopper He stated she has had some issues but he would not call the mower a lemon at this point Here are the details: Mower was purchased August September 2nd 2015-Taken in for problems- Found water in fuel and cleaned the carb Not a warrantable issue Sept 22nd 2015-Taken in for Belt problems-resolved April 2016-In for routine serviissues May 2016- Belt issues-Fixed and returned to customer [redacted] did mention that besides cutting her own lawn the customer has a couple other properties she cuts This is a residential mower and has no commercial warranty [redacted] was not sure how many hours are on the unit He also stated that this was the mower that was in her price range when discussing product and budget
Mr***'s unit was at a dealership that could not determine the cause or correction to the performance issue it was experiencingAfter being contacted by Mr***, the dealer was contacted by Dixie Chopper in an attempt to assist the diagnosis and repair of the issueAfter approx working days and little to no results Dixie Chopper Territory Manager [redacted] made contact with the customer and made arrangements for a more experienced dealership to diagnose and repair the issue with Mr***'s machineMr***'s machine was taken to the second dealer who repaired the unitOnce the machine was returned to Mr***, Dixie Chopper had been informed he operated it approx minutes and the issue resurfacedThe machine has since went back to the second dealer and has been successfully repairedIt is Dixie Choppers understanding that the issue has been resolved and the machine is with Mr [redacted] and operational
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I dispute the statement that *** aren't aware I want to return thisThey are fully aware of this as I made this clear to him when I spoke to either Blaine or Shane on the phone Friday June around 4:in the afternoon. At that time I told him if I could have my way I would like this resolved by returning the mower and some one (either *** or Dixie Chopper pay the balance off. So they know this is what I am asking for
Furthermore he told me he couldn't make that decision at this time but would need to speak with some one in the office regards this but wasn't there at the time and would call me Monday June 13thI still haven't heard from them and they still have my mower and have had it since the middle of May.
I still stand by what I say about wanting them to pay off the balance and keep the mower and also reimburse me $for the last payments I have made but haven't had the use of the mower
Furthermore this mower doesn't have hours on itI didnt' use this one for other lawns I mow as I didn't like putting it on a trailer and hauling it around. I used this one for my personal use here at home and used my old John Deere for the lawns I mow
Sincerely
*** ***
Regards,
*** ***
I bought a brand new Dixie Chopper in April from my local Georgia dealer.The cost was around $8,900.Withing the first month my mower had two hydro hoses bust,leaking oil both times onto customer property.Dealer replaced all hoses,eventually.March of I contacted Joyce *** at Dixie Chopper for help on an idler pulley.No dealer could give me the correct part.The part # in the Dixie Chopper manual matches the dealer part # but the part itself is too big.I contacted DC for assistance on where I could locate the proper Dixie Chopper part BUT have never received any help after contacting DC and Mrs ***.Everytime I called I was told they would look into it and call me back.I sent pics of the pulley so they could see the part.I finally gave up and had to buy an off brand non Dixie Chopper part.Later in my OCDC Assembley handle plate broke and I had to re weld it back.The paint over a lot of my mower has peeled and flaked off.Now recently my seat (metal frame) has broke and cracked.I had to "jerry rig" the seat so it will not just break and fall back.I provided pictures for my local dealer to show the DC rep but the rep said the seat is not under warranty.I recently emailed Mrs *** in January a new email plus a copy of our last conversation from and telling her I was very upset that I have a pretty new Dixie Chopper and I had expected better help from DC and a better product after paying $8,for a brand new mower.My issue has been with the pulley and the outright ignoring of help I needed.Add to that the other problems I have had this has made me mad and that is why I am complaining to the Revdex.com.Mrs *** emailed me back and said she would pass my latest email and concern to Mr Wes ***.As I expected I have not received any call or email from Mr *** or anyone at DC.I will never buy another Dixie Chopper
