Lawn Care Austin

Complaint: [redacted] I am rejecting this response because: This is August 28th and a refund has not been credited to my credit cardA credit issued August 9th would have shown on credit card by nowThis is a scam operation Regards, [redacted] ***

Hi ***, We apologize for the way in which your service issue was handled and are disappointed to hear you were not satisfied with your final mowingI've personally made sure your account has been credited and can confirm it currently has a $balanceThank youBest Regards, [redacted] Director of Operations

We have worked with this person to remedy the issue Per our agreement, we purchased and delivered a brand new tree We have attempted to contact her several times to ensure that it was satisfactory, but we have not yet heard back from her

Hi ***, First off I'd like to apologize for the terrible experience you've had with LawnStarterI am sorry that the work was never completed and that you had such a hard time getting a refund from usI'd like to confirm that your refund to your credit card was processed on August 9th and should have hit your credit card alreadyIf not, I ask that you please contact me directly at [redacted] and I'll push another refund right awayThank you and I hope that we can better serve you in the futureBest,Jake [redacted] LawnStarter

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. If I have not received my refund within 7 days, may I contact the BBB to let them know the situation is unresolved? Would this restart the complaint?Thank you for helping me with this situation. Regards, [redacted] ***

Complaint: ***
I am rejecting this response because:True, I have rated them five stars in the past because they came out and MOWED the lawn spent the time here- they EDGED, they BLEW THE GRASS off the sidewalks and they always did a good job, or you would've heard from me sooner and I wouldn't of given them five stars This should NOT even be a talking point in this conversation I am not talking about their previous mows, I'm talking about the last mow I am a stay at home mother I was sitting on the couch as soon as I heard the lawn mower start I put the doggie door down and in less than five minutes they were gone and sending me a text to RATE the jobI cannot rate a job that was not done!! Not wanting to do something bad to my grass is a crock! you couldn't even tell they were here and pushed a lawnmower anywhere, because they didn't!! If you want to put someone back on the schedule you could've waited till the following week when the lawn would need mowing And I am paying for the service and if my grass is burnt and hasn't grown a fourth of an inch and I request that you don't come out and mow that should be respected I didn't hire you to worry about the condition of my lawn I hired you to mow my grass period! My lawn looked exactly before they came and spent to minutes here Because they didn't do anythingI know when they mow how long it takes I hear the edger then I hear the blower because I'm sitting right here by the door and they did NONE of that I will never recommend your business to anyone and a matter fact I will tell people to stay away from your business You are a company that rips people off and makes up excuses for poor service!
Regards,
*** ***

Hello *** My name is *** and I'm one of the owners of LawnStarterPlease accept my sincerest apologies for this issue - our team absolutely did not mean for money to be withdrawn without your consentThis is not characteristic of the way we do business and we always do our best to be
upstanding, I am sorry that your experience has been anything but great. I reviewed your account and can see that one of our team members did not handle your cancellation as quickly as it should have been handled, resulting in that extra chargeAs of yesterday, I can also see that we have processed a refund that you should see return to your card within 7-business daysThat refund should also be indicated in your billing history in your LawnStarter account. Thank you again for giving us a try and I'm truly sorry that we were not able to meet your expectations. Best,***

Dear *** *** The team here at LawnStarter has reviewed your dispute with us and would like to offer our sincerest apologies for the way in which it was handledYour service should have been refunded in a more timely manner and we apologize that it was not resolved as quickly as it should
have beenWe have made sure your disputed charge has been approved and refunded. Again, please accept our sincerest apologies for the way in which this was handled, it does not represent the way we at LawnStarter strive to work with our customersThank you. Best,*** *** Director of Operations

