Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
As depicted in this response, we send ALL of our customers a letter mailed "First Class" in early February that reflects your renewal process. In that letter we clearly state in bold character "To provide you with uninterrupted service this season, your treatments are scheduled to begin...
automatically in the spring"......this is a policy that has been extended to ALL of our customers for over the past 20 years. I am sorry that you had decided NOT to read your mail (this was clearly NOT an advertising piece) and furthermore decided to take your concerns to the Revdex.com as a means of resolution. If you had read the letter, you would've avoided this confusion and likely informed our office of your intentions earlier.Thankfully you are dealing with a private company who takes pride in our customer service, and who makes every attempt to effectively communicate with our customers in a manner to alleviate such issues. We will CREDIT your $108.00 balance, and hope that you understand our policy regarding service renewals.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
As depicted in this response, we send ALL of our customers a letter mailed "First Class" in early February that reflects your renewal process. In that letter we clearly state in bold character "To provide you with uninterrupted service this season, your treatments are scheduled to begin...
automatically in the spring"......this is a policy that has been extended to ALL of our customers for over the past 20 years. I am sorry that you had decided NOT to read your mail (this was clearly NOT an advertising piece) and furthermore decided to take your concerns to the Revdex.com as a means of resolution. If you had read the letter, you would've avoided this confusion and likely informed our office of your intentions earlier.Thankfully you are dealing with a private company who takes pride in our customer service, and who makes every attempt to effectively communicate with our customers in a manner to alleviate such issues. We will CREDIT your $108.00 balance, and hope that you understand our policy regarding service renewals.