Mr***'s unit was at a dealership that could not determine the cause or correction to the performance issue it was experiencingAfter being contacted by Mr***, the dealer was contacted by Dixie Chopper in an attempt to assist the diagnosis and repair of the issueAfter approx
working days and little to no results Dixie Chopper Territory Manager *** *** made contact with the customer and made arrangements for a more experienced dealership to diagnose and repair the issue with Mr***'s machineMr***'s machine was taken to the second dealer who repaired the unitOnce the machine was returned to Mr***, Dixie Chopper had been informed he operated it approx minutes and the issue resurfacedThe machine has since went back to the second dealer and has been successfully repairedIt is Dixie Choppers understanding that the issue has been resolved and the machine is with Mr*** and operational
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I would LOVE to get this refund and be done with this mess tomorrow (11/4/2016) but Dixie Chopper appears to be misleadingI spoke with Eric at *** *** *** todayWe walked around the store asking if anyone had spoken with Dixie ChopperNo one at *** *** *** has spoken with Dixie Chopper since Eric spoke with Derek B*** about weeks ago (if I remember correctly - don't quote me)According to Eric, the conversation with Derek was not an negotiation nor was it an offer and the conversation was guarded in natureThat said, we noticed that Dixie Chopper had finally approved *** *** ***' warranty claims on the machine
Regards,
*** ***
Dixie Chopper has been in communication with Mr***
times in the past monthAfter his request that we reimburse him for an
engine that he
purchased via the internet and installed himselfDixie Chopper
investigated his allegations of having issues and discovered that there
has never been a warranty claim submitted for any of the issues Mr*** has
stated Upon conversation with Mr***, he acknowledged that the machine was
not returned to a Dixie Chopper dealer and that he had repaired the issues
himself by purchasing the necessary partsThe machine was purchased with our
standard commercial warranty 2yr parts and labor, 3rd year unlimited hours
parts onlyThe warranty ends at the end of the 3rd year if the machine excides
hours. 4th and 5th year is a parts only warranty if the machine has
less than hours and there is a drive system (pumps, wheel motors) parts only warranty that is
years or hours which is what remains on Mr***'s machine There for the
machine has to be taken to an authorized Dixie Chopper dealer for any
warranty considerationMr*** has failed to take his machine to an
Authorized Dixie Chopper dealer for repairsMr*** not taking his machine to a Dixie Chopper dealer did not give Dixie Chopper an opportunity to determine if the issues were warrantable and if so facilitate the repair.In addition through email communication with Mr***, Dixie Chopper has requested documentation of the purchase of repair partsMr*** has provided Dixie Chopper with only a photo of a damaged motor. With documentation Dixie Chopper would consider and evaluated if any assistance would be possible
I apologize for the delay,
">Dixie chopper has investigated this complaint by doing a warranty Claim search in which we found only one warranty claim for a Battery with failure date of 6/17/Dixie Chopper reached out to our dealer in Oklahoma, Joe *** Tractor Repair owner Joe *** has talked to Mr*** via phone and was told by Mr*** that his machine does not handle like his mothers and he was unsatisfied with itJoe *** told Mr*** to return his unit and that he would fix anything that was wrong with itAs of today Mr*** has not taken his machine to the dealer for evaluationThe dealer has not been contacted again by Mr***I also asked the dealer what his return policy was and was told he does not do whole good returns that the machine has a warranty and that he would repair anything that would be a warrantable issue with it
If Mr***’s machine is not operating correctly arrangements need to be made with an Authorized Dixie Chopper dealer of his choice and the issue will be repaired under the warranty of the machineNot knowing what his mothers machine is I cannot tell whether his Dixie Chopper will/should handle and operate exactly like his mothers
I have also investigated Mr***’s concern of no response from Dixie Chopper and discovered we received an email on 6-16-that went to an idle email account that got missed (completely our fault)As for any phone messages there were none discovered from Mr***. Dixie Chopper has and always will stand behind their products and make any repairs that are a defect in material or workmanship for the original purchaser of a Dixie Chopper machine within the warranty period
