Lawnskapes

Hello, this is in response to the complaint filed by [redacted] for ID # [redacted] On August 9th 2017, I was contacted by the customer via Thumbtack for a bid on sod removal and new install I made an appointment to see the customer the next day 8/10/to discuss his needs and see the affected area Upon arrival, the customer proceeded to the back to show me the affected area which was the area against the house in the back yard I advised the customer that it was some kind of grass that I’ve seen before I advised the customer that I would remove the sod, till up the affected soil below and install new soil I advised the customer that sterilizing the soil after sod removal wasn’t necessary as once the sod is removed the affected issue is resolved Plus, killing the soil would take weeks till the soil would be able to have new sod installed due to the invasive grassHe agreed to this method and we scheduled the project I removed the affected sod on 8/16/at approx4pm Not all sod was taken away on 8/as the max capacity of my truck was met I returned on 8/to finish removal and complete install of new sod which I received from BullDog Sod of Layton I sent picture to the customers wife as requested on 8/3:PM After issues with getting paid by the customer of the remaining balance, I was finally paid the remaining balance on 8/22/via account transferThe first I heard anything from the customer about any issues was on 8/30/(almost weeks after install) where I was informed that the invasive grass was returning in a few areas and the customer wanted a resolution to the issueI informed the customer I would be by to take a look the next day on 8/31/17.On 8/31/17, I arrived at the customers house where he escorted me to the back to show me a few spots where the dirt from underneath had washed out from where sprigs of grass were manually dug out He also mentioned that there were a few spots where the grass was pulled out and was laying on top of other grass and said that I left it that wayI reminded the customer that if we reviewed the pictures that I took before I left, they would show that those spots would not be there He insisted that I left them that way and I looked him straight in his eyes and said you cannot tell me that your “grandchildren” could not have done this and he replied with “well, I’ll give you that one.” At this point, I had asked the customer if he was maintaining the grass as recommended by pulling the invasive grass as he saw it coming through and he had explained that he had not been out there since it was installed At this point, the grass has been installed for days and there were approx15-sprouts of grass that were growing I advised the customer that it was growing on top of the sod and I thought that it was odd I advised him that I would be in contact with the Sod farm who provided me this grass and I would go to Tri-City nursery in Kaysville with the grass samples to get an idea of what we were working with.I repaired the holes left by the unknown source and filled the washed out areas I pulled some samples of the invasive grass and proceeded straight to Tri-City nursery as I informed the customer When I arrived at Tri-City nursery, I was approached by one of the nursery managers (Chris) and I showed him what I had His first thing out of his mouth was, that’s “watergrass” you have there I said “oh yeah, how do I get rid of it?” I explained the situation to Chris from Tri-City Nursery and he explained to me that this is a grass used for filler and it is common to find it in the water supply of secondary watering systems as their water is not filtered very well I asked how I could fix the issue and he advised that I had the customer put down a “new lawn starter” fertilizer which will allow the grass to grow thicker and it will “choke out the watergrass.” The other way would be to let it play it’s course and it will die off with the first frost of the season I accepted this information and left the facility I called BullDog Sod where I spoke to a woman who I asked about this invasive grass and the first thing she said was “it sounds like you have watergrass.” I asked about how to fix it and she said it will go away after you fertilize the lawn.I received a call from MrCustomer on 9/2/at 1:08PM where I received a message asking me to call him back I called back at 1:where I spoke to MrCustomer and was explaining the findings that I was able to collect He was very rude and wouldn’t let me speak about anything and exclaimed that he was just going to get “the law or his attorney involved” and hung up on me I was unable to get anything out about the issue and he refused to let me speak while saying “everything I had to say was ‘bologna’ and he wasn’t going to put up with it any more I was unable to suggest any recommendations or anything as he wasn’t going to have it A few moments later after he hung up on me, I called again to hopefully speak to him candidly but after getting the first few words out he hung up again This is frustrating as we cannot come up with any resolution if he treats the person he wants a resolution with like thatI received