RE: Consumer Complaint #[redacted] Thank you for contacting us about the complaint filed by the [redacted] family. The individual joined on 3/7/17 at which time an email address was manually entered incorrectly by the member or member’s family. As is customary, four emails were sent with new member...
pertinent information; however, they went to the incorrect email address. On 3/13/17, we received an email from [redacted] [redacted] inquiring about her login information. On 3/16/17, we responded that morning prior to your complaint being sent to us. We are in our busy season and the email address that was contacted has an auto-reply that indicates due to our busy season, response time is somewhat delayed and we appreciate their patience. We do apologize that it took a few days to respond. The “service” that was purchased is a lifetime membership to the organization where the individual will have access to scholarships and programs at the national level as well as at the local chapter level. The membership was correctly bestowed on the individual and has all rights and privileges pertaining thereto. We regret that the individual did not properly receive login credentials but that was outside of our control even though it has been corrected. We have not received a request for a refund from the member. We welcome the member to contact us with other concerns they may have. However, a claim that we have not delivered on the services promised is not accurate. We have since updated the email address listed in her record and have provided the member with the login information to the membership portal to the updated email address. We believe that the errors that occurred were not the fault of our organization, that we responded in a timely manner, and have taken the steps necessary to remedy the situation. For these reasons we respectfully dispute the claim made by the member and believe it would be unfair to judge the organization based upon this situation.
RE: Consumer Complaint #[redacted] Thank you for contacting us about the complaint filed by the [redacted] family. The individual joined on 3/7/17 at which time an email address was manually entered incorrectly by the member or member’s family. As is customary, four emails were sent with new member...
pertinent information; however, they went to the incorrect email address. On 3/13/17, we received an email from [redacted] [redacted] inquiring about her login information. On 3/16/17, we responded that morning prior to your complaint being sent to us. We are in our busy season and the email address that was contacted has an auto-reply that indicates due to our busy season, response time is somewhat delayed and we appreciate their patience. We do apologize that it took a few days to respond. The “service” that was purchased is a lifetime membership to the organization where the individual will have access to scholarships and programs at the national level as well as at the local chapter level. The membership was correctly bestowed on the individual and has all rights and privileges pertaining thereto. We regret that the individual did not properly receive login credentials but that was outside of our control even though it has been corrected. We have not received a request for a refund from the member. We welcome the member to contact us with other concerns they may have. However, a claim that we have not delivered on the services promised is not accurate. We have since updated the email address listed in her record and have provided the member with the login information to the membership portal to the updated email address. We believe that the errors that occurred were not the fault of our organization, that we responded in a timely manner, and have taken the steps necessary to remedy the situation. For these reasons we respectfully dispute the claim made by the member and believe it would be unfair to judge the organization based upon this situation.