Mr***’s request for a replacement machine, without giving a dealer neither an opportunity to diagnose what the cause of his dissatisfaction is nor an opportunity to repair it is unreasonable
I apologize for the delay,
Thank you,Ron *** 765-246-7737 Ext
New Roman"">Dixie Chopper has reached out to Mr*** and his local Dixie Chopper
dealer after being contacted directly via emailNot receiving a return call
from Mr***, Dixie Chopper has discussed with the local dealer how to address the current issue as well as reimburse
the expense of the repair parts for the last repair for a cylinder head which should
have been covered by the warranty of the machineDixie Chopper will continue
to warrant failures as per our warranty policy within the term of the warranty
Dixie Chopper will assure Mr*** that if a subsequent failure occurs of the
engine, Dixie Chopper will replace the Generac engine with a 36hp Vanguard at
no expense to Mr*** which will include a year Parts and Labor warranty
of the engine from installation date to be administered by the engine
Manufacturer
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I don't want another Dixie Chopper mowerI have had enough trouble with this one ..thank you very muchWHY would I want another more expensive one? For now I have brought it home and will use it hoping that what ever goes wrong with it will be within the year warranty time frame
Regards,
*** ***
Dixie Chopper has asked the Territory Manager to work with the dealership to gather more information and determine a resolution for Ms***
Territory Manager Andy R*** spoke to *** *** the morning of July 8th on the matter. He stated he knew his customer was upset about the
product but she has not requested a trade
in or return so that discussion has not happened. He stated he will call
the customer this morning and offer to trade in the mower for another unit if she
is not opposed to another Dixie Chopper. He stated she has had some
issues but he would not call the mower a lemon at this point. Here are
the details:
Mower was purchased August
September 2nd 2015-Taken in for problems- Found water in fuel and
cleaned the carb. Not a warrantable issue
Sept 22nd 2015-Taken in for Belt problems-resolved
April 2016-In for routine serviissues
May 2016- Belt issues-Fixed and returned to customer
*** did mention that besides
cutting her own lawn the customer has a couple other properties she cuts. This is a residential mower and has no commercial warranty
*** was not sure how many hours are on the unit. He also stated that
this was the mower that was in her price range when discussing product and
budget
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the
response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I reject Dixie because they have give the runaround every time I talk with then , I have call *** *** twice and email once in the last two weeks and he won't even return a call or email , I have been talking with Dixie sense 6/2/and the dealer sense October trying to get this mower repairThey have replace the transaxle two times I know of with new transaxle and they were both bad I can't trust this mower even if it ever gets repair ,witch it's still in the shopIt's been there sense June this year they did the recall October of I return it and they said they fix it , so I put it in storage got it out in spring and it still slip mowed with it twice while Dixie made up there mind to fix itIt got to unsafe to operate so I took it to the dealer back in June and its stil thereI have been out a lot of money getting my grass nowThis mower work great before they did the recallI want a new mower or a refund l am out almost $10,for a mower I can't use because Dixie broke itThanks *** ***
Regards,
***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The proposed solution of a full refund of the purchase price would be acceptable to meHowever, as of today (31OCT2016), neither Dixie Chopper nor *** *** *** has contacted me with such an offerIn fact, Dixie Chopper sent my lawyer an email that appears to be stalling for timeThe email states that Bradley C*** of Dixie Chopper had completed his review and that he had determined that the mower had been purchased from *** *** ***....the dealer I mentioned in the opening paragraph of both my Revdex.com complaint and every complaint email I've sent to Dixie Chopper to dateI also know for a fact that Derek B***, Lee H*** and others in MrC***'s chain have been speaking directly with *** *** *** on multiple occasionsAdditionally, MrC*** stated that he was waiting for a response from the dealer but the dealer has stated that their last conversation ended without a resolution and that he had to attempt to call Wes E*** at Dixie Chopper to get something doneAdmittedly, I do not know what is happening behind the scense because no one contacts me but it sounds like the two entities are at an impasse which shouldn't involve meI am still without a working mower as I have been for most of the season and I have waited patienly many times over the past few months for a solution, a refund, or for someone to contact me with a solution
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The response from Dixie Chopper was not about my complaint it was for someone else. I am not Ms*** and I have never heard of *** ***I am not asking for my money back I just want my mower fixed
