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Lawn Company Inc. T/A Colonial Land Design.

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Lawn Company Inc. T/A Colonial Land Design. Reviews (7)

Date: 12/11/17To whom it may concern,[redacted] from [redacted] called on Interstate to send a technician out to N. Brunswick, NJ, 12/01/2017 at 9:30 am for a truck tire. His name/Drivers name, phone number for both, address of the breakdown location, year and make oi the truck, email tor...

the bill to be sent and form of payment which was credit card was all given at the time of the call. [redacted] asked for the price to be given for the tire upfront and the call was disconnected. My dispatcher, Aja W[redacted], called [redacted] and gave him the price for the tire, which was $248.29. He okayed running the card for the tire upfront. Tire was replaced and unit was repaired.We have been burned by very many companies in the past, paying for parts and then they cancel or simply do not want to pay for the part after we paid for it. So it is mandatory for all dispatchers to get payment for any parts upfront. And this has been our policy for some time now.At any rate, [redacted] called back at 4:30 pm after payment was made and complained about the total bill to my dispatcher, Anya S[redacted], which was $775.54. Which means [redacted] paid $497.55 for labor, travel and fees for the credit card use. [redacted] even stated in his statement that one customer charged $250 for a tire and $200 for the service. That shows you that [redacted]was aware of service fees along with any parts.However, my dispatch Anya, S[redacted] expressed to him to call accounting on the following Monday tor any payment issues, since this was after 4:00 pm on a Friday and the accounting department was closed. [redacted] never called to discuss anything with accounting. We would have been more than happy to speak with [redacted] and come to some sort of agreement in thismatter. This was nothing but a big misunderstanding in pricing and rates.Every road service company has some sort of fees for labor and travel. No different it you take your personal car to a shop. You do not pay for just the part and have labor fees waived.  [redacted] is in the trucking business and is aware that there are not only labor fees but also travel fees for emergency road service. Ex: You would not buy a shirt at [redacted] without looking at the tag for the price, before reaching the register. Road service is no different.Invoice# [redacted]Location: [redacted] US-*, North Brunswick Township, NJ [redacted]Unit#: [redacted] InternationalTag# [redacted]: PAVIN# [redacted]Mileage: 350144issue: [redacted] (good used one) just need 1DOS: 12/01/2017Paperwork attached:1. The original invoice of work done2. Copy of the original receipt when the credit card was ran3. The paperwork of when the call was initially taken4. Credit Card Authorization Form filled out by the customerThank you.Dawn J.

To whom it may concern,[redacted] from [redacted] called for road service on a tractor trailer on 11/13/17. Mytechnician went out to the scene and spent 4 hours trying to get the part needed for the unit. Mytechnician took the VlN# from the door of the unit to be worked on and headed to 3...

[redacted]
[redacted], 2 [redacted] stores, [redacted]store and 1 [redacted] store and never found the part needed. We had absolutely no issuesobtaining payment from the customer at the end of the service call.On 12/13/17 betweent 2:30 pm- 1 :00 pm, someone by the name of [redacted] called the accountingoffice. She stated her concerns of the unit not being repaired and I did my best ataccommodating her. I first thought it was odd that it was a month later and someone was justcalling about the situation. She told me she had a bank statement and was unaware that wewere paid anything. We have a call out fee and road service part to port fees as such everyemergency road service company does. Not to mention the amount of hours the technicianspent looking for the part aside of travel time.However, I called my technician on a recorded conference call with [redacted] on the line as well.He recapped his every move the day of service. When I spoke to [redacted] she stated she sawthe technician and spoke with him at the time of service. My technician told her he never sawher before, not one time and was not sure who she was. He stated there was no one on scenewhen he arrived and he had to wait tor the driver to come bring the keys. If she saw thetechnician then why would she let him sit there for half hour waiting for keys to a unit withoutsaying a word? [redacted] sat on the phone quiet at this point, so I asked [redacted] for any rebuttaland she continued to speak about a refund. Another odd moment.My technician also mentioned to her that he got the VlN# from the door of the unit and it did notmatch the registration that was with the unit. The technician did not write down the wrong VlN#.I went over the VlN# with [redacted] via phone and we had the same exact VIN# that she had.There was a paper that one of the part stores gave my technician with a VIN# on there thatmatched an entire different unit ([redacted]). [redacted] thinks my technician was looking forthe part with this VlN# that the part store gave him and I told her numerous times that this wasnot true. My technician did nothing with this paper but hand it to one of the guys on scene. Hedid not look for the part wit this VlN#. If you look at the call taken sheet it has the VlN# from thedoor of the unit that the technician gave my dispatcher at the end of the call and we placed it onthe invoice as well.The recorded call ended with me trying to satisfy [redacted] with a refund, taking the 2.6 hours off ofthe bill and making it just with the 2 hour minimum. At first she stated, whatever we could dowould be appreciated but then she kept talking about him not doing anything to the unit. l hadto explain to her that the technician spent 2 hours in travel time and 4 hours looking for a part.That is 6 hours total and she gave no thank you or sympathy to the technician at least trying hisbest to help them with their unit. Fuel and time was used during this time. She ended up tellingme that she was going to dispute the bill and at this time l simply did not feel there was anythingelse to speak about if that was what she was going to do. Two days later l receive a letter fromthe Revdex.com.As stated before, ALL CALLS are recorded. l just thought it was weird that [redacted] never calledfor a complaint at all. Just [redacted], which was a month later.Thank you,Dawn *. J[redacted]

January. 13, 2016To whom it may concern,I would have loved to resolve this issue with [redacted] from the company [redacted], but he is sticking to what his driver, [redacted] is telling him and we are sticking with our technician. The bill was made low for their convenience.Any questions or concerns,...

please feel free to contact me, ###-###-####, ext. [redacted]Thank you,Dawn J.General Manager

This is the second time I have rejected the response from the business. They caused the hydraulic leak and I am just seeking reimbursement for the spill. We did not call them back out as they were not able to do the first service and we did not have to call them back for the spill. I need this resolved regardless of opinions on the matter. This was done by their company and I have just been seeking reimbursement for the clean up. Please let me know if anything further is needed.

