Lawn Medic

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me Regards, [redacted] ***

Good morning,Our records indicate that an employee of Lawn Medic spoke to the consumer on 1/15/and she authorized serviceHowever, I have credited the amount showing due, $as of this morning and the account now show's a "zero" balance dueI have also flagged the account not to contact her in the future.Thank you,Ross A***Office ManagerLawn Medic

Good morningThis account has been cancelled and the account reflects a "zero" balance dueSincerely, Ross A***Office ManagerLawn Medic

Good morning,In response to Mr [redacted] concern regarding the free fall aeration that was not completed: We did, unfortunately have an issue with an ex-employee in the fall of In our system it was posted that Mr [redacted] free fall aeration was completed on 8/11/It was later in the fall that it was brought to our attention that the ex- employee had posted jobs that he had not completedAt that point in season it was too late to complete the aeration that we thought had already been completed.Once it was determined that we had an employee that was being dishonest he was immediately terminatedLawn Medic has a strict code of conduct and again this ex-employee's actions do not reflect the almost decades of quality service that we have provided to thousands of customers throughout Indiana.We did commit to Mr [redacted] that we would complete the free aeration in the spring of However, we applied a pre emergent for crabgrass prevention on 3/13/By aerating the property at the time Mr [redacted] requested this would have broken the crabgrass barrier that we had applied in March and thus would have promoted a crabgrass issue that would have resulted in Mr [redacted] lawn being affected with crabgrass throughout the seasonMr [redacted] did request a specific day to have the free aeration completed and unfortunately we were unable to meet that request due to not having a technician in that area on that specific day.Lawn Medic is committed to resolving this matterWe would be happy to aerate the lawn at no charge for Mr [redacted] and we would also treat his lawn for the remainder of at no chargeAgain, this was a free aerationMr [redacted] did not pay for this serviceWe offered the free service and would be happy to fulfill our commitment to completing it and in addition we would treat the lawn for the remainder of at no charge

Good morning,First I want to apologize for the confusionThis is the first I have heard that there was issue with the serviceI have immediately credited the amount that was showing due, $This account is cancelled and now reflects a "zero" balance dueAgain I sincerely apologize for our mistakeSincerely,Ross A***Office ManagerLawn Medic

Dear [redacted] : Please find enclosed our refund check of $As discussed, we will do our best to have your lawn recovered by Labor dayIf not, we will continue reseeding/renovation until our goal is metAlso, if not recovered by Labor Day, Lawn Medic will likewise make an additional refund check to you Most Sincerely, Don Burton

I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowI cannot accept this response until I see resolution to the damage they have done to our lawnMoney back is nice but we also need the yard with green grass againI will forward you pictures in another email Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meBut bothers me that they lie,they never spoke with me.Still I have all my mental faculties Regards, [redacted]

Good morning,I have looked into this matter and this issue is entirely our faultI do show the notes in our computer as to what took place and the consumer is 100% correctWe did say that we would credit the account to a "zero balance" and unfortunately this information was not given to the office manager to process the creditAs of 10:am on June 22, this matter has been resolved and the account now reflects a "zero balance"I sincerely apologize for our mistake.Thank you, [redacted] ***Office ManagerLawn Medic

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below We have sold the house and would not need the service from this business anymoreThough the business claimed it is a free aeration, we decided to use their service by comparing their total cost of lawn treatment and aeration with same service quotes from other lawn service companiesAgain, the cost of aeration has been included and consideredNo matter which part you claim free, the total cost is what customers really careAs the business did not provide service as promised, even given three chances, they just deliver the serviceNow it is just too late, and the fault is clearly on the businessI did not think I should just let go of all my time wasted and my loss on the aerationAs I stated at the beginning, the only acceptable solution is a $compensation which is the average cost for an aeration Regards, [redacted] ***