Regards,
*** ***
New Roman Dixie Chopper has reached out to Mr [redacted] and his local Dixie Chopper dealer after being contacted directly via emailNot receiving a return call from Mr [redacted] , Dixie Chopper has discussed with the local dealer how to address the current issue as well as reimburse the expense of the repair parts for the last repair for a cylinder head which should have been covered by the warranty of the machineDixie Chopper will continue to warrant failures as per our warranty policy within the term of the warranty Dixie Chopper will assure Mr [redacted] that if a subsequent failure occurs of the engine, Dixie Chopper will replace the Generac engine with a 36hp Vanguard at no expense to Mr [redacted] which will include a year Parts and Labor warranty of the engine from installation date to be administered by the engine Manufacturer
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below.I would LOVE to get this refund and be done with this mess tomorrow (11/4/2016) but Dixie Chopper appears to be misleadingI spoke with Eric at [redacted] todayWe walked around the store asking if anyone had spoken with Dixie ChopperNo one at [redacted] has spoken with Dixie Chopper since Eric spoke with Derek B [redacted] about weeks ago (if I remember correctly - don't quote me)According to Eric, the conversation with Derek was not an negotiation nor was it an offer and the conversation was guarded in natureThat said, we noticed that Dixie Chopper had finally approved [redacted] ' warranty claims on the machine Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below.The proposed solution of a full refund of the purchase price would be acceptable to meHowever, as of today (31OCT2016), neither Dixie Chopper nor [redacted] has contacted me with such an offerIn fact, Dixie Chopper sent my lawyer an email that appears to be stalling for timeThe email states that Bradley C [redacted] of Dixie Chopper had completed his review and that he had determined that the mower had been purchased from [redacted] ....the dealer I mentioned in the opening paragraph of both my Revdex.com complaint and every complaint email I've sent to Dixie Chopper to dateI also know for a fact that Derek B***, Lee H [redacted] and others in MrC***'s chain have been speaking directly with [redacted] on multiple occasionsAdditionally, MrC [redacted] stated that he was waiting for a response from the dealer but the dealer has stated that their last conversation ended without a resolution and that he had to attempt to call Wes E [redacted] at Dixie Chopper to get something doneAdmittedly, I do not know what is happening behind the scense because no one contacts me but it sounds like the two entities are at an impasse which shouldn't involve meI am still without a working mower as I have been for most of the season and I have waited patienly many times over the past few months for a solution, a refund, or for someone to contact me with a solution Regards, [redacted]
Dixie Chopper has asked the Territory Manager to work with the dealership to gather more information and determine a resolution for Ms [redacted] Territory Manager Andy R [redacted] spoke to [redacted] the morning of July 8th on the matter He stated he knew his customer was upset about the product but she has not requested a trade in or return so that discussion has not happened He stated he will call the customer this morning and offer to trade in the mower for another unit if she is not opposed to another Dixie Chopper He stated she has had some issues but he would not call the mower a lemon at this point Here are the details: Mower was purchased August September 2nd 2015-Taken in for problems- Found water in fuel and cleaned the carb Not a warrantable issue Sept 22nd 2015-Taken in for Belt problems-resolved April 2016-In for routine serviissues May 2016- Belt issues-Fixed and returned to customer [redacted] did mention that besides cutting her own lawn the customer has a couple other properties she cuts This is a residential mower and has no commercial warranty [redacted] was not sure how many hours are on the unit He also stated that this was the mower that was in her price range when discussing product and budget
