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Lawrence Antique Gallery

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Lawrence Antique Gallery Reviews (1)

Business Response to a Complaint
Complaint ID#:
***
Company Name:
Lawrence Antique Gallery
Company Contact:
*** ***
Company Phone:
***
Company Email:
***
Person Who Sent the Complaint:
*** ***
Staff Member:
*** ***
Response:
Our client *** *** was the winning bidder of three lots(items)in our June 28, auctionAuction houses hold a net days of payment termsThere were four separate attempts to initiate paymentThe first was an invoice dated 6/30/by *** *** *** who hosted our Live online auction which *** *** bid inThe next attempt was made by sending another invoice on 7/11/14, after no response, another invoice was then mailed to *** *** on 7/17/On July 18th 2014, our auction house then emailed *** *** asking to please remit payment in the total of $937.50.At this time *** was already days past his net day pay period*** then contacted the owner and made arrangement to pay and pick up his lotsUpon his arrival and gathering his lots, it was determined that of the lots had been missing*** had said that he would return to pay and pick up all three lots when the one missing lot was foundLawrence Antique Gallery made our best efforts to locate *** ***'s missing lot and was unsuccessfulIt must be said that this unfortunately sometimes happens within auctions, at which payment is then refunded to the clientWe then contacted *** *** to inform him of this and said we would readjust his bill and take off the missing lotHis new adjusted balance then came to $*** *** at that point refused payment stating that if one was missing he should not be expected to pay for the remaining two lots in our possessionWe here at Lawrence Antique Gallery made every professional attempt to accommodate *** ***It must be noted that this is a case of a consignor who sold us these properties to sell for them at our AuctionWe are in possession of their property with out payment for them, in which case everybody loses*** was then put in dispute with us for refusal of non-payment and will stay disputed until payment is completed in the amount of $
Sent on: 8/4/3:11:PM
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Address: 9 Princess Rd Ste A, Lawrence Twp, New Jersey, United States, 08648-2318

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