On 8/25/15, Lawn Systems, Incwent to the customer's property to repair a leakHe requested the secretary to make a note on his service sheet to give a price estimate before executing any repairsThe technician repaired a cracked PVC fitting on the mainline just before the first valve on the upper manifoldThis repair required several PVC fittings as well as glue to set the fittingUpon reparation of this leak, the technician performed a pressure test which held tight, indicating there were no additional leaks at that timeTechnician has noted that the repair is complete and the service sheet was signed by the customer and paid for via check Roughly two weeks later on 9/10/15, the same technician was sent back to the customer's property to again repair a leakUpon inspection of the system, the technician repaired a threaded PVC fitting on the lower section of the main line going into the valve boxDifferent parts were used during this repair than were the original repair, and although the area of this leak was near the original, it was in fact a different area than the one Lawn Systems, Incwas hired to repair on 8/25/The technician has also noted on the service ticket that the main line is shallow, which leaves it prone to damage from lawn equipment, such as lawn mowers and aeration machinesThe technician has noted that he has left the water off as per the customer's request, and that we should return to complete repairsThis sheet was also signed by and paid for by the customer via checkThe customer was at this point satisfied with the work performed and expressed no concerns to the technician Lawn Systems, Incthen sent another technician to the customer's property on 9/11/to turn the water back onAccording to our technician, once the water was activated water began to pool in the lawn at which time the technician contacted the customer via telephoneShortly thereafter, the customer arrived at the house and the technician suggested that the entire valve manifold should be replaced to avoid future issuesThe customer made the decision not to have the these repairs made and instead had the technician turn the system back off and save the repairs for a later dateThe customer was not charged for this trip On 9/14/15, the second technician was again sent to the property to turn the water back onWhen the technician attempted to again restart the water, the system was not pressurizedTechnician noticed no obvious leaksHe then turned the backflow preventer on to full rate of flow, and water began seeping up from the groundAs this was occurring, the customer arrived to the propertyHe asked the technician what the cause of the leak was, at which point the technician began to excavate the areaThe customer was present for some of the repairs, and discussed aspects of the repair with the technicianUpon further inspection, the technician discovered that a female adapter just before the manifold had split, causing the leakThis was repairedUpon completion of the repair, the technician cleaned up the area and filled the hole in with soil to minimize disruption of the customer's lawnMrThe customer did not pay for the work performed at this visit as the service manager wanted to cross reference what had happened at previous visits before billingUpon the service manager's review of previous repairs, the billable portion of the service was invoiced and mailed to the customer On 9/18/15, the customer contacted Lawn Systems, Incand requested that he be reimbursed for all of the repairsMr [redacted] took the customers call on that day, and agreed to check into the repair history and provide a call back once he had reviewed the paperwork and spoke with the technicians Upon review of the previous repairs, Mr [redacted] reached out to the customer and offered to come out himself and take a look at the system and investigate the previous repairs furtherThe customer declined the offer, stating that the only course of action he would accept would be a full refund The customer came to us as a service customer in 2007, and we have no record of the age of the irrigation systemIt is likely over years old, and it is possible that the system is failing due to wear and tear over the years, although anything other than speculation is impossible as it is an underground system that was installed by a contractor other than Lawn Systems, IncLawn Systems, Incstands behind all repairs that we have madeEach time the technicians were sent to the property they made legitimate repairs on a new leak, and therefore the new repairs were billed accordinglyWe have been very responsive to the customer's requests for service, and all of the invoices he has received have been legitimate, including the invoice for $that he is unwilling to payAdditionally, we have in good faith offered to inspect the repairs made with customer and clear up any confusion and he refused that offerWe hope that this rebuttal helps clear up any confusion, and gives the customer a better idea of what exactly we did and whyIf necessary, we can provide copies of the original service repair sheets as wellIf the customer decides he would like us come out to inspect the repairs, we would still be glad to set that up with him
