Lawn Sprinklers By McCormack

This customer has been very unreasonableWe have responded in a timely manner every time that she has called for serviceThe irrigation system is very old and consistently has problemsWe also made it very clear that that the system was not professionally installed & recommended that it be replaced or upgraded as that would be more cost efficient than continuing to repair itWe did thoroughly check the system and make repairs as needed during the start upUnfortunately due to the age and condition of the system, it continues to have problemsAt the last time of service [redacted] was told that one of the zones has low pressureThis is due to roots squeezing the pipe that feeds that particular zoneShe was given an estimate to repair the problem and was not charged for a service callAs [redacted] of a respected and reputable company that has been in business for years I always try to make any customer happyI personally spoke with [redacted] on for about minutesI very politely tried to explain to her what the problem was and what needed to be fixedDuring the entire conversation she was very rude and even cursed at me and threatened meOnly after being spoken to in this matter did I then ask her not to call my office againFor reasons unknown, this particular woman seems to think that we are trying to take advantage of her and does not believe what we are telling herShe also seems to think that any future work that needs to be done to her sprinkler system should be done for free even after we have repeatedly told her that the system was in need of replacement(It seems the only way that she would be happy is if we worked for free and lost money) We are always willing to resolve any issues with any customer as our customer's satisfaction is our number one priority in businessRegretfully, some people cannot be satisfied no matter how much you try

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [I appreciate the response of McCormack Irrigation I understand the importance of providing goodwork, fair prices and excellent customer service This company has made a number of statementsthat I take offense to and I would like to address themFirst, and mostoffensive, is the statement that I used profanity to him as we discussed mydissatisfactionI do not deny that I was passionate in my discussion, but tosay that I cursed at him is completely untrueI am a church-going, seniorcitizen and using course language was not in my character as a younger personmuch less as an older person!When I contracted for work this Spring I expected to pay afair price for services rendered Theinitial purpose for my call to them was to have the system “opened up” for theSpring/Summer seasonThe diagnosed issue was that I had a problem with four ofthe sprinkler heads and a break in one pipe which I had repaired As a professional Sprinkler contractor Itrusted him to make the appropriate corrections while he was on propertyThecost was $which I paidI was assured that all was well with the rest ofthe system post-repair I had to contact him again due to the fact that a differentzone was not coming onSomeone came out and said that two heads on that sidewere not working and there was another leak to be repairedI had them fix itand paid the cost $(no service call charge was levied)I was a bitsurprised that after they had checked the whole system that I now had a ‘newproblem’ within a few daysA couple of days later I noticed that the entire systemwasn’t coming onI called the office and we determined that I should wait afew days to see if the rain sensor was causing it to not come on, but thenrealized that the system had been turned to ‘off’ by the repairman on the last visit.The office person told me to turn it to ‘run’ but it still didn’t turn on aftera couple of daysThey sent the same repairman and before he even looked at thesystem he said I probably need a ‘new valve.’ When he finally looked at thesystem he then reset all the zones and accused me of unplugging itThat was anabsurd accusation due to the fact that I want my lawn watered and thissituation resolved Never was I evertold that my system was so antiquated that I needed a completely newI wouldhave considered a new system if I had been given a reason and an estimate.I have had four visits, I have made at least four to fivephone calls and I still had a zone that stopped working correctly after theirlast ‘repair’Since then I had a different contractor come and look at the supposed‘root squeeze’The new contractor saw no evidence of that and said that thehead was tightened too far thus causing the problem I had him check the whole system and he had toonly repair one head He said that thesystem was now fully operationalI only paid $rather than the additional$that McCormick wanted to charge meSincerely, [redacted] *** ] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[I appreciate the response of McCormack Irrigation I understand the importance of providing goodwork, fair prices and excellent customer service. This company has made a number of statementsthat I take offense to and I would like to address themFirst, and mostoffensive, is the statement that I used profanity to him as we discussed mydissatisfactionI do not deny that I was passionate in my discussion, but tosay that I cursed at him is completely untrueI am a church-going, seniorcitizen and using course language was not in my character as a younger personmuch less as an older person!When I contracted for work this Spring I expected to pay afair price for services rendered. Theinitial purpose for my call to them was to have the system “opened up” for theSpring/Summer seasonThe diagnosed issue was that I had a problem with four ofthe sprinkler heads and a break in one pipe which I had repaired. As a professional Sprinkler contractor Itrusted him to make the appropriate corrections while he was on propertyThecost was $which I paidI was assured that all was well with the rest ofthe system post-repair. I had to contact him again due to the fact that a differentzone was not coming onSomeone came out and said that two heads on that sidewere not working and there was another leak to be repairedI had them fix itand paid the cost $(no service call charge was levied)I was a bitsurprised that after they had checked the whole system that I now had a ‘newproblem’ within a few daysA couple of days later I noticed that the entire systemwasn’t coming onI called the office and we determined that I should wait afew days to see if the rain sensor was causing it to not come on, but thenrealized that the system had been turned to ‘off’ by the repairman on the last visit.The office person told me to turn it to ‘run’ but it still didn’t turn on aftera couple of daysThey sent the same repairman and before he even looked at thesystem he said I probably need a ‘new valve.’ When he finally looked at thesystem he then reset all the zones and accused me of unplugging itThat was anabsurd accusation due to the fact that I want my lawn watered and thissituation resolved. Never was I evertold that my system was so antiquated that I needed a completely newI wouldhave considered a new system if I had been given a reason and an estimate.I have had four visits, I have made at least four to fivephone calls and I still had a zone that stopped working correctly after theirlast ‘repair’Since then I had a different contractor come and look at the supposed‘root squeeze’The new contractor saw no evidence of that and said that thehead was tightened too far thus causing the problem I had him check the whole system and he had toonly repair one head. He said that thesystem was now fully operationalI only paid $rather than the additional$that McCormick wanted to charge me. Sincerely, *** *** *** ]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

