Lawn Masters Lawncare, Inc.

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Complaint:
We did not say we didnt want it fixed, We just wanted it fixed professionally by a fence company because Michael told us he had never done it and didnt know howThat could have potentially led to more damageRegardless of who said what at the end of the day my fence is not like it was before the seperate times your guys pulled the links with the mowersI just want it fixed like it was before without the rebar bandaid thats not how it was and its not how I was told it would be doneWhy would micheal tell me numerous times he had a fence company on the way I the next few days when he hadn't even contacted anyoneHe also told me that he was told by the fence company they had been out here and fixed it when I asked when the fence company was coming he said "they have already been there, let me call them ill call you right back" and still have yet to receive call back
Brian ***

Our employee Mr. Joe [redacted] went out to mow the property beside Mr. [redacted] and his mower slid into a small portion of their fence. Mr. [redacted] spoke to Mr. [redacted] when it happened and Mr. [redacted] told Mr. [redacted] that it was fine that it was just a small area and that they were going to be tearing the...

fence down anyway. Mr. [redacted] is no long with our company due to him taking on a full time paid position with Climax Fire Dept. He is however willing to talk to anyone he needs to about that day and what was told to him about not repairing that fence. Mr. [redacted] did come back in the office that afternoon and tell us about hitting the fence but told us that Mr. [redacted] had told him that there was no need to repair it.  Three weeks later Mr. [redacted] calls the office and is very rude that no one has called him or come out to his house to fix his fence that was torn up. Kelly proceed to explain to him that we were notified that he told Mr. [redacted] that it didn't need to be repaired. He got louder that, wasn't true and that someone better come out and fix his fence.   Mr. [redacted] was sent out to Mr. [redacted]'s house so that he could assess the damage that was done to the fence. When Mr. [redacted] got to the house he found that it was a small spot in the fence that the bottom part of the mower had grabbed a hold of. Mr. [redacted] told him that he was getting a dog and he did not want it to get out of the hole. Mr. [redacted] also proceeded to inform Mr. [redacted] that on another occasion that a black guy mowing the grass in the rain hit is fence too and he didn't stop he just kept mowing. We spoke to the person in question and he swears and says he will testify that he never hit Mr. [redacted]'s fence. Our guys are not perfect, they have broken windows, glass doors, dented cars but they have always come back and told us or called us and let us know and we have taken care of it.   The fact that Mr. [redacted] said that we refused to fix or repair his fence is just a bold face lie. We went out to his house and fixed his fence with re bar the same exact way that he fixed a portion of his fence. While Mr. [redacted] was out there fixing it Mr. [redacted] told him that it was fine since that was the same way he had fixed it before. Not another word was heard out of Mr. [redacted] until this week when he called the office and said that he had talked to Mr. [redacted] earlier in the day (which he had not because Mr. [redacted] was in the office all day and he did not get a phone call from Mr. [redacted]) and that Mr. [redacted] was supposed to be talking to a fence company about fixing his fence. No one from our company has ever talked to Mr. [redacted] about a fence company fixing his fence.   Then on Thursday morning Mr. [redacted] bust open the office manager's door without her even knowing anyone was coming into the shop. He just went off about how he had been lied to about a fence company coming to his house and that he did not want Mr. [redacted] to come back out and fix his fence.   Then Thursday after noon Mr. [redacted] the owner gets a phone call from a Ms. [redacted] and she states that she is Mr. [redacted]'s girlfriend. She stated that we needed to give her our insurance information and have a fence company come out there to fix their fence. Mr. [redacted] proceed to tell her that her fence had been fixed but that he had a roll of chain link fence from where he drags baseball fields that he would be gals to cut off a 2x2 section and come wire it in. Her response to that was " So what is the landscape company a fence repair company now". We have offered to go out and fix the small area on top of what we have already repair but she refused. We do not really understand why they are calling us any way when they are not even the homeowners. The homeowners should be the ones that we should be dealing with and that would be Bunce Investments. They are just the tenants.  Pictures attached are before the repair was made, 2 of the repair that we did, and 1 of the repair that Mr. [redacted] did on another section of fence

We have fixed the fence the same way that the fence was previously fix in another spot whether by Mr. [redacted] or the actual home owner and we have offered to come out and fix the area of the fence by patching in a new piece of chain link fence that our owner knows how to do, however, Mr. [redacted]'s wife/girl friend told our owner no that she did not want him make that repair on the fence.

This business is not trustworthy! Signed up for regular biweekly service and constantly had to remind them to come out. Caught them billing us wrong once and gave them the benefit of the doubt. But then, we went on vacation and came back to a yard that hadn't been mowed in a month! When I called to complain, I was argued with and told that all of their trucks have gps tracking so they check in everywhere they have been and that they mowed just last week. If this is truly the case then this company has a much bigger problem with dishonest employees. I had to text in photographs of the grass, 15 inches, up to my knees, to get them to come out. To top it all off when I received the call in reply to the photographs there was no apology what so ever!!! and a revised bill was sent with the crew charging me for that day, nope no credit for the time missed, no apology given. Kelly is a horrible manager. Undoubtedly a family member with no business experience. They have lost my business and every one I talk to's forever!
Called back today to cancel service, explained why, still no apologies or remorse.