an email from a more calmer and concerned “MrsCustomer” accusing me of “dodging” and being “highly defensive.” The problem I have with that statement is that MrCustomer wants a resolution yet the person that has the information that he requested, is not being heard or being allowed to be heard as he hangs up when he hears things he doesn’t want to hearI sent the following email to MrsCustomer explaining the situation and possible remedies to the issue: “***, I appreciate your calm and collective email as it was professional and I tried my best to have the same with the best customer service while speaking with your husband but I was unable to get a word in edgewise as I have had that experience with him in previous conversationsBut I will not be threatened with getting "attorneys or the law" as he put itWhen he would not allow me to explain the circumstances of what he asked me to do, with what you have going on then hanging up on me on two separate occasionsI don't have excuses as you put itI had no idea this "weed grass" travels through the irrigation systemKilling the base with chemicals would have done nothing given the source of the seedThe minute amount of roots that were tilled do not seedThese roots do not seed, it's only when it grows around inches and grows a tassel which has seeds I tried to explain to him that I contacted the sod farm where it came from and they told me that your grass has something called Watergrass in it which is common in unfiltered or poorly strained secondary water suppliesThey told me that this is common in rotor sprinkler areas as it passes through the water supply and through rotor sprinkler heads as they have larger spray ports; thus more GPM volumePop up sprinklers have small fine filters which trap the seeds and they have smaller portsThis is the information I had collected from them I then went to I believe his name was Chris at Tri-City nursery where I showed him the sprig of grass and advised the repair I appliedI advised him that I dug up the affected areas and then tilled in the bare ground to cultivate the areaHe advised that should take care of it unless it's in the Watering system I showed him the samples I pulled from your grass and he confirmed t was watergrassHe said that due to the sparseness of your grass in that area, that was the reason why it was growing rampedI advised him new sod was installed and when I pulled back the sod, the white/purple roots were growing through the new sodHe said that it's being seeded againHe said that the filter at the street needs to be cleaned or better strained and you will need to fertilize with a new lawn starter fertilizer (See attached photo I took while down there) He advised that, once the grass gets established, it will "choke" out the watergrass and it will die offThe grass needs to be maintained by weekly mowing and proper fertilizationIf the watergrass continues to grow, the only other steps would be to follow up with a weed killer that has Quinclorac in itBayer and Ortho has products that has this in itOtherwise, with the first frost of the season, it will die offI suggest you take a sample of this and verify my information provided before continuing for your self so you can be informed of what is going on Chris from Tri-City Nursery invited you to contact him at your leasure and he will confirm my information - he can be contacted at : If you wish to contact the sod farm I worked with it was BullDog sod from Layton and I spoke with a female (not sure of her name but she is the one who always answers)- they can be contacted at : 8015251751”I attempted to have another conversation with MrCustomer on 9/12/at 6:48PM where I explained to MrCustomer that I had received his complaint and I wanted to talk about the information He agreed, I explained that I would not be removing the new sod and kill the ground as he suggested as he agreed to the method that we discussed at our initial meeting on 8/10/ Further, I advised that I spoke with the Irrigation provider and they advised that it was possible to get watergrass seeds in their lines and it was common He interrupted me and would not allow me to speak anymore; as he always does He explained that he was not going to hear my stupid excuses or bologna coming out of my mouth and as he was screaming at me about how stupid I was, I explained to him that I was not going to allow him to belittle me and question my intelligence or ability to do my job anymore Then as he always does he hung up on meI have spoke to the pressurized irrigation provider (Haights Creek Irrigation Co., from Kaysville) and they informed me that the water they use is not filtered or anything and that would be the responsibility of the home owner to provide a micro filter to ensure all seeds are not deposited in system They informed me that this is a common concern to residence but due to the low cost of the water, they are unable to strain or filter the water The path that had the watergrass in it made a B pattern This is evidence that it was caused by the sprinkling system as the two rotor heads in that area are spraying those areas With how sparse