March. 1, 2017Revdex.com,I understand [redacted]'s concerns and definitely sympathize with what happened on scene. I have tried accomadating [redacted], directing her to the sub-contactor who was on scene for more information on this case. He stated that he never received a phone call from her at allI did not know [redacted] could not reach the sub-contractor until I received a letter from Revdex.com. I do not mind helping her get in contact with him and most definitely would have done so had she reached back out via email/phone. It is my job to assure that all customers are happy in whatever way possible.At any rate, I tried explaining in my last rebuttal that we are not sure who or what caused this leak, for the leak was not present when the technician was on scene. I would like to work with [redacted] to get this resolved. We most likely can do a three-way call with her driver and/or the technician.I understand her frustration, but I believe we should look into facts first before accusations. Somehow the facts of where this leak came from are not adding up. I cannot approve a full reimursement for a 1099 sub-contractor, but as I am apart of the company he is contracted with, I can help guide her in any way possible to resolve this information.Thank You,Dawn J.

February. 16, 2017I am not sure who [redacted] spoke to prior to the month of January 2017, but it certainly was not me. My first email from [redacted] was on Friday, January. 13, 2017. I had a birthday on January. 20, 2017 and was out of the office majority of the following week, so I did not reach...

back to [redacted] until Monday, January. 23, 2017 when I returned to work.The job was called in to retract the hydraulic slide outs on a RV. The outcome of this job had nothing to do with our technician having the “skills” to do the job. Every job cannot be performed on the side of the road as tools are limited. This particular job needed a shop setting because the entire bottom piece required replacement. Manufacturer walked our technician through troubleshooting and suggested no repair to be done as it seems the issue is internal and removal of the bottom piece could cause major damage and the camper would not be mobile. We then closed the job out and the technician left the scene.I spoke to my technician and he gave me further details. It was a 5th wheel camper and he could not get to the hose and there was no leaks on the outside of this camper. While our technician was on scene he stated the driver continuously refilled the hydraulic fluid to help get the slides to move, He says it might have been dripping on the panel and most likely eventually collapsed. If this is the case, the collapse did not happen while he was on scene.I had questions for [redacted] (as you will see in the email provided) as to why Interstate w’as not called back out to clean up this spill. We come out for free for anything we might have done incorrectly. If the date of service as 11/9/16, then why was Interstate first contacted on 11/21/16 as she stated?[redacted] also stated I claim to be General Manager, when that is in fact my title and it also states that in the signature area of my emails that I have provided.Not sure why my technicians calls are not being answered. I literally just spoke to him not even 10 minutes ago to get ftiore information and he answered.I also do not understand why [redacted] stated that I “refuse” to talk on the phone. My extension is in my email and she has never yet to dial it once. She contacted me through email, so I simply respondedthrough email. I have no choice but to answer all calls (which are recorded) because it is my job to do so. I never ceased communication at all. I simply just answered all of her questions to the best of my ability and she repeatedly re-asked each question via email and I simply just re-answered them. She never stated she had a hard time reaching the technician and never stated she tried to call me or even mentioned that she wanted to speak to me via telephone. The next course of action was a letter from the Revdex.com.Paperwork attached:1.The original invoice2.Emails transpired between [redacted] Neeman and myself: Emails are printed backwards so start at email # 1 and finish at email # 6.1 have jotted down which to read first between 1 and 6. All of the emails are dated and time stamped, which also shows I was in constant reply and very attentive to [redacted] as she searched for answers.3.The paperwork of when the call was initially takenThank You,Dawn . J

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because of a few statements that were made by Interstate. The first reason would be because I asked the dispatcher a couple times if my total was $248.00 plus 3.99%. She said yes that would be the total charges. All the other places that I called were quoting me on a new tire not a used tire. Our company has affiliations with tire shops and repair shops in our area and one of them was willing to drive to our location and service our truck, however it was a few hours before they could get to us. So to pay $248.00 and get my truck back on the road was well worth it. The grand total price of $775.54 is outrageous for a used tire installed. As a business owner, I have no intention of "burning" this company. They quoted a price and that price should be honored. At no point in our conversation did the dispatcher discuss a port to port charge. This service was done on a Friday, I called Interstate within minutes of receiving an email with the invoice. We requested an invoice at the time of service and was told it would be emailed. When I did call Interstate, I felt dismissed and pushed off to accounting. If you are able to charge my card, you should be able to address my concerns with the charge. I was emailed a credit card authorization form, as shown in their response, there was no total or information on port to port charges. We also own a roadside division for our company, our customers are told up front of all fees and are provided receipts at the time of completed service. The customers are also charged one time for their service, we do not charge two separate times, once for parts and once for labor. As stated in our previous response, we have no problem paying the agreed upon amount of $248.00 plus 3.99%.
Regards,
[redacted]

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Address: PO Box 299, Richwood, New Jersey, United States, 08074

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