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Lawn at White River State Park

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Lawn at White River State Park Reviews (2)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. 
Regards,
[redacted]

Thank you for notifying us of the feedback that was received regarding the Farm Bureau Insurance Lawn at White RiverState Park. For reference, the assigned ID for this correspondence is [redacted]. We strive to provide all guests with thebest possible service, and when they feel that it fails to meet...

expectations, it’s important for us to know.The issue at hand in this situation is that our guest feels as if the reserved seating area and the seats therein were sold ina deceptive manner, for which we apologize for any confusion. The venue setup is consistent with that of the past 13seasons of operation and in no way is the sale of reserved seating intended to be deceptive. It is true that the same lawnchairs used in the reserved area are also handed out to guests in the general admission lawn area. However, the reservedseats are priced at a higher level as we have realized value in a reserved seating location that is closer to the stage. Thelawn chairs that are handed out are all adult sized and have been generally very well received over the years.We would be curious as to whether or not the guest contacted any staff members on the night of the event. If so, ourexpectation is that a member of our staff would have been able to offer additional seating options to help resolve thismatter on-site. If the guest contacted our staff and was not offered any reasonable solutions, we would like to knowthat as well so that we can continually work to improve our customer service standards and expectations internally.Each and every guest’s experience is important to us and this situation is no different. We are genuinely sorry for anymiscommunication or confusion and would be happy to offer four tickets to a future event at the Farm Bureau InsuranceLawn at White River State Park or Klipsch Music Center, valid for the remainder of the 2016 seasons. I can be contactedat 317-776-8181 to help accommodate this request at the guest’s convenience.Thank you again for bringing these matters to our attention and we are hopeful that we can resolve this matter for allparties quickly and effectively.Sincerely,Andrew N[redacted]General Manager

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Address: 801 W Washington Street, Indianapolis, Illinois, United States, 46204-2734

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