the grass was before new install this is why the watergrass was able to take root and with the new sod as described by Chanshare Farms it is vulnerable to this grass till it thickens and takes root to new soil Recommended Solution: My suggestion for this customer is to Fertilize his lawn as advised by Tri-City Nursery to help “Choke” out the water grass and mow regularly to ensure that the grass is cut and maintained regularly Fertilization on new grass is a necessary function for new grass anyway and it was not included in my agreement with the customer to provide this feature If this does not help, I would recommend the customer purchase weed killer with the chemical Quinclorac in it as recommended by Chanshare Farms (which is another local sod farm) The website: http://www.chanshare.com/watergrass shares information to support my information on the watergrass and remedies If they are unwilling to spend the extra money on these methods that should already be in place, they can wait a few more weeks when fall hits and we get our first frost and the watergrass will die and go away.Replacing sod and putting in new will not remedy the issue as the water grass is growing on top of the new sod as I observed on my last trip there This tells me that the seeds are being spread by irrigation, neighbors, or from the sprouts that are not being maintained from when I was there to install.I hope this concludes the open case If you request further information, feel free to contact me at any time Eric Z [redacted] Owner/OperatorLawnSkapes

I am attaching photos of the email [redacted] sent accusing me of going to [redacted] Casinos and the posts she made to [redacted] I have no way of knowing when the photos she uploaded were taken and if they are even her drivewayI can provide these as necessaryThere is tape that still is to be removed, as she admittedShe has no way of knowing what that will look like unless the tape is removed around the blocks.She verified that I showed her a receipt for $Why would I spend my OWN money (she only gave me $120) and then dilute it? In reference to the comment about diesel fuel, I have no idea where that came fromShe would have smelled fuel when she walked outsideIt is a ridiculous accusationAs for the six hours I was on site, the customer needs to remember that the materials used were purchased and picked up by meThat accounts for time spent on this job as well, including travel timeAs for her indicating that she posted on [redacted] , she did, indeed, slander me by utiliizing my name on the siteTherefore, her stating that she would give my personal information to people only if they inquired or stopped by her house to see the job is yet another statement.I have a voicemail on my phone from her that I am unable to upload at this time that tells me I have "messed with the absolute worst person" in a menacing way, as I have indicated previous to this responseI am not sure how many more times we are going to have this back-and-forth banterIt has been redundant and as equally unproductive and time-consuming as talking to [redacted] on the phone or dealing with her via email has been

First of all, this entire situation could have been avoided if she had chosen to withhold payment at the time of serviceIf she was dissatisfied to this degree at the time of job completion, she should never have completed the transaction by paying the balance due, which implies satisfaction and acceptance of the job as is. Second, I reiterate that I advised her AND showed her the receipt for the $material billI'm not sure to whom (what company) she is referring, but I did not dilute anything and utilized every bit of the material purchased on her drivewayI would, in this instance, ask for written documentation from the company that told her that the tar was dilutedBesides that, *** was in and out of her home as I patched and completed the job and I'm sure dilution would have been something easily detectableAs for another company or contractor stating that they would have done the job for $225, my question would be---"Why didn't you get THEM to do the job?" Most homeowners get several bids before committing to one, and since, clearly, money was an issue, that is all the more reason to go with a ***r bidIt avoids "buyer's remorse," which is really what we are dealing with hereIT behooves a homeowner to do their homework regarding the hiring of a contractor, and ultimately it was ***'s responsibility to ensure that she got the best price, even though we are ultimately only talking about $75.Third, I am uncertain how to respond to the ludicrous and inflammatory accusation about me taking cash and going to the CasinoThe fact that she even wrote that in an email should be an indicator that something else is going on hereWhat a person does with their earnings is truly none of anyone's business, and has absolutely no pertinent bearing on this situationBut, for the record, I am not a gambler, and if she can "prove" that I went to the Casino with photo or video documentation that dates anytime after the completion of this job (end of August), I will GLADLY refund her $300!

