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Lawn World, Inc.

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Lawn World, Inc. Reviews (2)

Complaint: ***
I am rejecting this response because: I was not rude in anyway, shape or form. He did not identify himself. Just said he was from Lawn WorldI asked who he was. He said he was Les. I said.....and you are?? He said he was the ownerHe was arrogant, swore at me and that was when I decided I was not going to use his service. And yes, when I called I did say he was a jerk. I do not lieAn owner that acts in the manner does not know a thing about customer service. I was a customer since 1999.I still think he is a jerk
Sincerely,
*** ***

A lawn application was done for the [redacted]'s on 06/01/16.  Mrs [redacted] called after and said she thought we burnt the lawn with a leaky hose. On 06/08/16 Kevin went to check the lawn.  He said it possibly could be fertilizer burn but he was not sure and asked me to check.  I went out...

on 06/16/16.  Mrs came to door & said her husband was at the store.  I told her I would check the spots and call him.  There were several spots in a few sections of the lawn but not all over.  If the hose had a leak there would be spots throughout the lawn.  With a fertilizer burn in a lawn the outside edges of the spots would be dark green & that was not the case with the spots in the [redacted]'s lawn.   Mrs [redacted] came out back while I was there & was very rude and confrontational. She was yelling and insinuating that I didn't know anything. She wanted me to wait there until her husband returned home. I tried to politely explain that I am the owner of Lawn World & have over 27 years experience and that I would call her husband later.  If I passed her husband when I was leaving I was not aware.  I also checked several lawns that were treated the same day, by the same serviceman before and after the [redacted]'s treatment.  There were no spots.  The spots were not due to our application.  They appeared to be from another chemical, perhaps gas or oil from a mower, or it could be the start of Dollar Spot Fungus.  When I returned to the office I was informed Mrs [redacted] had called and cancelled and told my employee that I am a jerk and she doesn't know how she can stand to work for me or how we are in business, etc.  I had already decided to cancel the [redacted]'s service due to Mrs [redacted]'s attitude and false accusations and the fact that we have had difficulty with her in the past. On 09-19-14 Mrs [redacted] called and said we burned her park strips with Round-up.  Our lawn technicians do not even carry Round-up on their trucks.  We checked the lawn and found the problem to be Drought Stress Fungus.We will write off the application in question, even though the spots were not caused by our application chemicals or technician.  We would rather not have to deal with Mrs [redacted] anymore.  Neither myself nor my employees have to put up with that kind of treatment. We prefer not to service her lawns as she is delusion, rude and makes false accusations and we will not service their property again.

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Address: 2149 Fyke Drive, Milford, Michigan, United States, 48381

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