Mr***'s unit was at a dealership that could not determine the cause or correction to the performance issue it was experiencingAfter being contacted by Mr***, the dealer was contacted by Dixie Chopper in an attempt to assist the diagnosis and repair of the issueAfter approx working days and little to no results Dixie Chopper Territory Manager [redacted] made contact with the customer and made arrangements for a more experienced dealership to diagnose and repair the issue with Mr***'s machineMr***'s machine was taken to the second dealer who repaired the unitOnce the machine was returned to Mr***, Dixie Chopper had been informed he operated it approx minutes and the issue resurfacedThe machine has since went back to the second dealer and has been successfully repairedIt is Dixie Choppers understanding that the issue has been resolved and the machine is with Mr [redacted] and operational
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I dispute the statement that *** aren't aware I want to return thisThey are fully aware of this as I made this clear to him when I spoke to either Blaine or Shane on the phone Friday June around 4:in the afternoon. At that time I told him if I could have my way I would like this resolved by returning the mower and some one (either *** or Dixie Chopper pay the balance off. So they know this is what I am asking for
Furthermore he told me he couldn't make that decision at this time but would need to speak with some one in the office regards this but wasn't there at the time and would call me Monday June 13thI still haven't heard from them and they still have my mower and have had it since the middle of May.
I still stand by what I say about wanting them to pay off the balance and keep the mower and also reimburse me $for the last payments I have made but haven't had the use of the mower
Furthermore this mower doesn't have hours on itI didnt' use this one for other lawns I mow as I didn't like putting it on a trailer and hauling it around. I used this one for my personal use here at home and used my old John Deere for the lawns I mow
Sincerely
*** ***
Regards,
*** ***
I bought a brand new Dixie Chopper in April from my local Georgia dealer.The cost was around $8,900.Withing the first month my mower had two hydro hoses bust,leaking oil both times onto customer property.Dealer replaced all hoses,eventually.March of I contacted Joyce *** at Dixie Chopper for help on an idler pulley.No dealer could give me the correct part.The part # in the Dixie Chopper manual matches the dealer part # but the part itself is too big.I contacted DC for assistance on where I could locate the proper Dixie Chopper part BUT have never received any help after contacting DC and Mrs ***.Everytime I called I was told they would look into it and call me back.I sent pics of the pulley so they could see the part.I finally gave up and had to buy an off brand non Dixie Chopper part.Later in my OCDC Assembley handle plate broke and I had to re weld it back.The paint over a lot of my mower has peeled and flaked off.Now recently my seat (metal frame) has broke and cracked.I had to "jerry rig" the seat so it will not just break and fall back.I provided pictures for my local dealer to show the DC rep but the rep said the seat is not under warranty.I recently emailed Mrs *** in January a new email plus a copy of our last conversation from and telling her I was very upset that I have a pretty new Dixie Chopper and I had expected better help from DC and a better product after paying $8,for a brand new mower.My issue has been with the pulley and the outright ignoring of help I needed.Add to that the other problems I have had this has made me mad and that is why I am complaining to the Revdex.com.Mrs *** emailed me back and said she would pass my latest email and concern to Mr Wes ***.As I expected I have not received any call or email from Mr *** or anyone at DC.I will never buy another Dixie Chopper
Mr***'s unit was at a dealership that could not determine the cause or correction to the performance issue it was experiencingAfter being contacted by Mr***, the dealer was contacted by Dixie Chopper in an attempt to assist the diagnosis and repair of the issueAfter approx
working days and little to no results Dixie Chopper Territory Manager *** *** made contact with the customer and made arrangements for a more experienced dealership to diagnose and repair the issue with Mr***'s machineMr***'s machine was taken to the second dealer who repaired the unitOnce the machine was returned to Mr***, Dixie Chopper had been informed he operated it approx minutes and the issue resurfacedThe machine has since went back to the second dealer and has been successfully repairedIt is Dixie Choppers understanding that the issue has been resolved and the machine is with Mr*** and operational
