Lawn and Patio Landscape

Mr and Mrs [redacted] signed with Last Resort Fee, LLC to relinquish their ownership at [redacted] The client signed the exchange agreement which states : Owner shall execute ay documents requested by LRF and.or any LRF authorized representative facilitating the transfer, that we deem necessary to complete the transfer in a recordable formTransfer completion can take approximately 180+- days from LRF’s receipt of Owners documents (timing differs based upon the respective resort an county) The client did not return the required documents until 02/06/Therefore the process was not able to begin until then As of Thursday December 7, at 10:am, per [redacted] , the transfer will be completed within days, and [redacted] (the resort) will be contact with Mr and Mrs [redacted] Last Resort Fee is providing the service in which the client paid, and has not breached contract of any kind, since we are clearly within the allotted time frame [redacted]

Mr ***, did purchase Wyndham points, from usThe Clerk of Court for New Orleans, can verify this informationWe have sent the deed back and forth to the county for recordingEvery time the deed has been sent to the county, they have returned it for one reason or anotherThe deed was sent back
for the 4th time to the county this weekWe did pay the taxes as I sent them a check for $300, for the taxes, along with the other recording feesMr*** has every right to contact the county as wellWe can not control when a county or a resort rejects the deed or the transfer of ownershipThere is nothing in the purchase agreement that states the transfer will be completed in a certain timeframe, since we can not control the time frame in which a county or the resort will complete the paperwork on their endWe have talked to Mr***, on numerous occasions, and have sent him the documents he has requested, which he had a copy of when he signed the purchase agreementThe only refund we give is when the resort denies a buyerWhich has not happenedThe deed is at the City of New Orleans, for recording along with all fees paid, that they have requestedThe transfer is in process, like we promised, but it is out of our control the timing or when the county changes requirementsThe county told us an amount to send them, in which we did, then they sent it back, and added more to the costThey have everything including all monies necessary to complete everything

***Document Attached***
Mr*** did sign a service agreement with LRF to relinquish his ownership at *** ***During this time, all documents were sent to our attorney to relinquish his ownershipOn November 29, 2016, his
account went into foreclosure with *** ***As he did not disclose this information to us, we continued his process with our Attorney, not knowing of the foreclosureHe received a bill for $from his resort for the foreclosure, in which we wanted us to paySince the foreclosure process was never mentioned to us, mr*** is at fault for not disclaiming this information as we paid for the attorney for the relinquishmentWould we have known he was in foreclosure his case wouldve been handled differentlyHe no longer owns at *** *** as of 05/11/We were clearly within the month time frame of providing the service he had paid forBecause he went into foreclosure prolonged the service on the resort side, not on oursI have attached the Limited Scope Agreement in which Mr*** signed and dated for the use of *** *** ***, that he would provide any and all documents pertaining to his ownershipHe signed this AFTER he knew his account was in foreclosure with the resort(*** *** ***.pdf)

10/09/2017: Mediator called consumer and left message.10/16/2017: Consumer called mediator and left message.10/23/2017: In the service agreement they said that they would get me out of my contract with the resortI have had a timeshare for eight years with *** *** and I had to pay maintenance fees every six months for $I was sending Last Resort Fee copies of documents that were for the resort that included the foreclosure for $2,I talked with the development attorney to help me with a service agreement, $5,if they could help me and if they did not I would receive my $5,backI do have my contract and papers that I can send to you.10/30/2017: Mediator left message for consumer

Mr and Mrs *** signed a contract with Last Resort Fee on August 15, for the relinquishment of their *** OwnershipThe client sent us their documents on August 24, Their documents were sent to the resort on August 29, The Client signed and initialed the Timeshare worksheet
that states the client is responsible for days to pay any fees, (maintenance, taxes, HOW,) and special assessments and will not begin until fee is paid in full. The client is clearly within the day window in which they owe the resort their maintenance feeThe resort if waiting on final payment from the client for the completion of the contractI have attached the Timeshare Worksheet along with the Exchange Agreement #states : Owner agrees to pay/prepay is necessary, al Fees incurred for the next days, ANY ADDITIONAL MAINTENANCE TAXES OR FEE THAT ARE INCURRED AS A RESULT OF OWNERS FAILURE TO TIMELY RESPOND TO ANY OF LRF’S REQUESTS, TO RELEASE USAGE OR OTHERWISE COOPERATE WILL BE THE SOLE RESPONSIBILITY OF OWNERALL RESULTING FEES AND TAXES SHALL BE PAID BY OWNER THROUGH CLOSING. *** ***