Based on the square footage of ***'s driveway, this job should have been quoted somewhere between $800-given the going rate in our areaA complete resurface job would have been even more*** shared with me when I originally went to see the job that she had cared for her husband who had died
of cancer and would have been the one to do this work for herBecause my dad is currently in hospice, my heart went out to her and I gave her a discount and bid the job at $I never called *** an "old lady" but I did explain in detail that my parents were in a similar situationIf she took it to mean that I thought she was old because she is my parents' age, that was her perception. When I told her that I would do it for $450, she said she could still not afford thatSo I told her I would do a patch job for $and explained what I could and could not do for that amountI explained that the patch job is NOT the same as a complete resurfaceShe agreed to the parameters of the job and the costShe gave me $up frontI then spent $on the supplies and materials and invested hours of labor(I have the receipt for the materials.) I prepped the area one day for four hours; the following day, I filled cracks, patched, and black tarred the entire drivewayI taped the foundation area prior to completing the work even though she said it wasn’t necessary. The minute I completed the job, before it was even dry or settled, she started complainingThat said, she still paid me the remaining $in cash THAT DAYShe started calling almost daily after that, leaving messages that I had "ripped off” the absolute “worst person to do that to." (Message available) Additionally she sent me an email (also available) accusing me of taking her money so I could go to the casino gambling boats, and she disparaged me on a local websiteI have had several other clients tell me I should pursue a slander case regarding the website commentaryI called *** on two occasions to resolve this issue, and to try and explain yet again what the difference is between a patch and a complete resurfaceI concur that I have not been responsive to her phone calls since the end of AugustGiven her aggressive, demeaning, and mocking behavior (she actually laughed when I reiterated about my father in hospice and how I had felt badly for her loss), I chose not to return to her home to remove the tape in order to avoid any further confrontationI, too, have pictures of the jobI have receipt for the materialsI have the email she sent and the voicemails she leftI stand by both the quality and cost of my work, and I feel she got an incredible deal based on what she was able and willing to payFurther documentation is available if neededPlease advise if requested

Fwd: ATTENTION NEEDED: You have a new message from the Revdex.com serving Cincinnati Inboxx Cincinnati Revdex.com (sent by [email protected])11:AM (hours ago)to me ---------- Forwarded message ----------From: *** *** Date: Thu, Sep 28, at 11:AMSubject: Re: ATTENTION NEEDED: You have a new message from the Revdex.com serving CincinnatiTo: Revdex.com That response is filled with liesI have had a professional measure my driveway & it is less that sqftThey would have done it for $He even said lies about my late husbandSure don't know where that came fromHe didn't mention anything about a patch job which he didn't do anywayI already have weeds growing out of cracksThe words complete resurface never came out of his mouthHe did take my cash & go to the casinoI have proof of that alsoI also have many pictures of the drivewayI have also been told that the material he used was diluted prior to application which is causing shaded black.Best regards,*** *** *** ***.*** ** ***On Wed, Sep 27, at 2:PM, Revdex.com wrote:

Complaint: [redacted]
I am rejecting this response because:This statement is in response to vendor’s statements of 13 September 2017.I did not recruit the vendor for “sod removal and new install.” I specifically showed the vendor the water grass growing in our back yard and asked that it be eliminated. He proposed removing the sod and replacing it with new sod.During my conversations with several such vendors, I had been warned that, regardless of who did the work, that after the affected sod is removed, that the bare base of ground must be “killed” to prevent the water grass from returning.Mr. Z[redacted] responded that killing the base ground is not necessary. He stated that he had made several calls to other such venders and was advised that killing the ground is not needed.Mr. Z[redacted] states that he agreed to “till up the soil” after removing the sod. No tilling was performed.Mr. Z[redacted] states: “I arrived at the customers house where he escorted me to the back to show me a few spots where the dirt from underneath had washed out from where sprigs of grass were manually dug out.” Rather, I showed the vendor several holes in the new sod, approximately four to six inches in diameter, and asked that he repair the holes.Mr. Z[redacted]’s statement that “He insisted that I left them that way and I looked him straight in his eyes and said you cannot tell me that your “grandchildren” could not have done this and he replied with “’well, I’ll give you that one,’” is false. We, and our son, instructed and prevented the children from venturing into the back yard after the newly laid sod had been installed. The gates to the back yard are not able to be opened by the children.Mr. Z[redacted] states: “I had asked the customer if he was maintaining the grass as recommended by pulling the invasive grass as he saw it coming through.” This statement is false. As stated previously, Mr. Z[redacted] assured us that his method of removing and reinstalling sod (without killing the ground) would be sufficient. There was no discussion implying that I was responsible for pulling out new shoots of water grass following his work on our lawn.Mr. Z[redacted]’s estimate of “15-20 sprouts” is grossly understated. I estimate that there were dozens of new sprouts of the water grass.Mr. Z[redacted] states: “I explained the situation to Chris from Tri-City Nursery and he explained to me that this is a grass used for filler and it is common to find it in the water supply of secondary watering systems as their water is not filtered very well.” Mr. Z[redacted]’s allusion to unfiltered secondary water is immaterial. He has argued to me that the cause of the water grass is seeds in our watering system; however, if this were the case, we would have watergrass throughout the yard. The invasion, however, is contained to a section of our lawn of about 15 X 60 feet. It has appeared nowhere else, and, therefore, cannot be attributed to our water source.Mr. Z[redacted]’s statement that I threatened “to get the law or his attorney involved” is false. I know the property agencies to contact regarding my complaint (Revdex.com and Utah Consumer Protection).It is true that our telephone conversations, at this point, had become heated, on both sides.Regarding Mr. Z[redacted]’s conversation with Tri-City Nursery, “I advised him that I dug up the affected areas and then tilled in the bare ground to cultivate the area,” is false. Mr. Z[redacted] did no tilling of our ground.Mr. Z[redacted] states: “I explained that I would not be removing the new sod and kill the ground as he suggested as he agreed to the method that we discussed at our initial meeting on 8/10/17.” In fact, I had voiced my concern previously that not killing the ground would allow re-growth of the watergrass, which continues to occur at this time.Mr. Z[redacted] states that I “screamed how stupid he was.” This statement is false. Again, it is true that our most recent telephone conversation was heated; each of us raised our voices in frustration.Mr. Z[redacted] states: (Height Creek Irrigation) informed me that the water they use is not filtered or anything and that would be the responsibility of the home owner to provide a micro filter to ensure all seeds are not deposited in system. Again, in the back yard, all water is delivered through “rain bird” sprinklers. We have no watergrass in any area of our property, except in the northeast corner. I believe that it is unreasonable to attribute the watergrass to an unfiltered water system since other areas watered by the same sprinklers are not affected.Mr Z[redacted] states: “With how sparse the grass was before new install this is why the watergrass was able to take root and with the new sod.” If this were true, we would likely have watergrass throughout the back yard. We are contending with it in only a smaller section of the lawn.Mr. Z[redacted] states: “My suggestion for this customer is to Fertilize his lawn as advised by Tri-City Nursery to help ‘Choke’ out the water grass and mow regularly to ensure that the grass is cut and maintained regularly.  Fertilization on new grass is a necessary function for new grass anyway and it was not included in my agreement with the customer to provide this feature.  If this does not help, I would recommend the customer purchase weed killer with the chemical Quinclorac in it as recommended by Chanshare Farms (which is another local sod farm).  The website: http://www.chanshare.com/watergrass shares information to support my information on the watergrass and remedies.  If they are unwilling to spend the extra money on these methods that should already be in place, they can wait a few more weeks when fall hits and we get our first frost and the watergrass will die and go away. [redacted]If this is Mr. Z[redacted]’s recommendation for our watergrass problem, then he should have so advised us at the beginning of our negotiations.We contracted with him to remove the watergrass from on section of our back yard. Over our objections to his not killing the base before laying new sod, we are now left with a continuing watergrass problem. Mr. Z[redacted] did not fulfill his contract to remove the watergrass problem.Mr. Z[redacted] alludes to: “seeds are being spread by irrigation, neighbors, or from the sprouts that are not being maintained from when I was there to install.” I question why Mr. Z[redacted] believes that we have the obligation to remove watergrass sprouts after we paid him $1,500 to do that.
