Lawnscape Lawn Maintenance, Inc.

Ms *** ? We received the complaint from *** *** about billing issues.? The owner of the company, Gary Lallo, spoke with her husband two times and explained to them that our service crew serviced the house next door instead of his.? He explained that to him and told Mr
*** to disregard the bill.? He told us we were being dishonest and we told him that it was an honest mistake.? This bill has been removed from our system since the last conversation with Mr*** and no money is owed! ? Lisa Hosier Office Manager Lawnscape Land Management, IncParrott Road Fort Wayne, IN Phone - 260-749-Fax ??" 260-493-

Initial Business Response /* (1000, 5, 2017/08/03) */
Contact Name and Title: *** ***, Office Manag
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@frontier.com
The owner was on vacation from July 15th to July 25th I have mailed a check for *** on August
Initial Consumer
Rebuttal /* (2000, 7, 2017/08/03) */
(The consumer indicated he/she ACCEPTED the response from the business.)
We appreciate Lawnscape taking responsibility for their employees We accept their response and consider this closed

Initial Business Response /* (1000, 5, 2017/08/03) */
Contact Name and Title: [redacted], Office Manag
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@frontier.com
The owner was on vacation from July 15th to July 25th. I have mailed a check for [redacted] on August 2.
Initial Consumer...

Rebuttal /* (2000, 7, 2017/08/03) */
(The consumer indicated he/she ACCEPTED the response from the business.)
We appreciate Lawnscape taking responsibility for their employees. We accept their response and consider this closed.