Agreement with last resort fee was signed on February 5th 2016 and $5000. fees where paid on that date. I was given the package from last resort fee that day with a copy of their attorney cancellation process which states that within first week the last resort case worker will send a letter of attorney representation with a cease and desist order to the timeshare developer. At that time the resort is not allowed to contact me for any reason and last resort fee will contact me no later than 30 days from the date the fee was paid. (february 5 2016) never happened. It also states I would receive emailed copies of all letters going out on my behalf. Never happened. On service agreement it states I cannot engage in any activity, communicate, or interact with developer or any person associated with developer. I called last resort fee starting in april requesting info on status of service agreement and was told by last resort fee they were working on it. Any and all info requested by last resort fee was returned asap and confirmed by "[redacted]" at last resort fee and last lawyer looking at files from the [redacted]. I mailed late notices sent to me from [redacted] and followed up with phone calls and was told they are working on it and it just takes time. At no time was last resort fee waiting on any information from me neither was [redacted]. The agreement I signed with [redacted] was signed after I talked to [redacted] at last resort fee and [redacted] at [redacted] and was assured that they needed this to have for their files to be able to represent me to the developer and in no way changed the service agreement signed with last resort fee or changed any dates to that service agreement. Lets be perfectly clear, I did not ask last resort fee to pay the default amount I had to pay [redacted] because of the shortfall after the foreclosure. I want and am asking for the $5000. paid to last resort fee to get me out of the timeshare with [redacted] within the 12 month period in the agreement. I did not want to have the timeshare foreclosed on, did not want the negative effects it has on my credit. the timeshare was current on mortgage payments when we signed on February 5 2016. It does not matter if last resort fee or the attorneys they work with dropped the ball or the [redacted] would not negotiate the give back of the timeshare. In the service agreement it states " in the event last resort fee, llc is unable to terminate our timeshare agreement within the 12 month term, last resort fee, llc will refund 100% of the fee. I was asked by [redacted] at last resort fee to send a copy of the payment I made to settle the shortfall on the foreclosure, I did and never asked or requested the return of that $2034.74.

10/09/2017: We will give you a call back. We need to look into this.10/09/2017: We do not owe the consumer any money because he was in foreclosure and owed the resort $2,000 and did not tell us he was in foreclosure.

Initial Business Response /* (1000, 5, 2017/02/24) */
In reference to case # XXXXXX
As always our goal at Last Resort Fee is to fulfill our obligation to each and every client. I would like to start by first addressing the contract at hand that states within the contract that the customer will...