Sincerely,
[redacted]

ID [redacted] Inboxx [redacted] <[redacted][email protected]>AttachmentsOct 1 (1 day ago)to me Dear Lynne Prescott:Your office instructed me to send you my info by email. Thank you in advance for collecting the information.The square footage of my driveway is less than 1000 square feet. I contacted a professional in Cincinnati to take a look & give me the information on the work that Matt did. They also told me they would have done the work for $225. So he doesn't know anything about the rate in this area. My husband didn't die of cancer not did he ever have cancer. Matt made up that story. He didn't tell me his Dad was in Hospice, he said his Mother was caring for his Dad. I don't understand what all of this has to do with my driveway. He must have trouble dealing with the truth.The pros also told me the material used had been diluted. Maybe diesel fuel. I saw the receipt for $155 from [redacted]'s but that doesn't mean he used that in my driveway.I did not tell him not to use tape. He went above the tape on my foundation that I recently painted. The tape is still on there. I have not done anything to the job.It was my fault for trusting someone verbally & not asking for a contract. Learned my lesson on that issue.He did say he would patch the cracks then seal it. Within a few days there was a weed growing from one of the cracks. He also did not spend 8 hours of labor. He was at my house for a total of 6 hours. I always keep track of labor hours.I did tell him before he left that I wasn't satisfied with his work. The cracks were still visible. That is why I have attached pictures.He did call me an old lady on the phone. I don't care what he calls me I just want my driveway fixed and he didn't do that.I did post on a website [redacted] that if someone was looking to do driveway work to come take a look at mine & I would give them the info on who did it.Best regards,[redacted].[redacted]

Hello, this is in response to the complaint filed by [redacted] for ID # [redacted]. On August 9th 2017, I was contacted by the customer via Thumbtack for a bid on sod removal and new install.  I made an appointment to see the customer the next day 8/10/17 to discuss his needs...

and see the affected area.  Upon arrival, the customer proceeded to the back to show me the affected area which was the area against the house in the back yard..  I advised the customer that it was some kind of grass that I’ve seen before.  I advised the customer that I would remove the sod, till up the affected soil below and install new soil.  I advised the customer that sterilizing the soil after sod removal wasn’t necessary as once the sod is removed the affected issue is resolved.  Plus, killing the soil would take weeks till the soil would be able to have new sod installed due to the invasive grass. He agreed to this method and we scheduled the project.  I removed the affected sod on 8/16/17 at approx. 4pm.  Not all sod was taken away on 8/16 as the max capacity of my truck was met.  I returned on 8/19 to finish removal and complete install of new sod which I received from BullDog Sod of Layton.  I sent picture to the customers wife as requested on 8/19 3:04 PM.  After issues with getting paid by the customer of the remaining balance, I was finally paid the remaining balance on 8/22/17 via account transfer. The first I heard anything from the customer about any issues was on 8/30/17 (almost 2 weeks after install) where I was informed that the invasive grass was returning in a few areas and the customer wanted a resolution to the issue. I informed the customer I would be by to take a look the next day on 8/31/17.On 8/31/17, I arrived at the customers house where he escorted me to the back to show me a few spots where the dirt from underneath had washed out from where sprigs of grass were manually dug out.  He also mentioned that there were a few spots where the grass was pulled out and was laying on top of other grass and said that I left it that way. I reminded the customer that if we reviewed the pictures that I took before I left, they would show that those spots would not be there.  He insisted that I left them that way and I looked him straight in his eyes and said you cannot tell me that your “grandchildren” could not have done this and he replied with “well, I’ll give you that one.”  At this point, I had asked the customer if he was maintaining the grass as recommended by pulling the invasive grass as he saw it coming through and he had explained that he had not been out there since it was installed.  At this point, the grass has been installed for 19 days and there were approx. 15-20 sprouts of grass that were growing.  I advised the customer that it was growing on top of the sod and I thought that it was odd.  I advised him that I would be in contact with the Sod farm who provided me this grass and I would go to Tri-City nursery in Kaysville with the grass samples to get an idea of what we were working with.I repaired the holes left by the unknown source and filled the washed out areas.  I pulled some samples of the invasive grass and proceeded straight to Tri-City nursery as I informed the customer.  