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I would LOVE to get this refund and be done with this mess tomorrow (11/4/2016) but Dixie Chopper appears to be misleadingI spoke with Eric at *** *** *** todayWe walked around the store asking if anyone had spoken with Dixie ChopperNo one at *** *** *** has spoken with Dixie Chopper since Eric spoke with Derek B*** about weeks ago (if I remember correctly - don't quote me)According to Eric, the conversation with Derek was not an negotiation nor was it an offer and the conversation was guarded in natureThat said, we noticed that Dixie Chopper had finally approved *** *** ***' warranty claims on the machine
Regards,
*** ***
Dixie Chopper has been in communication with Mr***
times in the past monthAfter his request that we reimburse him for an
engine that he
purchased via the internet and installed himselfDixie Chopper
investigated his allegations of having issues and discovered that there
has never been a warranty claim submitted for any of the issues Mr*** has
stated Upon conversation with Mr***, he acknowledged that the machine was
not returned to a Dixie Chopper dealer and that he had repaired the issues
himself by purchasing the necessary partsThe machine was purchased with our
standard commercial warranty 2yr parts and labor, 3rd year unlimited hours
parts onlyThe warranty ends at the end of the 3rd year if the machine excides
hours. 4th and 5th year is a parts only warranty if the machine has
less than hours and there is a drive system (pumps, wheel motors) parts only warranty that is
years or hours which is what remains on Mr***'s machine There for the
machine has to be taken to an authorized Dixie Chopper dealer for any
warranty considerationMr*** has failed to take his machine to an
Authorized Dixie Chopper dealer for repairsMr*** not taking his machine to a Dixie Chopper dealer did not give Dixie Chopper an opportunity to determine if the issues were warrantable and if so facilitate the repair.In addition through email communication with Mr***, Dixie Chopper has requested documentation of the purchase of repair partsMr*** has provided Dixie Chopper with only a photo of a damaged motor. With documentation Dixie Chopper would consider and evaluated if any assistance would be possible
I apologize for the delay,
">Dixie chopper has investigated this complaint by doing a warranty Claim search in which we found only one warranty claim for a Battery with failure date of 6/17/Dixie Chopper reached out to our dealer in Oklahoma, Joe *** Tractor Repair owner Joe *** has talked to Mr*** via phone and was told by Mr*** that his machine does not handle like his mothers and he was unsatisfied with itJoe *** told Mr*** to return his unit and that he would fix anything that was wrong with itAs of today Mr*** has not taken his machine to the dealer for evaluationThe dealer has not been contacted again by Mr***I also asked the dealer what his return policy was and was told he does not do whole good returns that the machine has a warranty and that he would repair anything that would be a warrantable issue with it
If Mr***’s machine is not operating correctly arrangements need to be made with an Authorized Dixie Chopper dealer of his choice and the issue will be repaired under the warranty of the machineNot knowing what his mothers machine is I cannot tell whether his Dixie Chopper will/should handle and operate exactly like his mothers
I have also investigated Mr***’s concern of no response from Dixie Chopper and discovered we received an email on 6-16-that went to an idle email account that got missed (completely our fault)As for any phone messages there were none discovered from Mr***. Dixie Chopper has and always will stand behind their products and make any repairs that are a defect in material or workmanship for the original purchaser of a Dixie Chopper machine within the warranty period
Mr***’s request for a replacement machine, without giving a dealer neither an opportunity to diagnose what the cause of his dissatisfaction is nor an opportunity to repair it is unreasonable
I apologize for the delay,
Thank you,Ron *** 765-246-7737 Ext
New Roman"">Dixie Chopper has reached out to Mr*** and his local Dixie Chopper
dealer after being contacted directly via emailNot receiving a return call
from Mr***, Dixie Chopper has discussed with the local dealer how to address the current issue as well as reimburse
the expense of the repair parts for the last repair for a cylinder head which should
have been covered by the warranty of the machineDixie Chopper will continue
