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Lawn Doctor of Long Island

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Lawn Doctor of Long Island Reviews (2)

We were there to treat trees and shrubs having issues. The shrub in question wasn't even treated as it's of a variety that doesn't have issues. However, the same liquid mix was used to treat numerous shrubs on the property and that is the only shrub having an issue. Other shrubs of the same variety...

are fine. John is making the assumption that "[redacted]" Explained that we would not charge for the treatment since he was dissatisfied, a savings of $75. In addition, while not obligated to do so, we offered a credit of $100 on his account as he's a long standing customer. We've evaluated the cost of the replacement, and despite the customer's contention that it is a $600 shrub, it is readily available at local garden supply stores for under $100. He is making a blanket assumption that that one tree was affected when in fact, (I) it was healthy so it wasn& [redacted] sprayed, and (ii) the treatment mix was applied to not only 20-30 shrubs on his property that are fine, but was used throughout the day to treat 15 other customer's homes that have not reported any issues at all. This problem could have been caused by numerous environmental factors and it's not likely caused by anything done by our Company

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 The company is making an excuse as to not be responsible. Bottom line, the employee made a mistake, sprayed the tree that shouldn't have been sprayed, my tree died, and they are denying it. As to the cost, true you can buy a smaller, mass grown specimen, but I purchased mine from a nursery, and it is three times the size as they sell at home improvement stores. I assure you, the tree was blooming beautifully, then they sprayed and in two weeks it died! I have no reason to lie, I used to be in the same business years ago, I know what a burned out tree looks like. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

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