This customer has been very unreasonable. We have responded in a timely manner every time that she has called for service. The irrigation system is very old and consistently has problems. We also made it very clear that that the system was not professionally installed & recommended that it be...

replaced or upgraded as that would be more cost efficient than continuing to repair it. We did thoroughly check the system and make repairs as needed during the start up. Unfortunately due to the age and condition of the system, it continues to have problems. At the last time of service [redacted] was told that one of the zones has low pressure. This is due to roots squeezing the pipe that feeds that particular zone. She was given an estimate to repair the problem and was not charged for a service call. As [redacted] of a respected and reputable company that has been in business for 15 years I always try to make any customer happy. I personally spoke with [redacted] on 6/**/2015 for about 30 minutes. I very politely tried to explain to her what the problem was and what needed to be fixed. During the entire conversation she was very rude and even cursed at me and threatened me. Only after being spoken to in this matter did I then ask her not to call my office again. For reasons unknown, this particular woman seems to think that we are trying to take advantage of her and does not believe what we are telling her. She also seems to think that any future work that needs to be done to her sprinkler system should be done for free even after we have repeatedly told her that the system was in need of replacement. (It seems the only way that she would be happy is if we worked for free and lost money) We are always willing to resolve any issues with any customer as our customer's satisfaction is our number one priority in business. Regretfully, some people cannot be satisfied no matter how much you try.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[I appreciate the response of McCormack Irrigation.  I understand the importance of providing goodwork, fair prices and excellent customer service.  This company has made a number of statementsthat I take offense to and I would like to address them. First, and mostoffensive, is the statement that I used profanity to him as we discussed mydissatisfaction. I do not deny that I was passionate in my discussion, but tosay that I cursed at him is completely untrue. I am a church-going, seniorcitizen and using course language was not in my character as a younger personmuch less as an older person!When I contracted for work this Spring I expected to pay afair price for services rendered.  Theinitial purpose for my call to them was to have the system “opened up” for theSpring/Summer season. The diagnosed issue was that I had a problem with four ofthe sprinkler heads and a break in one pipe which I had repaired.  As a professional Sprinkler contractor Itrusted him to make the appropriate corrections while he was on property. Thecost was $293.29 which I paid. I was assured that all was well with the rest ofthe system post-repair.  I had to contact him again due to the fact that a differentzone was not coming on. Someone came out and said that two heads on that sidewere not working and there was another leak to be repaired. I had them fix itand paid the cost $135.78 (no service call charge was levied). I was a bitsurprised that after they had checked the whole system that I now had a ‘newproblem’ within a few daysA couple of days later I noticed that the entire systemwasn’t coming on. I called the office and we determined that I should wait afew days to see if the rain sensor was causing it to not come on, but thenrealized that the system had been turned to ‘off’ by the repairman on the last visit.The office person told me to turn it to ‘run’ but it still didn’t turn on aftera couple of days. They sent the same repairman and before he even looked at thesystem he said I probably need a ‘new valve.’ When he finally looked at thesystem he then reset all the zones and accused me of unplugging it. That was anabsurd accusation due to the fact that I want my lawn watered and thissituation resolved.  Never was I evertold that my system was so antiquated that I needed a completely new. I wouldhave considered a new system if I had been given a reason and an estimate.I have had four visits, I have made at least four to fivephone calls and I still had a zone that stopped working correctly after theirlast ‘repair’. Since then I had a different contractor come and look at the supposed‘root squeeze’. The new contractor saw no evidence of that and said that thehead was tightened too far thus causing the problem.  I had him check the whole system and he had toonly repair one head.  He said that thesystem was now fully operational. I only paid $60 rather than the additional$300 that McCormick wanted to charge me. Sincerely, [redacted] ]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Review: They are not a reputable company. They did not check all the heads on my lawn and I had to keep on calling them, each time they was another charge.Once they did not turn the system back on, so no water was coming out of heads, they forgot to put it back on.I call on 6/**/15 very upset and was told not to call back the office. Now I have to get someone else to check the system. HOW THEY WANT ME TO PAY $300.00 more to repair system.I have been living here for thirty years the company I use to use sold to them, this is the first time I used them. I have had repairs done before but never that much at one time. My husband is sick with [redacted] and I told that, maybe that is the reason they think they can treat me like that.Desired Settlement: Come back and complete job, no more charge.