have to provide us with certain documents to clarify their ownership. Last Resort fee repeatedly in the beginning asked for these requested documents and were never provided with these documents from the customer. In fact these specific documents to date have still yet to be provided. in reference to the claim that advice was given to stop making payments on any prior credit cards or existing credit cards would be totally against company policy. It would not make sense for someone to believe that they were paying for a service on a credit card and then was not obligated to pay off the credit card. Last resort fee would not endorse such a statement made by anyone who would be representing our company ever. As this issue has never come up before in the many contracts we have, there is no way of validating that this in fact was ever said. In reference to not receiving Copies of all contractual paperwork, It is company policy to provide all copies to the customer at time of purchased services. There were several other customers who were also among the group that entered into a contract on or around the same time and all of those customers are in good standing and did in fact receive their paperwork. I was not aware that Mrs. [redacted] had a complaint about not receiving copies of paperwork until this complaint. This was not mentioned upon earlier communication when we asked for documents to be sent to us. Mrs. [redacted] called into our office and reached [redacted] in January as well as sent a email to our secretary on or about the 8th of January which gave a slightly different version of reasons for in which she and Mr. [redacted] were upset. The claim that they did not receive copies of paperwork were not mentioned in that conversation or email. At the time of the email and phone call they were provided the opportunity to come and visit with us to see how we could help them and so we could get a clearer understanding of their actual complaint. There was an appointment made for January 31st at 10:00 am. They never showed for this appointment and I tried to reach them by phone throughout the day and was not successful. The phone number was disconnected. [redacted] received a call on February 23rd from Mrs. [redacted] I immediately tried the number I had on file and again it was saying disconnected. I was able to reach Mrs. [redacted] by that number she reached [redacted] on. it was a completely diffrent number than the one we have on file. during the phone call She and Mr. [redacted] outlined her complaint to me and asked if Mrs. Tinsley worked with Last resort fee and I told her that Mrs. [redacted] dose not work for us at Last Resort Fee. Mrs. [redacted] admittedly told me that they were away for the winter and they had in fact disconnected their phone. Mrs. [redacted] said she had been calling the owner of the company for the past week and was angry that there had been no response from him. I explained to her that the owner of the company was in Dallas Texas and if she called him on his cell phone and left a message I was certain that he would have called her back. However if she didn't leave a message then he would have no way of being able to identify a call as he receives many calls a day. I also told her since the only number listed in her file was the number she had given us for communication and that number had been disconnected and we had not been provided another alternate number by her and there fore we had no real way to address her complaint. I also told her that since she didn't show up for an appointment that was made for the specific reason to go over any issues that she felt were important then we have had no real opportunity to talk with them about their complaint. She and Mr. Heinzelman admitted that they had chosen not to send back required documents as was requested and had been negligent in not showing up for their scheduled appointment and had also disconnected the phone number that had been provided to us for the sole purpose of communication. I feel we have reached out in every way possible and are still willing to facilitate our agreement and provide the services and purchase agreed upon. Thank You [redacted] At last resort fee
Initial Consumer Rebuttal /* (3000, 13, 2017/03/07) */
[redacted]Document Attached[redacted]
Regarding the appointment we made, we were unable to make it but emailed [redacted] to let him know.
They say they were not aware of the paperwork. We left several messages to call us back. We never heard back from them until the day we filed a complaint with you, the Revdex.com. [redacted] called us that very evening. Now they are willing to start talking about it, but they still refuse to send us the paperwork that we have requested several times. They keep using the excuse of the disconnected phone that they tried to reach us on. That phone was put on vacation hold. They had on file our cell phone number and our email address. But they never tried those options. [redacted] made it very clear that we were the first people to ever file a complaint against Last Resort Fee, LLC. And this would have never happened if they would have emailed or written us back. We were never upset or angry, but very disappointed. But [redacted] has been terribly distraught over this whole affair. The reason we called the owner is because [redacted] gave us his number and told us to call him. We did just that, left messages each time but he has never returned our calls. Since the complaint with Revdex.com they only called us once. We tried calling them a couple more times, but we only get voicemail. We do leave messages to call us back. We do want to point out a very important document that was supposed to have gone over with us and notarized in front of us. It was never done. [redacted] said they can notarize the Consumer Disclosure Agreement without us being present. I am attaching the document that was not signed or initialed and also a document from the [redacted] Society of [redacted] As being a notary myself I know what the laws are regarding notary signatures. There is also another doc I am going to send that shows the discrepancy in the amounts of how much we were charged for the two purchases. With this documentation it clearly shows that we have a legitimate claim of fraud and misrepresentation. We would NOT have gone into this agreement and paying that kind of money if we were not going to get some money back. And YES we were told we would be receiving money back, if not all. We were ALSO TOLD to quit making credit card payments. We would NOT make that up!!! I don't care what [redacted] says about that.
Final Business Response /* (4000, 18, 2017/03/27) */
Ms.[redacted] clearly states they paid last resort fee along with another company. They did not pay last resort fee $11,000, they paid $8995. Why would they pay for a service and expect to money back. That makes no sense whatsoever. They clearly signed the agreements which I have already provided stating they knew what they were paying and paying for and the length of time the service takes. Me. [redacted] signed the credit card authorization form, and all of the agreements with last resort fee to relinquish their ownership at [redacted] Because of the lack of communication from the dorns and the complaints the account has been placed on hold. Once we can proceed with the relinquishment in which they paid LRF for, we can finish the service they paid us to do and they will get what they paid for. If the dorns would have come into the office when they were scheduled to, the process would have been done by now. But because of their lack of communication and no call no show, that has caused a delay. The contract clearly states the process could take up to 120 days if the client cooperates. Since the client is not cooperating, they are breaking contract and will not be refunded the mommies paid to LRF. They signed off on the amount they were paying and knew exactly what the details were and what was going on.

Mr and Mrs [redacted] signed with Last Resort Fee, LLC to relinquish their ownership at [redacted]. The client signed the exchange agreement which states : 1. Owner shall execute ay documents requested by LRF and.or any LRF authorized representative facilitating the transfer, that we deem necessary to...

complete the transfer in a recordable form. Transfer completion can take approximately 180+- days from LRF’s receipt of Owners documents (timing differs based upon the respective resort an county).  The client did not return the required documents until 02/06/2017. Therefore the process was not able to begin until then.  As of Thursday December 7, 2017 at 10:00 am, per [redacted], the transfer will be completed within 7 days, and [redacted] (the resort) will be contact with Mr and Mrs [redacted].  Last Resort Fee is providing the service in which the client paid, and has not breached contract of any kind, since we are clearly within the allotted time frame.  [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have since spoke with the owner directly. Based on both the formal and informal response, I find that this resolution is satisfactory to me.
Sincerely,
[redacted]

additional information see attached pdf (Complaint [redacted].pdf)