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Lawn Care Services, LLC

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Reviews Lawn Care Services, LLC

Lawn Care Services, LLC Reviews (3)

This customer ordered an item which was out of stockOur customer service agent followed protocol and informed the customer right away that the item was out of stock and sent her updated images and details of the item which was in stockThe order was put on hold and the customer was not charged
The customer indicated that she wanted the item which was out of stockWe informed the customer that we could not ship her the item that was out of stock because it was discontinued and we do not stock it anymoreThe customer did not want the item we did have in stockThe customer's desired settlement of receiving the charm bracelet that she ordered can unfortunately not be fulfilled because we no longer stock the itemAt no time was the customer misled into purchasing something they did not orderWe did apologize for the inconvenience and hope to continue earning our customers' loyalty in the future. In Conclusion:The customer was informed right away that the item she desired was out of stockThe customer was sent new updated information of the item that we did have in stockThe customer refused the item we had in stockThe customer was not charged for the purchase and the order was cancelledThe out of stock item information has since been removed from the website.In the future we encourage our customers to e-mail us any concerns at customerservice@***Thank You-***

I do not wish to purchase the item the business claims to have offered as a substitute. In the emails I provided, the business clearly stated the image of the item I purchased changed then clearly stated the description of the item also changedThe business never said they had another item as a substitute but attempted to switch an item of lesser value than the one I saw and ordered on their website (the picture sent in the email shows a bracelet with fewer charms and therefore weigh less than half then the original).As it is after Christmas and the business does not to appear to be honest, first in trying to pass on an item of lesser value for the one I ordered and second in lying in their statement that they offered a substitute when the emails truly show otherwise, I do not wish to purchase the substitute item.I opened this claim as I believe businesses should have stock on hand or note otherwise, and not try to pass another item as the one sold.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The business stated that they did not try to substitute another item for the item pictured. I have attached the original item page which shows the image and description. The business did email me that the item I ordered was not in stock but did not mention a substitute. Rather, stated that it was out of stock and would ship out on January ***. They also stated that the image was outdated and sent an image of a much smaller bracelet. When confronted about switching the purchased bracelet with a completely different one, the business responded that the image and description are incorrect and that they were in the process of updating the page. At no time did the business mention sending a substitute bracelet for the out of stock bracelet. The business seemed to want to pass the new image as the bracelet I had purchased. I am attaching the entire email conversation so as to confirm the true correspondence between the business and me
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
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Address: Kuna, Idaho, United States, 83634

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