On 8/25/15, Lawn Systems, Incwent to the customer's property to repair a leakHe requested the secretary to make a note on his service sheet to give a price estimate before executing any repairsThe technician repaired a cracked PVC fitting on the mainline just before the first valve on the upper manifoldThis repair required several PVC fittings as well as glue to set the fittingUpon reparation of this leak, the technician performed a pressure test which held tight, indicating there were no additional leaks at that timeTechnician has noted that the repair is complete and the service sheet was signed by the customer and paid for via check Roughly two weeks later on 9/10/15, the same technician was sent back to the customer's property to again repair a leakUpon inspection of the system, the technician repaired a threaded PVC fitting on the lower section of the main line going into the valve boxDifferent parts were used during this repair than were the original repair, and although the area of this leak was near the original, it was in fact a different area than the one Lawn Systems, Incwas hired to repair on 8/25/The technician has also noted on the service ticket that the main line is shallow, which leaves it prone to damage from lawn equipment, such as lawn mowers and aeration machinesThe technician has noted that he has left the water off as per the customer's request, and that we should return to complete repairsThis sheet was also signed by and paid for by the customer via checkThe customer was at this point satisfied with the work performed and expressed no concerns to the technician Lawn Systems, Incthen sent another technician to the customer's property on 9/11/to turn the water back onAccording to our technician, once the water was activated water began to pool in the lawn at which time the technician contacted the customer via telephoneShortly thereafter, the customer arrived at the house and the technician suggested that the entire valve manifold should be replaced to avoid future issuesThe customer made the decision not to have the these repairs made and instead had the technician turn the system back off and save the repairs for a later dateThe customer was not charged for this trip On 9/14/15, the second technician was again sent to the property to turn the water back onWhen the technician attempted to again restart the water, the system was not pressurizedTechnician noticed no obvious leaksHe then turned the backflow preventer on to full rate of flow, and water began seeping up from the groundAs this was occurring, the customer arrived to the propertyHe asked the technician what the cause of the leak was, at which point the technician began to excavate the areaThe customer was present for some of the repairs, and discussed aspects of the repair with the technicianUpon further inspection, the technician discovered that a female adapter just before the manifold had split, causing the leakThis was repairedUpon completion of the repair, the technician cleaned up the area and filled the hole in with soil to minimize disruption of the customer's lawnMrThe customer did not pay for the work performed at this visit as the service manager wanted to cross reference what had happened at previous visits before billingUpon the service manager's review of previous repairs, the billable portion of the service was invoiced and mailed to the customer On 9/18/15, the customer contacted Lawn Systems, Incand requested that he be reimbursed for all of the repairsMr [redacted] took the customers call on that day, and agreed to check into the repair history and provide a call back once he had reviewed the paperwork and spoke with the technicians Upon review of the previous repairs, Mr [redacted] reached out to the customer and offered to come out himself and take a look at the system and investigate the previous repairs furtherThe customer declined the offer, stating that the only course of action he would accept would be a full refund The customer came to us as a service customer in 2007, and we have no record of the age of the irrigation systemIt is likely over years old, and it is possible that the system is failing due to wear and tear over the years, although anything other than speculation is impossible as it is an underground system that was installed by a contractor other than Lawn Systems, IncLawn Systems, Incstands behind all repairs that we have madeEach time the technicians were sent to the property they made legitimate repairs on a new leak, and therefore the new repairs were billed accordinglyWe have been very responsive to the customer's requests for service, and all of the invoices he has received have been legitimate, including the invoice for $that he is unwilling to payAdditionally, we have in good faith offered to inspect the repairs made with customer and clear up any confusion and he refused that offerWe hope that this rebuttal helps clear up any confusion, and gives the customer a better idea of what exactly we did and whyIf necessary, we can provide copies of the original service repair sheets as wellIf the customer decides he would like us come out to inspect the repairs, we would still be glad to set that up with him