In response to the customer's complaint, we have tried to call her several times but have been unable to reach her I do apologize if she somehow took offense during the phone call she spoke about She was yelling and wanted only the original crew to cut her lawn, one of the crew members was the same from the start of us mowing her property to the conclusion of us mowing her property We were unable to give her any other crew as she is outside of their routes as it is and with her yelling the only option we saw to make her happy was to stop mowing her property We apologized several times for her Hosta's being cut and explained why The grass and weeds were overgrown and blended in with the Hosta's, so they were not seen, with that said they would have been cut no matter what unless we did not trim down the overgrown grass and weeds On a side note this customer has yet to pay her balance Again, we apologize that her Hosta's were accidentally cut and if she took offense on the phone, that was not our intentions
Revdex.com: I have reviewed the response made by the business in reference to complaint I [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowWe have signed with a lawn service and have received two treatments so far, and we sprayed the pre-emergent the day I spoke with you We don’t have a problem with weeds Our problem is that the grass is so sparse that the dirt ground is visible in so many areasI have tried to include photos for this complaint, but the format won’t allow it We need more topsoil and more grass seed If you are willing to do that, we acceptPlease Regards, [redacted] ***
I am a [redacted] public school teacher who has taken students and adults on European tours for the past years I have used many tour companies--that is until I began using TSA Tours more than a decade ago As an experienced tour coordinator, I value all that TSA has to offer: They allow me to create my tour day-by-day I receive choices in my flight plans, my hotels, which tours I wish to have included, where I want my group to eat, etc., etc., etc When TSA says they allow customization of tours, they are truthful Additionally, the CEO, [redacted] , will personally answer any phone call or e-mail, to answer questions and seek to understand my needs When I sign up my friends and clients for the tours the TSA creates and offers my group, I have 100% confidence that I will be offering those participants a quality product and the best price possible
Revdex.com: I have reviewed the response made by the business in reference to complaint I [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below We have signed with a lawn service and have received two treatments so far, and we sprayed the pre-emergent the day I spoke with you We don’t have a problem with weeds Our problem is that the grass is so sparse that the dirt ground is visible in so many areasI have tried to include photos for this complaint, but the format won’t allow it We need more topsoil and more grass seed If you are willing to do that, we acceptPlease Regards, [redacted] ***
In response to the customer's complaint, we have tried to call her several times but have been unable to reach her I do apologize if she somehow took offense during the phone call she spoke about She was yelling and wanted only the original crew to cut her lawn, one of the crew members was the same from the start of us mowing her property to the conclusion of us mowing her property We were unable to give her any other crew as she is outside of their routes as it is and with her yelling the only option we saw to make her happy was to stop mowing her property We apologized several times for her Hosta's being cut and explained why The grass and weeds were overgrown and blended in with the Hosta's, so they were not seen, with that said they would have been cut no matter what unless we did not trim down the overgrown grass and weeds On a side note this customer has yet to pay her balance Again, we apologize that her Hosta's were accidentally cut and if she took offense on the phone, that was not our intentions
Revdex.com: I have reviewed the response made by the business in reference to complaint I [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowWe have signed with a lawn service and have received two treatments so far, and we sprayed the pre-emergent the day I spoke with you We don’t have a problem with weeds Our problem is that the grass is so sparse that the dirt ground is visible in so many areasI have tried to include photos for this complaint, but the format won’t allow it We need more topsoil and more grass seed If you are willing to do that, we acceptPlease Regards, [redacted] ***
I am a [redacted] public school teacher who has taken students and adults on European tours for the past years I have used many tour companies--that is until I began using TSA Tours more than a decade ago As an experienced tour coordinator, I value all that TSA has to offer: They allow me to create my tour day-by-day I receive choices in my flight plans, my hotels, which tours I wish to have included, where I want my group to eat, etc., etc., etc When TSA says they allow customization of tours, they are truthful Additionally, the CEO, [redacted] , will personally answer any phone call or e-mail, to answer questions and seek to understand my needs When I sign up my friends and clients for the tours the TSA creates and offers my group, I have 100% confidence that I will be offering those participants a quality product and the best price possible
Revdex.com: I have reviewed the response made by the business in reference to complaint I [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below We have signed with a lawn service and have received two treatments so far, and we sprayed the pre-emergent the day I spoke with you We don’t have a problem with weeds Our problem is that the grass is so sparse that the dirt ground is visible in so many areasI have tried to include photos for this complaint, but the format won’t allow it We need more topsoil and more grass seed If you are willing to do that, we acceptPlease Regards, [redacted] ***