to warrant failures as per our warranty policy within the term of the warranty
Dixie Chopper will assure Mr*** that if a subsequent failure occurs of the
engine, Dixie Chopper will replace the Generac engine with a 36hp Vanguard at
no expense to Mr*** which will include a year Parts and Labor warranty
of the engine from installation date to be administered by the engine
Manufacturer
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I don't want another Dixie Chopper mowerI have had enough trouble with this one ..thank you very muchWHY would I want another more expensive one? For now I have brought it home and will use it hoping that what ever goes wrong with it will be within the year warranty time frame
Regards,
*** ***
Dixie Chopper has asked the Territory Manager to work with the dealership to gather more information and determine a resolution for Ms***
Territory Manager Andy R*** spoke to *** *** the morning of July 8th on the matter. He stated he knew his customer was upset about the
product but she has not requested a trade
in or return so that discussion has not happened. He stated he will call
the customer this morning and offer to trade in the mower for another unit if she
is not opposed to another Dixie Chopper. He stated she has had some
issues but he would not call the mower a lemon at this point. Here are
the details:
Mower was purchased August
September 2nd 2015-Taken in for problems- Found water in fuel and
cleaned the carb. Not a warrantable issue
Sept 22nd 2015-Taken in for Belt problems-resolved
April 2016-In for routine serviissues
May 2016- Belt issues-Fixed and returned to customer
*** did mention that besides
cutting her own lawn the customer has a couple other properties she cuts. This is a residential mower and has no commercial warranty
*** was not sure how many hours are on the unit. He also stated that
this was the mower that was in her price range when discussing product and
budget
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the
response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I reject Dixie because they have give the runaround every time I talk with then , I have call *** *** twice and email once in the last two weeks and he won't even return a call or email , I have been talking with Dixie sense 6/2/and the dealer sense October trying to get this mower repairThey have replace the transaxle two times I know of with new transaxle and they were both bad I can't trust this mower even if it ever gets repair ,witch it's still in the shopIt's been there sense June this year they did the recall October of I return it and they said they fix it , so I put it in storage got it out in spring and it still slip mowed with it twice while Dixie made up there mind to fix itIt got to unsafe to operate so I took it to the dealer back in June and its stil thereI have been out a lot of money getting my grass nowThis mower work great before they did the recallI want a new mower or a refund l am out almost $10,for a mower I can't use because Dixie broke itThanks *** ***
Regards,
***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The proposed solution of a full refund of the purchase price would be acceptable to meHowever, as of today (31OCT2016), neither Dixie Chopper nor *** *** *** has contacted me with such an offerIn fact, Dixie Chopper sent my lawyer an email that appears to be stalling for timeThe email states that Bradley C*** of Dixie Chopper had completed his review and that he had determined that the mower had been purchased from *** *** ***....the dealer I mentioned in the opening paragraph of both my Revdex.com complaint and every complaint email I've sent to Dixie Chopper to dateI also know for a fact that Derek B***, Lee H*** and others in MrC***'s chain have been speaking directly with *** *** *** on multiple occasionsAdditionally, MrC*** stated that he was waiting for a response from the dealer but the dealer has stated that their last conversation ended without a resolution and that he had to attempt to call Wes E*** at Dixie Chopper to get something doneAdmittedly, I do not know what is happening behind the scense because no one contacts me but it sounds like the two entities are at an impasse which shouldn't involve meI am still without a working mower as I have been for most of the season and I have waited patienly many times over the past few months for a solution, a refund, or for someone to contact me with a solution
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The response from Dixie Chopper was not about my complaint it was for someone else. I am not Ms*** and I have never heard of *** ***I am not asking for my money back I just want my mower fixed
Regards,
*** ***