Lawn Company T/A Colonial Land Design.

January13, 2016To whom it may concern,I would have loved to resolve this issue with [redacted] from the company [redacted] , but he is sticking to what his driver, [redacted] is telling him and we are sticking with our technicianThe bill was made low for their convenience.Any questions or concerns, please feel free to contact me, ###-###-####, ext***Thank you,Dawn J.General Manager

February16, 2017I am not sure who [redacted] spoke to prior to the month of January 2017, but it certainly was not meMy first email from [redacted] was on Friday, January13, I had a birthday on January20, and was out of the office majority of the following week, so I did not reach back to [redacted] until Monday, January23, when I returned to work.The job was called in to retract the hydraulic slide outs on a RVThe outcome of this job had nothing to do with our technician having the “skills” to do the jobEvery job cannot be performed on the side of the road as tools are limitedThis particular job needed a shop setting because the entire bottom piece required replacementManufacturer walked our technician through troubleshooting and suggested no repair to be done as it seems the issue is internal and removal of the bottom piece could cause major damage and the camper would not be mobileWe then closed the job out and the technician left the scene.I spoke to my technician and he gave me further detailsIt was a 5th wheel camper and he could not get to the hose and there was no leaks on the outside of this camperWhile our technician was on scene he stated the driver continuously refilled the hydraulic fluid to help get the slides to move, He says it might have been dripping on the panel and most likely eventually collapsedIf this is the case, the collapse did not happen while he was on scene.I had questions for [redacted] (as you will see in the email provided) as to why Interstate w’as not called back out to clean up this spillWe come out for free for anything we might have done incorrectlyIf the date of service as 11/9/16, then why was Interstate first contacted on 11/21/as she stated? [redacted] also stated I claim to be General Manager, when that is in fact my title and it also states that in the signature area of my emails that I have provided.Not sure why my technicians calls are not being answeredI literally just spoke to him not even minutes ago to get ftiore information and he answered.I also do not understand why [redacted] stated that I “refuse” to talk on the phoneMy extension is in my email and she has never yet to dial it onceShe contacted me through email, so I simply respondedthrough emailI have no choice but to answer all calls (which are recorded) because it is my job to do soI never ceased communication at allI simply just answered all of her questions to the best of my ability and she repeatedly re-asked each question via email and I simply just re-answered themShe never stated she had a hard time reaching the technician and never stated she tried to call me or even mentioned that she wanted to speak to me via telephoneThe next course of action was a letter from the Revdex.com.Paperwork attached:1.The original invoice2.Emails transpired between [redacted] Neeman and myself: Emails are printed backwards so start at email # and finish at email # have jotted down which to read first between and All of the emails are dated and time stamped, which also shows I was in constant reply and very attentive to [redacted] as she searched for answers.3.The paperwork of when the call was initially takenThank You,Dawn J