Hi ***, I am the Director of Operations here at LawnStarter and have reviewed your case in detailI'm quite disappointed to hear that you have any questions about the pricing and quality of service we have providedI'd like to assure you that we work very closely with TruGreen to give our
customers accurate pricing and at no point intended to mislead you or any of our other customers about the price of serviceI'm also quite disappointed to hear that you're not pleased with the level of service delivered as we have many satisfied lawn treatment customers throughout the Orlando areaIn an effort to respect your concerns with the service I've approved your dispute of the charge for lawn treatment and you should be refunded in fullI'm sorry to hear we couldn't meet your needs but want to assure you that we strive to conduct our business in a professional and transparent wayPlease feel free to contact the LawnStarter team should you have any additional questions about the serviceThank you. Best,*** ***Director of Operations

I am the Director of Operations here at LawnStarter and have reviewed your complaint and case in detailI deeply apologize for the significant amount of time it took to resolve the issue and take full responsibility for not being able to come to a resolution sooner. I hope you found the repair
of your gate on August, 26th to be up to your standardsMy team last reached out to you on August, 29th to make sure you were fully satisfied with the quality of the fix providedShould you have any questions or concerns please feel free to reach back out to our team and we'd be more than happy to assistThank you and please accept my apologies for the delay in resolving your situation. Best,*** ***Director of Operations

Dear ***, I am the Director of Operations here and have reviewed your complaint carefullyFirst, I’d like to apologize that you had a less than stellar experience with our companyWe pride ourselves on creating a great experience for both our customers and providersAfter reviewing your
complaint, however, I do believe that every policy was followed as appropriateIn order to provide the best price to our customers we have to maintain a consistent schedule for our providers and can only offer a limited number of skipped servicesI noticed you chose to skip services for the entire month of July, which unfortunately limited your ability to skip services in AugustIf you had wanted to continue to only receive services on a monthly basis we do offer that frequency in your city and would have happily switched your schedule at your requestI also reviewed your claim that we serviced your property more frequently than every two weeksOur goal is to serve our bi-weekly customers every other week, even when weather occursYour service was unfortunately rescheduled due to weather and our crew mowed you as soon as they could, then followed up by mowing you on your regularly scheduled Tuesday - Wednesday slotThese services did occur less than days apart in an effort to keep you on your standard Tuesday - Wednesday schedule but did occur on alternate weeks Finally, our crews do their best to mow an appropriate amount each time they are scheduled to visit as part of your subscriptionWe believe the crew did their best to service your lawn as scheduled while striving to not damage the lawnI can also see that you’d rated your crew stars on the prior service and we believe they did their best to service your lawn as neededBased on my review of the situation I unfortunately cannot offer you a refundThe crew came on a bi-weekly basis and did render the mowing as promised as part of your scheduled servicesIf you’d like to start your service back up with us though I’d be happy to give you a $credit toward your first return mowingPlease let me know if you’d like to pursue thisThank youBest,*** ***Director of Operations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,
*** ***

Hello ***, I would like to sincerely apologize for the issues you've had with our serviceThe experiences you've described are not the kind we hope to create as a company, I am so sorry for your inconvenienceSometimes our crews do make mistakes and we've taken action with the crews who
serviced or did not service your property to make sure they do not make these sorts of mistakes again. I want to confirm with you that we did not process any charges to your credit cardIf there are any charges that do appear we can have those refunded as soon as possible. We are constantly trying to improve our service and again I'd like to extend my sincerest apologies for your experience with usSincerely, *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

We have worked with this person to remedy the issue.  Per our agreement, we purchased and delivered a brand new tree.  We have attempted to contact her several times to ensure that it was satisfactory, but we have not yet heard back from her.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Hi [redacted],  Thank you for letting me know you haven't received the refund. I took a deeper look into the situation and it seems that our customer service agent only put a credit on your account, which would stay in the LawnStarter system, and did not actually process the refund. I'm processing the refund for you right now. It may take 7 days to appear on your statement and I'd appreciate it if you let me know once you received it. Thank you.  Best,[redacted]

Hi [redacted], We apologize for the way in which your service issue was handled and are disappointed to hear you were not satisfied with your final mowing. I've personally made sure your account has been credited and can confirm it currently has a $0.00 balance. Thank you. Best...

Regards, [redacted]Director of Operations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]