Lawn Company IncT/A Colonial Land Design

This is the second time I have rejected the response from the businessThey caused the hydraulic leak and I am just seeking reimbursement for the spillWe did not call them back out as they were not able to do the first service and we did not have to call them back for the spillI need this resolved regardless of opinions on the matterThis was done by their company and I have just been seeking reimbursement for the clean upPlease let me know if anything further is needed

Date: 12/11/17To whom it may concern, [redacted] from [redacted] called on Interstate to send a technician out to NBrunswick, NJ, 12/01/at 9:am for a truck tireHis name/Drivers name, phone number for both, address of the breakdown location, year and make oi the truck, email tor the bill to be sent and form of payment which was credit card was all given at the time of the call [redacted] asked for the price to be given for the tire upfront and the call was disconnectedMy dispatcher, AW [redacted] , called [redacted] and gave him the price for the tire, which was $He okayed running the card for the tire upfrontTire was replaced and unit was repaired.We have been burned by very many companies in the past, paying for parts and then they cancel or simply do not want to pay for the part after we paid for itSo it is mandatory for all dispatchers to get payment for any parts upfrontAnd this has been our policy for some time now.At any rate, [redacted] called back at 4:pm after payment was made and complained about the total bill to my dispatcher, Anya S [redacted] , which was $Which means [redacted] paid $for labor, travel and fees for the credit card use [redacted] even stated in his statement that one customer charged $for a tire and $for the serviceThat shows you that [redacted] was aware of service fees along with any parts.However, my dispatch Anya, S [redacted] expressed to him to call accounting on the following Monday tor any payment issues, since this was after 4:pm on a Friday and the accounting department was closed [redacted] never called to discuss anything with accountingWe would have been more than happy to speak with [redacted] and come to some sort of agreement in thismatterThis was nothing but a big misunderstanding in pricing and rates.Every road service company has some sort of fees for labor and travelNo different it you take your personal car to a shopYou do not pay for just the part and have labor fees waived [redacted] is in the trucking business and is aware that there are not only labor fees but also travel fees for emergency road serviceEx: You would not buy a shirt at [redacted] without looking at the tag for the price, before reaching the registerRoad service is no different.Invoice# ***Location: *** US-*, North Brunswick Township, NJ ***Unit#: *** InternationalTag# [redacted] : PAVIN# [redacted] Mileage: 350144issue: [redacted] *** (good used one) just need 1DOS: 12/01/2017Paperwork attached:The original invoice of work doneCopy of the original receipt when the credit card was ranThe paperwork of when the call was initially takenCredit Card Authorization Form filled out by the customerThank you.Dawn J