In response to the complaint from [redacted] ***, pleasesee the following.Lawns & Beyond Landscape Company, Incagrees that this project has taken time waybeyond what was originally agreed to and we would also like to complete the project.We have responded several times by phone and sending employees to complete work.We have made many attempts to complete the projectThe main issue we have had onthis project is the material, which is to be provided by the homeowner, has not been onsite when required by the contract.As stated in the signed contract:“Homeowner agrees to purchase all materials, permits, etcwhen needed for eachphase of the project in order to keep project within the agreed upon labor weeks (seeEstimate/Bid); a delay of materials may cause a delay of labor or extension of projecttime and will be discussed and worked out with the Homeowner on a case by casebasis.”Our employees show up to complete the project only to find that the required suppliesand/or material is not on siteThis has happened numerous times and each time wesend our employees, we lose money when the material is not therePlease see twoattached Addendums, that were attempts to get the material on site on a schedule,earlier in this year.As referred to in one Addendum, Page 4, Section of the signed contract states:“DELAYSContractor agrees to start and diligently pursue work through tocompletion, but shall not be responsible for delays for any of the following reasons;failure of the issuance of all necessary building permits within a reasonable length oftime, funding of loans, disbursement of funds into funding control or escrow, acts ofneglect or omission of Owner or Owner’s employees or Owner’s agent, acts of God,stormy or inclement weather, strikes, lockouts boycotts, or other labor union activities, extra work ordered by Owner, acts of public enemy, riots or civil commotion, inability tosecure material through regular recognized channels, imposition of Government priorityor allocation of materials, failure of Owner to make payments when due, or delayscaused by inspection or changes ordered by the inspectors of authorized governmentalbodies, or for acts of independent contractors, or holidays, or other causes beyondContractor’s reasonable control.”In response to numbered items:There are some plant that need to be planted in the planter bowls on the pillarsWehave got these multiple times and they are dying because these have not beenplantedI have already spent twice for these plants.Each time that we were on site to plant, materials were not available (pots, rocks, soil,etc.) Plants are now planted.Planting is completedLow voltage lighting needs to be connectedClient has been told that a larger transformer and caps are neededThese are still notavailable to completeHomeowner needs to provide the material in order for us tocomplete and we can complete in one dayFirepit bench needs to be finishedWhen the proper material is provided (grout and tile) this can be finished this week ofNovember 1, notwithstanding any changes requested by the homeownerMaterial hasnot been on site to completeHomeowner has recently seen anotherhomeowner’s completed benches and is now requesting a change to themDrainage in veggie planters need to be doneMaterial had previously not been on site before.Drainage is completed for the veggie plantersDrainage covers in the water feature needs to doneMaterial had previously not been on site before.Drainage covers are complete this weekWhole yard needs to be power washedThis has been done three different timesClient is required to remove the debris andthis has not been doneWe have offered to remove debris but the client does not wantto pay for it.Power wash is completedDrain cover in the front yard needs to be done(This is dangerous for the children aswell)This has been completedNeed to finisher caps on the pillars.This has been completedThe patio cover pillar bottom and beam needs to be painted and edge of the raftersneed to be trimmed.This has been completed.Everything else on the property has been completed.As mentioned, if the remaining material/supplies are available, this project can becompleted in a very short amount of time without changes or additions from thehomeownerWe would also like to have the project completedWe are on site, againtoday, to ensure the Fire Pit and Lighting get completed.Thank you: [redacted] Lawns & Beyond Landscape Co., Inc
In response to the complaint from [redacted] ***, pleasesee the following.Lawns & Beyond Landscape Company, Incagrees that this project has taken time waybeyond what was originally agreed to and we would also like to complete the project.We have responded several times by phone and sending employees to complete work.We have made many attempts to complete the projectThe main issue we have had onthis project is the material, which is to be provided by the homeowner, has not been onsite when required by the contract.As stated in the signed contract:“Homeowner agrees to purchase all materials, permits, etcwhen needed for eachphase of the project in order to keep project within the agreed upon labor weeks (seeEstimate/Bid); a delay of materials may cause a delay of labor or extension of projecttime and will be discussed and worked out with the Homeowner on a case by casebasis.”Our employees show up to complete the project only to find that the required suppliesand/or material is not on siteThis has happened numerous times and each time wesend our employees, we lose money when the material is not therePlease see twoattached Addendums, that were attempts to get the material on site on a schedule,earlier in this year.As referred to in one Addendum, Page 4, Section of the signed contract states:“DELAYSContractor agrees to start and diligently pursue work through tocompletion, but shall not be responsible for delays for any of the following reasons;failure of the issuance of all necessary building permits within a reasonable length oftime, funding of loans, disbursement of funds into funding control or escrow, acts ofneglect or omission of Owner or Owner’s employees or Owner’s agent, acts of God,stormy or inclement weather, strikes, lockouts boycotts, or other labor union activities, extra work ordered by Owner, acts of public enemy, riots or civil commotion, inability tosecure material through regular recognized channels, imposition of Government priorityor allocation of materials, failure of Owner to make payments when due, or delayscaused by inspection or changes ordered by the inspectors of authorized governmentalbodies, or for acts of independent contractors, or holidays, or other causes beyondContractor’s reasonable control.”In response to numbered items:There are some plant that need to be planted in the planter bowls on the pillarsWehave got these multiple times and they are dying because these have not beenplantedI have already spent twice for these plants.Each time that we were on site to plant, materials were not available (pots, rocks, soil,etc.) Plants are now planted.Planting is completedLow voltage lighting needs to be connectedClient has been told that a larger transformer and caps are neededThese are still notavailable to completeHomeowner needs to provide the material in order for us tocomplete and we can complete in one dayFirepit bench needs to be finishedWhen the proper material is provided (grout and tile) this can be finished this week ofNovember 1, notwithstanding any changes requested by the homeownerMaterial hasnot been on site to completeHomeowner has recently seen anotherhomeowner’s completed benches and is now requesting a change to themDrainage in veggie planters need to be doneMaterial had previously not been on site before.Drainage is completed for the veggie plantersDrainage covers in the water feature needs to doneMaterial had previously not been on site before.Drainage covers are complete this weekWhole yard needs to be power washedThis has been done three different timesClient is required to remove the debris andthis has not been doneWe have offered to remove debris but the client does not wantto pay for it.Power wash is completedDrain cover in the front yard needs to be done(This is dangerous for the children aswell)This has been completedNeed to finisher caps on the pillars.This has been completedThe patio cover pillar bottom and beam needs to be painted and edge of the raftersneed to be trimmed.This has been completed.Everything else on the property has been completed.As mentioned, if the remaining material/supplies are available, this project can becompleted in a very short amount of time without changes or additions from thehomeownerWe would also like to have the project completedWe are on site, againtoday, to ensure the Fire Pit and Lighting get completed.Thank you: [redacted] Lawns & Beyond Landscape Co., Inc