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Lawn - Corps

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We have been in business for over 25 years and our policies and winter schedules have always remained the same.  We have limited pickups in the months of December thru February.  We actually tried to compensate for mother nature and did extend our service one extra week 2 years ago. ...

We work with yard waste removal so all is seasonal with respect to mother nature.  We have these dates set in place well in advance for this reason.  We have always stated there will be no refunds unless moving out of our service area, which is stated on the attached guidelines as well.   We have over a 3000 person client base that receives these same notices of schedule with their yearly renewals, a reminder email before the winter schedule starts, and it is available on our website.  It is not possible to change dates just for one person and still be able to notify others of this with in a days notice.  Also our employees work by these dates to so that is why there are presets to our schedule well in advance. I have attached a copy of what our client received as well as he received a reminder email sent on 12/4/16 by us to this effect.  We are sorry that this has inconvenienced our client, however we feel  we provide an excellent service 44 weeks out of the year and we have met our responsibility more than enough with notifications to this effect.   Thanks for your time.Sincerely, [redacted], Office Manager

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