Mr [redacted] called the office to say he received a bill but did not authorize serviceHe had been a customer since and it was explained to him that we are a continual service provider, as written on all of our correspondence and invoicesHe requested that the account be cancelled, we agreed and cancelled the account, however he was still responsible for paying ? for the first application since he did not call the office prior to the application to cancel serviceHe began using foul language and made threatening statementsOur policy is that we can end a phone conversation, if the customer is verbally abusiveI am attatching his invoice that shows the treatment that was done, as well as it stating in two different places on the invoice to call the office to cancel account or to make changes to the accountWe send out a prepay letter every year to give our customers a reminder that we will be coming and their scheduled services for that year as well as a chance to save 7% if they pay for all treatments for that yearIt also states that you will have to call the office to cancel service or to make any changes to the accountWe always try to be understanding with our customers and we are always open to credit a charge off of a customers accountWe take pride in our old fashioned custoner service and personal attention to our customers, however we do not tolerate verbally abusiveness from a customer so once a customer does become abusive we try to get them to calm down, if we can not then we end the conversation, many other companies have that same policyI am sorry that Mr [redacted] was not satisfied with the service we provided, but we did not know he was not happy with the service until 2/16/when he calledTell us why here
Mr [redacted] called the office to say he received a bill but did not authorize serviceHe had been a customer since and it was explained to him that we are a continual service provider, as written on all of our correspondence and invoicesHe requested that the account be cancelled, we agreed and cancelled the account, however he was still responsible for paying ? for the first application since he did not call the office prior to the application to cancel serviceHe began using foul language and made threatening statementsOur policy is that we can end a phone conversation, if the customer is verbally abusiveI am attatching his invoice that shows the treatment that was done, as well as it stating in two different places on the invoice to call the office to cancel account or to make changes to the accountWe send out a prepay letter every year to give our customers a reminder that we will be coming and their scheduled services for that year as well as a chance to save 7% if they pay for all treatments for that yearIt also states that you will have to call the office to cancel service or to make any changes to the accountWe always try to be understanding with our customers and we are always open to credit a charge off of a customers accountWe take pride in our old fashioned custoner service and personal attention to our customers, however we do not tolerate verbally abusiveness from a customer so once a customer does become abusive we try to get them to calm down, if we can not then we end the conversation, many other companies have that same policyI am sorry that Mr [redacted] was not satisfied with the service we provided, but we did not know he was not happy with the service until 2/16/when he calledTell us why here