Business

Response:

This customer has been very unreasonable. We have responded in a timely manner every time that she has called for service. The irrigation system is very old and consistently has problems. We also made it very clear that that the system was not professionally installed & recommended that it be replaced or upgraded as that would be more cost efficient than continuing to repair it. We did thoroughly check the system and make repairs as needed during the start up. Unfortunately due to the age and condition of the system, it continues to have problems. At the last time of service [redacted] was told that one of the zones has low pressure. This is due to roots squeezing the pipe that feeds that particular zone. She was given an estimate to repair the problem and was not charged for a service call. As [redacted] of a respected and reputable company that has been in business for 15 years I always try to make any customer happy. I personally spoke with [redacted] on 6/**/2015 for about 30 minutes. I very politely tried to explain to her what the problem was and what needed to be fixed. During the entire conversation she was very rude and even cursed at me and threatened me. Only after being spoken to in this matter did I then ask her not to call my office again. For reasons unknown, this particular woman seems to think that we are trying to take advantage of her and does not believe what we are telling her. She also seems to think that any future work that needs to be done to her sprinkler system should be done for free even after we have repeatedly told her that the system was in need of replacement. (It seems the only way that she would be happy is if we worked for free and lost money) We are always willing to resolve any issues with any customer as our customer's satisfaction is our number one priority in business. Regretfully, some people cannot be satisfied no matter how much you try.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[I appreciate the response of McCormack Irrigation. I understand the importance of providing goodwork, fair prices and excellent customer service. This company has made a number of statementsthat I take offense to and I would like to address them. First, and mostoffensive, is the statement that I used profanity to him as we discussed mydissatisfaction. I do not deny that I was passionate in my discussion, but tosay that I cursed at him is completely untrue. I am a church-going, seniorcitizen and using course language was not in my character as a younger personmuch less as an older person!When I contracted for work this Spring I expected to pay afair price for services rendered. Theinitial purpose for my call to them was to have the system “opened up” for theSpring/Summer season. The diagnosed issue was that I had a problem with four ofthe sprinkler heads and a break in one pipe which I had repaired. As a professional Sprinkler contractor Itrusted him to make the appropriate corrections while he was on property. Thecost was $293.29 which I paid. I was assured that all was well with the rest ofthe system post-repair. I had to contact him again due to the fact that a differentzone was not coming on. Someone came out and said that two heads on that sidewere not working and there was another leak to be repaired. I had them fix itand paid the cost $135.78 (no service call charge was levied). I was a bitsurprised that after they had checked the whole system that I now had a ‘newproblem’ within a few daysA couple of days later I noticed that the entire systemwasn’t coming on. I called the office and we determined that I should wait afew days to see if the rain sensor was causing it to not come on, but thenrealized that the system had been turned to ‘off’ by the repairman on the last visit.The office person told me to turn it to ‘run’ but it still didn’t turn on aftera couple of days. They sent the same repairman and before he even looked at thesystem he said I probably need a ‘new valve.’ When he finally looked at thesystem he then reset all the zones and accused me of unplugging it. That was anabsurd accusation due to the fact that I want my lawn watered and thissituation resolved. Never was I evertold that my system was so antiquated that I needed a completely new. I wouldhave considered a new system if I had been given a reason and an estimate.I have had four visits, I have made at least four to fivephone calls and I still had a zone that stopped working correctly after theirlast ‘repair’. Since then I had a different contractor come and look at the supposed‘root squeeze’. The new contractor saw no evidence of that and said that thehead was tightened too far thus causing the problem. I had him check the whole system and he had toonly repair one head. He said that thesystem was now fully operational. I only paid $60 rather than the additional$300 that McCormick wanted to charge me. Sincerely, [redacted] ]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,