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Lawn Doctor of Livingston/Short Hills

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Reviews Lawn Doctor of Livingston/Short Hills

Lawn Doctor of Livingston/Short Hills Reviews (2)

Review: I did not approve the Fall seeding service, but they came and did it anyway and are attempting to charge me the $160 for the service. They called me to ask if I would like the service, I said I wanted to think about it and to have them call me back. They called me back with an automated message stating that they were looking for a confirmation on the service date. I chose not to call them back since they didn't have a confirmation, I would have believed that they would not have performed the service. After the service was performed, I surveyed my lawn and their machine had ripped apart my sprinkler system. They never spoke on the phone regarding any warning of the service potentially destroying any part of my property, if they had, I would have declined immediately as some of my sprinkler heads are high above the ground level. Only after the service was performed was I given information about the service which then stated that they have no responsibility for damaged sprinkler heads or pipes.Desired Settlement: I will not pay for this service and Lawn Doctor should pay to fix the 10 ft of pipe and sprinkler head by which they have now destroyed. In addition, after fixing the damaged area, re-seed for new grass growth.

Review: Back on June,2013 I was looking for fertilizer company for my lawn at [redacted] . I called Lawn Doctor for Quote and send me the quote first session $26 , and the rest for $56 without Tax , I did call anther company called Holiday INN and give me the quote for $33 dollars for all the session . I did contact Lawn Doctor again and give them the compete price to see if they can beat it, but they told me will contact you, and they insist to find out the compete company.

I did notice they start the first session ( find the [redacted] home ) I did contact them ,and let them known I didn’t approve that or ,sign any agreement to continue , but more they start the second sessions ,and they send me the [redacted] for $93.83 .

Customer # [redacted]

Invoice # [redacted]

Lawn Doctor [redacted] I didn’t approve any of this treatment, or sign any agreements.

Now I do have a [redacted] from them indicate 56 days late.

I kept call them, and they let me know they will get back to me from the manager , they never get back to me .

I need to resolve this issue for [redacted] me $93.83 without my consent or approval, or sign agreementsDesired Settlement: what I am looking resolve the issue of [redacted]ing me $93.83?

they done it without consent or sign aggrement

Business

Response:

Please be advised that the above individual received a post card offering the 1st application of the FullNeed Maintainer Care Program for $29.99 (PLEASE REFER TO ENCLOSED COPY). Upon calling into our office and ordering the service on 6/6/13 Mr. [redacted] was provided the price for the annual program. The remaining 5 applications would be at the regular rate of $56.00 (all prices subject to sales tax).

Mr. [redacted] services began on 6/18/13 (Early Summer) 7/23/13 (Mid-Summer), both of which were verbally approved prior to their being performed. He was provided both automated calls and a call from the service specialist.

Furthermore, despite the early cancellation of services, we have not charged Mr. [redacted] the Full price for the 1St application (bal $119.84). For good-measure and with the understanding that there may have been some confusion on his part, we’ve still honored the discount for the application and the total due was &93.83. I does not appear the the balance of 93.83 was paid in full on 9/0/2013. In addition, we do not price match"Holiday Inn" as our services are by no means similar. Nor do we price match without a competitor’s quote in writing.

We apologize if there was any confusion on Mr. [redacted]’s part, we do hope that in the future Mr. [redacted] will reconsider Lawn Doctor as his lawn care provider. At this point we will consider this matter closed as nothing further is requested, nor implied.

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Description: Lawn Maintenance

Address: P.O. Box 210, Ewan, New Jersey, United States, 08025

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