When I arrived at Tri-City nursery, I was approached by one of the nursery managers (Chris) and I showed him what I had.  His first thing out of his mouth was, that’s “watergrass” you have there.  I said “oh yeah, how do I get rid of it?”  I explained the situation to Chris from Tri-City Nursery and he explained to me that this is a grass used for filler and it is common to find it in the water supply of secondary watering systems as their water is not filtered very well.  I asked how I could fix the issue and he advised that I had the customer put down a “new lawn starter” fertilizer which will allow the grass to grow thicker and it will “choke out the watergrass.”  The other way would be to let it play it’s course and it will die off with the first frost of the season.  I accepted this information and left the facility.  I called BullDog Sod where I spoke to a woman who I asked about this invasive grass and the first thing she said was “it sounds like you have watergrass.”  I asked about how to fix it and she said it will go away after you fertilize the lawn.I received a call from Mr. Customer on 9/2/17 at 1:08PM where I received a message asking me to call him back.  I called back at 1:36 where I spoke to Mr. Customer and was explaining the findings that I was able to collect.  He was very rude and wouldn’t let me speak about anything and exclaimed that he was just going to get “the law or his attorney involved” and hung up on me.  I was unable to get anything out about the issue and he refused to let me speak while saying “everything I had to say was ‘bologna’ and he wasn’t going to put up with it any more.  I was unable to suggest any recommendations or anything as he wasn’t going to have it.   A few moments later after he hung up on me, I called again to hopefully speak to him candidly but after getting the first few words out he hung up again.  This is frustrating as we cannot come up with any resolution if he treats the person he wants a resolution with like that. I received an email from a more calmer and concerned “Mrs. Customer” accusing me of “dodging” and being “highly defensive.”  The problem I have with that statement is that Mr. Customer wants a resolution yet the person that has the information that he requested, is not being heard or being allowed to be heard as he hangs up when he hears things he doesn’t want to hear. I sent the following email to Mrs. Customer explaining the situation and possible remedies to the issue: “[redacted], I appreciate your calm and collective email as it was professional and I tried my best to have the same with the best customer service while speaking with your husband but I was unable to get a word in edgewise as I have had that experience with him in previous conversations. But I will not be threatened with getting "attorneys or the law" as he put it. When he would not allow me to explain the circumstances of what he asked me to do, with what you have going on then hanging up on me on two separate occasions. I don't have excuses as you put it. I had no idea this "weed grass" travels through the irrigation system. Killing the base with chemicals would have done nothing given the source of the seed. The minute amount of roots that were tilled do not seed. These roots do not seed, it's only when it grows around 12 inches and grows a tassel which has seeds.  I tried to explain to him that I contacted the sod farm where it came from and they told me that your grass has something called Watergrass in it which is common in unfiltered or poorly strained secondary water supplies. They told me that this is common in rotor sprinkler areas as it passes through the water supply and through rotor sprinkler heads as they have larger spray ports; thus more GPM volume. Pop up sprinklers have small fine filters which trap the seeds and they have smaller ports. This is the information I had collected from them.  I then went to I believe his name was Chris at Tri-City nursery where I showed him the sprig of grass and advised the repair I applied. I advised him that I dug up the affected areas and then tilled in the bare ground to cultivate the area. He advised that should take care of it unless it's in the Watering system.  I showed him the samples I pulled from your grass and he confirmed t was watergrass. He said that due to the sparseness of your grass in that area, that was the reason why it was growing ramped. I advised him new sod was installed and when I pulled back the sod, the white/purple roots were growing through the new sod. He said that it's being seeded again. He said that the filter at the street needs to be cleaned or better strained and you will need to fertilize with a new lawn starter fertilizer.  (See attached photo I took while down there)  He advised that, once the grass gets established, it will "choke" out the watergrass and it will die off. The grass needs to be maintained by weekly mowing and proper fertilization. If the watergrass continues to grow, the only other steps would be to follow up with a weed killer that has Quinclorac in it. Bayer and Ortho has products that has this in it. Otherwise, with the first frost of the season, it will die off. I suggest you take a sample of this and verify my information provided before continuing for your self so you can be informed of what is going on.  