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Lawn Care Equipment Co

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Lawn Care Equipment Co Reviews (1)

Initial Business Response / [redacted] (1000, 5, 2015/06/09) */ Customer lives about three hours away from our store, when he called in to order a deck shell our staff member [redacted] had to call the distributor to see what the process would be for this kind of orderIt is not every day that a customer from out of town orders such a large ticket itemWe are a new dealer to Gravely this season and have never ordered a deck shell before, so we truly did not know how long the order would take, as it would be coming from a truck line and not considered a parts orderWe do require payment upfront for special orders, so we had the customer mail in a check before the deck was orderedWhen the process took longer than the customer was willing to wait, he called in and cancelled the orderAt that time we wrote void on his check and mailed it back to himThe check was NEVER cashedCustomer should be able to check with his bank and see just thatCustomer states he never received the voided check, however it would be very possible to look at his banking information and notice that a balance was NEVER deductedIf the customer would like to contact us with his bank information, we will pay out of pocket the fee to have a stop payment issued for him- again, on the check that was never cashedCustomer is requesting a refund on funds that were not deducted at any timeTherefore, there is no refund, as no payment was ever madeThis is something that is very clear on banking statements [redacted] did call customer after hours to address his concernsThere is nothing more as a business that we can do on funds never processed to someone out of town than to offer to pay the fee for a stop payment on the check

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