Chris from Tri-City Nursery invited you to contact him at your leasure and he will confirm my information - he can be contacted at : 8015461372 If you wish to contact the sod farm I worked with it was BullDog sod from Layton and I spoke with a female (not sure of her name but she is the one who always answers)- they can be contacted at : 8015251751”I attempted to have another conversation with Mr. Customer on 9/12/17 at 6:48PM where I explained to Mr. Customer that I had received his complaint and I wanted to talk about the information.  He agreed, I explained that I would not be removing the new sod and kill the ground as he suggested as he agreed to the method that we discussed at our initial meeting on 8/10/17.  Further, I advised that I spoke with the Irrigation provider and they advised that it was possible to get watergrass seeds in their lines and it was common.  He interrupted me and would not allow me to speak anymore; as he always does.  He explained that he was not going to hear my stupid excuses or bologna coming out of my mouth and as he was screaming at me about how stupid I was, I explained to him that I was not going to allow him to belittle me and question my intelligence or ability to do my job anymore.  Then as he always does… he hung up on me. I have spoke to the pressurized irrigation provider (Haights Creek Irrigation Co., from Kaysville) and they informed me that the water they use is not filtered or anything and that would be the responsibility of the home owner to provide a micro filter to ensure all seeds are not deposited in system.  They informed me that this is a common concern to residence but due to the low cost of the water, they are unable to strain or filter the water.   The path that had the watergrass in it made a B pattern.  This is evidence that it was caused by the sprinkling system as the two rotor heads in that area are spraying those areas.  With how sparse the grass was before new install this is why the watergrass was able to take root and with the new sod as described by Chanshare Farms it is vulnerable to this grass till it thickens and takes root to new soil.  Recommended Solution: My suggestion for this customer is to Fertilize his lawn as advised by Tri-City Nursery to help “Choke” out the water grass and mow regularly to ensure that the grass is cut and maintained regularly.  Fertilization on new grass is a necessary function for new grass anyway and it was not included in my agreement with the customer to provide this feature.  If this does not help, I would recommend the customer purchase weed killer with the chemical Quinclorac in it as recommended by Chanshare Farms (which is another local sod farm).  The website: http://www.chanshare.com/watergrass shares information to support my information on the watergrass and remedies.  If they are unwilling to spend the extra money on these methods that should already be in place, they can wait a few more weeks when fall hits and we get our first frost and the watergrass will die and go away.Replacing sod and putting in new will not remedy the issue as the water grass is growing on top of the new sod as I observed on my last trip there.  This tells me that the seeds are being spread by irrigation, neighbors, or from the sprouts that are not being maintained from when I was there to install.I hope this concludes the open case.  If you request further information, feel free to contact me at any time.  Eric Z[redacted]Owner/OperatorLawnSkapes801.309.3595

I am attaching photos of the email [redacted] sent accusing me of going to [redacted] Casinos and the posts she made to [redacted]. I have no way of knowing when the photos she uploaded were taken and if they are even her driveway. I can provide these as necessary. There is tape that still is to be removed, as she admitted. She has no way of knowing what that will look like unless the tape is removed around the blocks.She verified that I showed her a receipt for $155. Why would I spend my OWN money (she only gave me $120) and then dilute it? In reference to the comment about diesel fuel, I have no idea where that came from. She would have smelled fuel when she walked outside. It is a ridiculous accusation. As for the six hours I was on site, the customer needs to remember that the materials used were purchased and picked up by me. That accounts for time spent on this job as well, including travel time. As for her indicating that she posted on [redacted], she did, indeed, slander me by utiliizing my name on the site. Therefore, her stating that she would give my personal information to people only if they inquired or stopped by her house to see the job is yet another false statement.I have a voicemail on my phone from her that I am unable to upload at this time that tells me I have "messed with the absolute worst person" in a menacing way, as I have indicated previous to this response. I am not sure how many more times we are going to have this back-and-forth banter. It has been redundant and as equally unproductive and time-consuming as talking to [redacted] on the phone or dealing with her via email has been.